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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 18, 2017, 12:46 am
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Last edit by: tattikat2
Date, Location, Day of week, Time of Day and method of access for denial.

Please include if you are actually flying Alaska that day, or some other airline, so we can see if the BR is giving preference to AS flyers

3/10/17 SEA D AL 4pm Friday - sign out (was flying Alaska)
3/12/17 SEA N & A AL 6pm Sunday PP denied
2/18/17 PDX AL 6:00am Saturday (flying AS) - PP denied (sign out)
3/21/17 SEA D AL 9am Tuesday - sign out
3/21/17 SEA N AL 9:45am Tuesday - sign out
3/24/17 SEA D AL 1:15pm Friday - sign out (was flying Alaska)
3/25/17 SEA D AL 1:15pm Saturday - sign out
3/25/17 SEA D AL 9:00pm Saturday - sign out
3/26/17 PDX C AL 9:15pm Sunday - Sign out (Was flying AS)
4/2/17 SEA D AL 4:00pm Monday - sign out
4/3/17 SEA D AL 10:30a Monday - sign out - PP requested-denied - was allowed with AL lounge pass - 90% occupied
4/10/17 SEA D 6:45 AM - sign out
4/12/17 SEA D 8:20 PM - sign out
4/14/17 SEA D 10:00 AM - sign out
4/16/17 SEA N 11:00am - sign out, was even upgraded to F on AS and MVP75K, no dice. It was a busy Easter Sunday
4/17/17 PDX 5:35am - no sign, admitted with a smile
4/22/17 PDX 6:35am - no sign, admitted
4/22/17 SEA D 8:15am - no sign, went to Centurion Lounge instead
4/23/17 SEA D and N 4:30pm - sign out. N lounge half empty.
4/26/17 LAX 11:30am - no sign
4/26/17 SEA D no sign, went to The Club
4/27/17 SEA D 10:40 AM - sign out
4/27/17 SEA N 10:50 AM - sign put out just as I entered, admitted with PP as the "last one"
4/27/17 SEA N 4pm - no sign, admitted with PP and a Delta bp
4/30/17 SEA D no sign, admitted
5/1/17 PDX 6:30 am - no sign, admitted, maybe 50% full
5/8/17 SEA D 11:00 am - new sign saying no PP guests, admitted as a PP cardholder.
5/15/17 SEA D 12:30pm sign out no PP
5/18/17 SEA N 7pm Thursday - no sign, admitted (PP, flying AS)
5/18/17 ANC 11:30pm Thursday - no sign, denied, but admitted 45 minutes later (PP, flying AS)
5/19/17 ANC 3pm Friday - no sign, admitted (PP, flying AS)
5/23/17 PDX C 4pm Tue - admitted (PP, flying WN).
5/27/17 PDX 7:50am no sign
6/28/17 LAX 12:30pm/3:30pm- no sign, admitted
9/25/17 PDX 2:00 - sign out, admitted without comment (PP, flying AA)
11/8/17 SEA C 09:00 AM - admitted (PP, flying AS). Only a few seats available, but at least a few seats remained available the whole time I was there
11/16/17 LAX 09:00 AM- sign out, no PP
02/0319 LAX 5pm Sunday-sign out no PP (flying AS)
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Priority Pass and denied entry at the Alaska Lounge b/c of space - 2018 and Earlier

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Old Feb 19, 2017, 11:14 pm
  #91  
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Denied entry at PDX last Saturday morning (the sign was out) with PP....I've never once had trouble finding seating at this Lounge and it didn't seem too busy. So did all the AS Lounges suddenly get more crowded in the past month or so because the signs that I had never seen before are all of a sudden showing up all the time...weird....I think the sign is out at most lounges well over 50% of the time. AS should just cut the cord with PP if this continues.

Last edited by PDXPremier; Feb 19, 2017 at 11:58 pm
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Old Feb 19, 2017, 11:22 pm
  #92  
 
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I agree. In the past, I never had an issue accessing the BRs. However, it seems to have changed in the past month. Not sure if I can blame how fast SEA has grown or the # of people who are getting premium credit cards that offer PP.
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Old Feb 20, 2017, 12:45 am
  #93  
 
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Originally Posted by lg20
I don't think they make and listing of First Class anywhere. So international First Class may not count.

http://www.delta.com/content/www/en_...of-terms.html#
Delta First Class transborder provides SC access throughout your itinerary, including at your same day originating and connecting cities.
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Old Feb 20, 2017, 12:49 am
  #94  
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Originally Posted by Jimgotkp
I agree. In the past, I never had an issue accessing the BRs. However, it seems to have changed in the past month. Not sure if I can blame how fast SEA has grown or the # of people who are getting premium credit cards that offer PP.
My guess is that AS will eventually discontinue their generous policy of allowing paid F passengers lounge access.
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Old Feb 20, 2017, 12:50 am
  #95  
 
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Originally Posted by AKCuisine
Access to the Seattle Delta Sky Club can be gained by non-SC members who are holding a first class SEA-YVR ticket on Delta? Is someone able to confirm this from personal experience?

If this information is accurate, then I have an idea for my next long layover at Sea-Tac ...
Signed: An Ex Alaska Board Room Member
​​​​​​
Yes. The BPs don't always "beep" when scanned at the club front desk so on occasion I've been asked how I'm accessing the club, do I have Amex etc. A simple reminder of flying international in FC is all that is needed.
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Old Feb 20, 2017, 10:10 am
  #96  
 
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Originally Posted by PDXPremier
My guess is that AS will eventually discontinue their generous policy of allowing paid F passengers lounge access.
Considering the current meal offerings in F ....I think including Lounge access with paid F is important and should stay as part of F.
I am sure that F passengers are not responsible for the over crowding issue we are currently seeing, IMHO.
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Old Feb 20, 2017, 10:44 am
  #97  
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Originally Posted by pcoll
Considering the current meal offerings in F ....I think including Lounge access with paid F is important and should stay as part of F.
I am sure that F passengers are not responsible for the over crowding issue we are currently seeing, IMHO.
Soup and lettuce from a bag isn't exactly substantial.

If anything, that just makes the case stronger for an independent lounge like AMEX, or flying DL instead where the offerings are more substantial.
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Old Feb 20, 2017, 10:59 am
  #98  
 
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I got lucky a couple Fridays ago (Friday 2/10 AM). When I got to the BR lounge they were JUST taking away a sign saying PP holders would be turned away due to space constraints, so I got in. This was at SEATAC in the lounge between D1 and C gate.

I am a PP holder through Chase Sapphire Reserve and I view the PP as a nice benefit especially for international flights (gets you into a ton of international lounges). However, I would absolutely not want to take away a seat from someone paying for the privilege of using the boardroom lounges specifically. I support the space constraining of PP holders.
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Old Feb 20, 2017, 12:14 pm
  #99  
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Originally Posted by ohd1122
I got lucky a couple Fridays ago (Friday 2/10 AM). When I got to the BR lounge they were JUST taking away a sign saying PP holders would be turned away due to space constraints, so I got in. This was at SEATAC in the lounge between D1 and C gate.

I am a PP holder through Chase Sapphire Reserve and I view the PP as a nice benefit especially for international flights (gets you into a ton of international lounges). However, I would absolutely not want to take away a seat from someone paying for the privilege of using the boardroom lounges specifically. I support the space constraining of PP holders.
Welcome to Flyertalk ohd1122 and thanks for the datapoint. ^
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Old Feb 20, 2017, 12:27 pm
  #100  
 
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Originally Posted by ohd1122
I am a PP holder through Chase Sapphire Reserve and I view the PP as a nice benefit especially for international flights (gets you into a ton of international lounges). However, I would absolutely not want to take away a seat from someone paying for the privilege of using the boardroom lounges specifically. I support the space constraining of PP holders.
Hey, what's wrong with you? Where's your sense of entitlement and greed?
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Old Feb 20, 2017, 12:52 pm
  #101  
 
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Originally Posted by ohd1122
I got lucky a couple Fridays ago (Friday 2/10 AM). When I got to the BR lounge they were JUST taking away a sign saying PP holders would be turned away due to space constraints, so I got in. This was at SEATAC in the lounge between D1 and C gate.

I am a PP holder through Chase Sapphire Reserve and I view the PP as a nice benefit especially for international flights (gets you into a ton of international lounges). However, I would absolutely not want to take away a seat from someone paying for the privilege of using the boardroom lounges specifically. I support the space constraining of PP holders.
I agree with this sentiment. I have PP as a "perk" of my AMEX Plat and have used it internationally from time to time (some do not take that "type" of PP) but to me, it is a perk as opposed to a person who paid a membership for the Alaska Lounge (which I also have). The same goes for an upgrade as a MVPG, great perk but doesn't trump a paying customer. I agree though, I have been finding my experience in the lounge less enjoyable mainly due to the slim offerings and crowds at certain times. Although the PDX folks are great, when it is busy you really cannot get a drink and SEA, well, I find myself standing a lot of the time. Lately I have been going to the AMEX Centurion in SEA (which is getting crowded as well) or Kenny and Zuchs (sp?) in PDX which is very enjoyable. In any event, I understand the Lounge trying to manage its operation by restricting some things at some times.
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Old Feb 20, 2017, 1:57 pm
  #102  
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Originally Posted by ohd1122
I got lucky a couple Fridays ago (Friday 2/10 AM). When I got to the BR lounge they were JUST taking away a sign saying PP holders would be turned away due to space constraints, so I got in. This was at SEATAC in the lounge between D1 and C gate.

I am a PP holder through Chase Sapphire Reserve and I view the PP as a nice benefit especially for international flights (gets you into a ton of international lounges). However, I would absolutely not want to take away a seat from someone paying for the privilege of using the boardroom lounges specifically. I support the space constraining of PP holders.

It's really about getting the right balance. The cards pay for PP (or some people pay for it too). If you can't use the lounge when you want to, what's the point of it? It's called Priority Pass, not Priority Standby.

PP also represents significant revenue to the lounges that accept it. Some like $20 per person entry. For a big lounge like AS SEA, that could represent thousands of dollars a day, maybe even ten thousand a day.

Turning away that revenue is probably not an easy decision for AS. While they want to manage that crowding, that crowding is money. And if an airline-branded lounge turns them away, especially when flying that airline, then it can contribute to a negative perception and impact future business as well -- in the form of future lounge access attempts, or ticket sales.

Case in point, I am writing this while sitting in an airline branded lounge (not AS), that I got into with a PP. The fact that this routing had a PP-eligible lounge during the connection contributed to my buying of this ticket. While I understand crowding, if they had turned me away, I might have to think about whether I'd fly them again, jeopardizing both ticket and PP lounge entry revenue.
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Old Feb 20, 2017, 2:11 pm
  #103  
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Originally Posted by channa
It's really about getting the right balance. The cards pay for PP (or some people pay for it too). If you can't use the lounge when you want to, what's the point of it? It's called Priority Pass, not Priority Standby.

PP also represents significant revenue to the lounges that accept it. Some like $20 per person entry. For a big lounge like AS SEA, that could represent thousands of dollars a day, maybe even ten thousand a day.

Turning away that revenue is probably not an easy decision for AS. While they want to manage that crowding, that crowding is money. And if an airline-branded lounge turns them away, especially when flying that airline, then it can contribute to a negative perception and impact future business as well -- in the form of future lounge access attempts, or ticket sales.

Case in point, I am writing this while sitting in an airline branded lounge (not AS), that I got into with a PP. The fact that this routing had a PP-eligible lounge during the connection contributed to my buying of this ticket. While I understand crowding, if they had turned me away, I might have to think about whether I'd fly them again, jeopardizing both ticket and PP lounge entry revenue.
Very well...said...I agree 100%....I actually purposely arrived at PDX a little early the other day because I wanted to grab some pancakes at the AS Lounge so when I couldn't enter, it did leave a negative perception and I was frustrated even before I stepped foot on the plane. With that said, while I fully understand the need to manage capacity issues, when I walk in on a relatively slow Saturday morning and get denied entry because of "crowding", I start to wonder if the rationale for denied entry to PP members is valid. The signs are out virtually all the time regardless of time of day or lounge capacity. My guess is that capacity-related reasons are given because that is the only valid reason that Priority Pass allows the AS Lounge to deny entry.
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Old Feb 20, 2017, 2:21 pm
  #104  
 
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Next time I am turned down, I will say "I am a 75K, I am on an Alaska flight, and am in first class [upgrade], does that help me get in at all?"
If they say no still, I'll just have to whip out a pass...
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Old Feb 20, 2017, 2:36 pm
  #105  
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Originally Posted by dmodemd
Next time I am turned down, I will say "I am a 75K, I am on an Alaska flight, and am in first class [upgrade], does that help me get in at all?"
If they say no still, I'll just have to whip out a pass...
I thought I read somewhere that day passes are basically in the same category as Priority Pass customers....when they decide they are "too crowded" (which could mean the lounge is half full), they can shut down day pass customers as well. The issue is that "capacity issues" is a relative term that is totally up to the subjective opinion of the Lounge agents so if they decide you're not getting in, you're not getting in, whether or not it is actually crowded means nothing. The good news is that they have to be losing quite a bit of $$ with so many fewer swipes of the Priority Pass cards
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