Change to Fare Classes and Class of Service Bonuses (3/31/21)
Apr 11, 2021, 2:56 pm
#181
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
I can't ever remember AS grandfathering earning rates if there has been a change between the date of purchase & the date of flight. At least going back to 2018. The earning rates on the day of travel have always prevailed.
If AS allows credit for flights booked before the changes were announced, not before the effective date of the changes, I anticipate they will only be granted upon request.
James
Apr 15, 2021, 7:27 pm
#182
Original Poster
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
A big thank you to Alaska for coming through in the end, and to anteater who facilitated everything! The EQM and RDM totals for my flights taken on 4/01/21 have been recalculated using the 75% COS bonus (as advertised at the time of purchase) and the difference is reflected in my account.
Apr 15, 2021, 7:32 pm
#183
Join Date: Feb 2004
Location: Washington, D.C.
Posts: 535
A big thank you to Alaska for coming through in the end, and to anteater who facilitated everything! The EQM and RDM totals for my flights taken on 4/01/21 have been recalculated using the 75% COS bonus (as advertised at the time of purchase) and the difference is reflected in my account.
Apr 15, 2021, 7:39 pm
#184
Original Poster
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
I should add that Customer Care has now been informed of the proper policy (75% COS bonus for I/P fares purchased prior to 2/23/21) so you should be able to get the miles by writing to AS (https://www.alaskaair.com/feedback/general-comments). If for some reason you run into a hiccup, anteater has kindly offered to help anyone else.
Apr 17, 2021, 9:41 am
#187
Original Poster
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,329
Apr 26, 2021, 2:01 pm
#189
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,319
Perhaps an FTer who successfully emailed CC and received an adjustment will share a template that can be used by others.
Apr 26, 2021, 2:09 pm
#190
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
AS has acknowledged they are correcting agents as incidents occur, with respect to the EQM CoS bonus for flights booked prior to the announcement.
Apr 27, 2021, 9:39 am
#192
Join Date: Aug 2007
Location: Near SEA
Programs: UA MM, AS MVPG75K, Marriott Lifetime Gold
Posts: 7,969
I engaged on 4/2 for a 4/1 flight which didn't receive the correct mileage. First heard back on 4/20 where CS requested more information and responded immediately. Haven't heard anything since - I pinged today to see if more information is needed.
