Feb 18, 2017, 12:46 am
Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers
3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier
Feb 21, 2017, 1:01 am
#121
Join Date: Sep 2007
Posts: 998
Good catch! I had to try two different links which oddly linked to different terms and only one spelled out the lounge access terms. I'll have to do some reading up on Amex lounges and if PDX has one or is getting one...
Feb 21, 2017, 8:07 am
#122
Join Date: Feb 2003
Location: Washington, DC, USA
Posts: 215
PDX
Was at PDX yesterday morning (by the C gates) and saw about 4 people get turned away...even though there is a sign out front of the BR. One of the people started to argue with the BR staff about it too.
Feb 21, 2017, 8:31 am
#123
Original Poster
Join Date: Nov 2010
Programs: AS MVPG, HH Diamond
Posts: 232
Sign out, but plenty of seats
2/21/17 SEA D AS 7:20 AM Tuesday - No PP (or Lounge Club) sign out
2/21/17 SEA N AS 7:30 AM Tuesday - No PP sign out, though I looked in and the half of the Board Room visible from the door was largely empty (didn't go in and ask since I cut it close getting here)
2/21/17 SEA N AS 7:30 AM Tuesday - No PP sign out, though I looked in and the half of the Board Room visible from the door was largely empty (didn't go in and ask since I cut it close getting here)
Last edited by RaginPlainsman; Feb 21, 2017 at 8:43 am
Feb 21, 2017, 4:14 pm
#124
Join Date: Feb 2009
Location: PDX
Programs: AS (MVP), UA (silver), AA, DL, Hilton (Gold)
Posts: 231
Alaska Response
What is the best way to get an official comment on this?
It has been a nice perk of Amex Platinum and CSR for flying out of PDX.
Would be a bummer to lose it. Based on the quality of the lounge I would not pay to be a member.
Wonder what the end game is? End the PP relationship? Launch a re-branded higher end lounge with the Virgin merge?
It has been a nice perk of Amex Platinum and CSR for flying out of PDX.
Would be a bummer to lose it. Based on the quality of the lounge I would not pay to be a member.
Wonder what the end game is? End the PP relationship? Launch a re-branded higher end lounge with the Virgin merge?
Feb 21, 2017, 4:33 pm
#125
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
What is the best way to get an official comment on this?
It has been a nice perk of Amex Platinum and CSR for flying out of PDX.
Would be a bummer to lose it. Based on the quality of the lounge I would not pay to be a member.
Wonder what the end game is? End the PP relationship? Launch a re-branded higher end lounge with the Virgin merge?
It has been a nice perk of Amex Platinum and CSR for flying out of PDX.
Would be a bummer to lose it. Based on the quality of the lounge I would not pay to be a member.
Wonder what the end game is? End the PP relationship? Launch a re-branded higher end lounge with the Virgin merge?
Maybe Missy could throw in her two cents
Last edited by PDXPremier; Feb 21, 2017 at 4:45 pm
Feb 22, 2017, 9:53 am
#126
Join Date: Nov 2003
Location: SEA
Programs: AS MVPG MR Platinum Prem
Posts: 239
2/22/17 SEA N BR ~8:00 AM Wednesday - Allowed in with PP, but used the restroom in the concourse since there was a line around 8:30 and the sign was out (but I left all my stuff inside so just went back in). Is noticeably more crowded than when I got here.
Stopped at AMEX lounge first around 7:00 (for food) and was much less crowded than it has been for me. I'm sure that new Delta lounge is taking a lot of pressure off the AMEX one.
Stopped at AMEX lounge first around 7:00 (for food) and was much less crowded than it has been for me. I'm sure that new Delta lounge is taking a lot of pressure off the AMEX one.
Feb 23, 2017, 6:00 am
#127
Join Date: Jun 2001
Location: SEA
Programs: DL Plat, AS MVPG, Bonvoy Plat/LT Gold, HH Diamond
Posts: 1,264
2/22/17 PDX Sign turning away PP went up some time between 4 & 4:45pm. AL was getting busier and about 2/3 full when I left.
Feb 23, 2017, 9:57 am
#128
Join Date: Aug 2012
Posts: 14
2/20/17 LAX Alaska BR Terminal 6 11:30 AM Monday PP denied - flying American --- accepted at KAL in INTL Bradley terminal -- needed the excercise anyway on a 4 hr layover. Many delays at LAX at that time
2/23/17 LAX Alaska BR Terminal 6 8:00 AM Thursday PP ALLOWED.
Lounge about 80% full -- flying American
2/23/17 LAX Alaska BR Terminal 6 8:00 AM Thursday PP ALLOWED.
Lounge about 80% full -- flying American
Feb 23, 2017, 10:24 am
#129
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
I finally got a reply from Priority Pass regarding Alaska Lounges that were not even close to full and PP members still being denied entry. The representative from PP said that they may deny entry based on travelers that have "pre-booked" space in the lounge--weird 
. The only explanation I can think of is that they are trying to say that Alaska Lounge members have essentially "pre-booked" the space by paying their membership fee and the lounge agents can predict when they are likely to use the lounge based on day/time trends. Priority Pass did appreciate the feedback and knowing that Priority Pass members are having difficulty accessing Alaska Lounges. I still think Alaska and PP will go their separate ways in the not too distant future if PP members continue to be denied entry the majority of the time.
. The only explanation I can think of is that they are trying to say that Alaska Lounge members have essentially "pre-booked" the space by paying their membership fee and the lounge agents can predict when they are likely to use the lounge based on day/time trends. Priority Pass did appreciate the feedback and knowing that Priority Pass members are having difficulty accessing Alaska Lounges. I still think Alaska and PP will go their separate ways in the not too distant future if PP members continue to be denied entry the majority of the time.
Feb 23, 2017, 2:21 pm
#130
Join Date: Jul 2001
Location: Seattle, WA
Programs: AA 2MM former EXP - driven away by "Enhancements", MVPG75, Hilton Diamond
Posts: 585
Denied - plenty of seats there
2/21 - 4:00 PM, N Terminal
One of my coworkers is a BR member who was minutes behind me, so I ended up getting in. 30% full, at most.
Had a nice conversation with staff about the change in policy, and then watched at least 3 or 4 people get turned away with PP.
Take with a grain of salt, but I was told that there has been a 300% increase in PP usage in Seattle in the past year.
I have been a BR member in the past, and two years ago did the math that PP was the better deal (with Citi Prestige). The gig appears to be up.
One of my coworkers is a BR member who was minutes behind me, so I ended up getting in. 30% full, at most.
Had a nice conversation with staff about the change in policy, and then watched at least 3 or 4 people get turned away with PP.
Take with a grain of salt, but I was told that there has been a 300% increase in PP usage in Seattle in the past year.
I have been a BR member in the past, and two years ago did the math that PP was the better deal (with Citi Prestige). The gig appears to be up.
Feb 23, 2017, 3:34 pm
#131
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
2/21 - 4:00 PM, N Terminal
One of my coworkers is a BR member who was minutes behind me, so I ended up getting in. 30% full, at most.
Had a nice conversation with staff about the change in policy, and then watched at least 3 or 4 people get turned away with PP.
Take with a grain of salt, but I was told that there has been a 300% increase in PP usage in Seattle in the past year.
I have been a BR member in the past, and two years ago did the math that PP was the better deal (with Citi Prestige). The gig appears to be up.
One of my coworkers is a BR member who was minutes behind me, so I ended up getting in. 30% full, at most.
Had a nice conversation with staff about the change in policy, and then watched at least 3 or 4 people get turned away with PP.
Take with a grain of salt, but I was told that there has been a 300% increase in PP usage in Seattle in the past year.
I have been a BR member in the past, and two years ago did the math that PP was the better deal (with Citi Prestige). The gig appears to be up.
Feb 23, 2017, 6:24 pm
#132
Join Date: Sep 2007
Posts: 998
Yep, I agree...the gig does appear to be up....I don't see AS keeping it's association with PP past this current year. I'll miss it since the AS Lounge is the only PP lounge at PDX, but if they're going to deny entry to PP 90% of the time, they need to officially make the break because right now it's just frustrating.
Feb 23, 2017, 7:17 pm
#134
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Back in my UA days, I would visit the UA Club at PDX and it was never very crowded....it would be nice if PP members could use that one. I've got AMEX but have never visited the PDX Sky Club because you have to have a DL boarding pass to visit and the one time I flew DL in the past year, I had my kids with me so that was a no-go since they don't allow any free guests.
Feb 23, 2017, 8:16 pm
#135
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Back in my UA days, I would visit the UA Club at PDX and it was never very crowded....it would be nice if PP members could use that one. I've got AMEX but have never visited the PDX Sky Club because you have to have a DL boarding pass to visit and the one time I flew DL in the past year, I had my kids with me so that was a no-go since they don't allow any free guests.
AS in PDX is actively looking to build a new lounge too due to overcrowding...no idea of a timeline though.
