Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Jun 14, 2018, 11:48 pm
#1621
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Jun 16, 2018, 6:06 pm
#1622
Join Date: Nov 2017
Programs: AA ex-EXP LT PLT, AS 75K, B6 Mosaic, HH D, Hyatt Globalist
Posts: 128
15-Jun, SEA D gates, 4:50pm sign out no PP. Lounge probably 20% full. They took the sign down at 5:00pm.
Jun 18, 2018, 4:08 pm
#1623
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
17-June, SEA C and D lounges, both not available to Priority Pass ~2pm
Jun 19, 2018, 9:26 am
#1624
Join Date: Sep 2009
Posts: 2,832
..
SEA D gate 8:15, wide open, no sign, about 40 percent full.
Jun 19, 2018, 7:54 pm
#1625
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
6/19/2018 ANC 3 PM Sign was out
Jun 19, 2018, 8:55 pm
#1626
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Jun 20, 2018, 9:27 am
#1627
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
6/20 8:20 SEA D lounge - Got in.
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
Neil
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
Neil
Jun 20, 2018, 9:31 am
#1628
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,161
June 17 SEA N gates 4:20pm. Sign not out. Priority Pass accepted.
Jun 20, 2018, 9:43 am
#1629
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
Neil
Neil
Jun 20, 2018, 10:17 am
#1630
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
They don't even have to call. They can check on the computer.
Jun 20, 2018, 10:57 am
#1631
Join Date: Jun 2018
Posts: 113
Was anyone denied entry when flying paid F class? Excluding those that got award/complimentary upgrades.
Last edited by Sung Sam; Jun 20, 2018 at 11:03 am
Jun 20, 2018, 11:05 am
#1632
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Jun 20, 2018, 12:30 pm
#1633
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,642
6/20 8:20 SEA D lounge - Got in.
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
Neil
Here's a new one though: I asked them to check and see if the N lounge had the sign out before I walked over there and they refused. They said new policy was to "not save spots". I said I wasn't asking for a saved spot, just wondering if the sign was out, and again they refused saying the new policy is to not check and you have to go and see for yourself.
Neil
I am not going to run all over SEA airport checking for signs, though. If they start making me do that, it will be a guarantee that I will consider the PP benefit dead at least at that airport where the lounges are spread all over the place.
Jun 20, 2018, 12:59 pm
#1634
Join Date: Jun 2018
Posts: 113
That is a totally customer-unfriendly policy. Like they don't want to be accountable, and couldn't care less about the customer experience. What would be customer-friendly doesn't require saving spots, but when the call is made, the person answering at the other club, if the sign is not out, makes an assessment of whether it may need to be put out in the next 15 minutes, and if it doesn't, then the answer is "it's not out right now and won't be put out in the next 15 minutes if you go there right now"
Jun 20, 2018, 8:46 pm
#1635
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I would definitely write that up on Alaska Listens....everytime the sign is out, I rate my Alaska Lounge experience as a one star....typically this is the only "low point" of the entire trip as I rate everything else with top marks and give kudos to especially attentive flight attendants.