Constructive Criticism of La Premiere

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Old Dec 5, 16, 2:12 am
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The thing is, they can't get it right for everybody. Just on some of the above disappointments, I'd personally be rather indifferent or would even object.

Originally Posted by saraoutou View Post
Some weeks ago I bought my first AF F flights.
Still waiting to fly them, there is allready few things "qui ne vont pas":

- Received same confirmation email as, say, if I fly an MiNi ATR flight from Brive to CDG. What about a small red stripe? I don't even think of personalization!
Couldn't care less. It's a commercial flight.

- invited to do checkin on-line or with the machines!!!
I'd be seriously miffed if I couldn't do that! In fact, as nice as that welcome lounge at 2E is, I'd prefer walking in there, showing my mobile boarding pass and walk off to security. Or better still, walk straight to security, show the mobile boarding pass with a seat in Premiere, and be let through the special security line and walk to the lounge myself. If you know your way, there is zero added benefit from sitting around in that welcome lounge the time that they check something and then walking with an AF person through security. I absolutely think that they should offer it as a possibility for those people who don't know their way around or who need that sort of thing for value-for-money or ego or whatever other reasons. But the real benefit is to go through security really quickly, and that I'd like to have the choice to do as hassle-free as possible, i.e. Without needing to stop by the welcome lounge.

- no mention of La Première phone number
That's odd, they should indeed put that on.

and no mention of the lounge's services (perhaps am I too impatient?).
Again, it's just a glorified waiting room where you spend time before taking a plane. It is a very nice one, but seriously, the only way to get people excited is to link to Goldorak's post on FT rather than some marketing material in the confirmation email or the site.

- Of course no possibility to choose seat on the Province CDG "J" flight!
That is shocking, they should definitely introduce that, but not only for Premiere flights but for all premium tickets in general.

- rebooked du to feeder flight schedule change automaticaly, change is rather important nearly two hours: what about make a proposition: you can book earlier or later (I have a long layover in CDG).
That's the kind of thing where the dedicated Premiere help line could really make a difference. They should call you and email you (leaving you the choice of channel) and offer you a choice of flights.

- and when exposing this to the "service client" a very ininteressant answer (not realy surprising!).
Again, that really shouldn't be happening. Is this the Premiere service line you refer to?

So for the moment not a very good first impression (unfortunately I will say that I am quite used to with AF).
Well we've all had our fair share of customer abuse with AF, but regardless of them having gotten better the Premiere experience on which they spend so much money should not be tarnished by things as indifferent customer service agents.
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Old Dec 5, 16, 2:35 am
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Originally Posted by ijgordon View Post
How long after booking / how far in advance of your flight?

I booked 4 months ago (and am not flying for another few months), and nada. Except a notification of a time change on a DL segment.
I booked the trip in July, received the email last week and fly next Sunday.
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Old Dec 5, 16, 9:08 am
  #48
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Originally Posted by rosensfole View Post
I booked the trip in July, received the email last week and fly next Sunday.
Ah, okay, makes sense, they just reach out a week before the flight.
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Old Dec 6, 16, 4:15 am
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Originally Posted by ijgordon View Post
Ah, okay, makes sense, they just reach out a week before the flight.
That's right. However it's a boring and impersonal contact that does nothing to give the customer any more information than most would already know. Apart from the La Premiere line number it just contains links to areas of the website many customers would already have looked at prior to booking.

I'm not personally bothered since I've read plenty of threads about the experience on here and elsewhere but I do wonder if the La Premiere customers should be receiving something a bit more personal, i.e. what to expect at each end of the journey. For example; my flight starts at Manchester in J - what happens at MAN? What happens when disembarking at CDG? What to expect at HND on arrival? What to expect on check-in at HND (and what lounge) for the return in P? Etc... Now I *think* I know but I'm not entirely sure - especially at HND.

I am excited about the trip (as all my friends know - and are fed up of hearing!) and am sure it'll all be smooth and a fantastic experience E2E but the so-called personal email is a bit of an empty balloon.
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Old Dec 6, 16, 5:41 pm
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Originally Posted by rosensfole View Post
I'm not personally bothered since I've read plenty of threads about the experience on here and elsewhere but I do wonder if the La Premiere customers should be receiving something a bit more personal,
Agreed. If I book a hotel suite, I get a personal email from the concierge. A simple "if you need anything prior to your journey, contact me" email would really put a bow on it.

I called the regular AF line to verify something regarding my trip today, and got a fairly indifferent agent. Definitely a gap in quality until you arrive at the airport apparently.
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Old Dec 10, 16, 1:48 am
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Hi guys,

I'm planning to fly SFO - PRG in the summer and generally intend to fly in business class, but when checking the pricing, La Premiere is only +$700 extra each way, which makes tempting. I am wondering - how early do you need to book it before the price rises significantly?
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Old Dec 10, 16, 3:07 am
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Originally Posted by Sjondorn View Post
Hi guys,

I'm planning to fly SFO - PRG in the summer and generally intend to fly in business class, but when checking the pricing, La Premiere is only +$700 extra each way, which makes tempting. I am wondering - how early do you need to book it before the price rises significantly?
I'd do it now to secure that fare. I need a couple of TATL flights spring summer this year and saw La P fares which were good two weeks ago. I left them a week and because two seats on the 380 became booked on one of my dates the price rose substantially . I booked the others there and then. As they're fully refundable it's quite safe for me.
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Old Dec 10, 16, 3:42 am
  #53
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Originally Posted by lloydah View Post
I'd do it now to secure that fare. I need a couple of TATL flights spring summer this year and saw La P fares which were good two weeks ago. I left them a week and because two seats on the 380 became booked on one of my dates the price rose substantially . I booked the others there and then. As they're fully refundable it's quite safe for me.
I fully agree. Better to secure the fare right now, because if it increases, the increase will be sharp.
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Old Dec 11, 16, 12:05 am
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Thanks for the tips, will secure it soon.
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Old Dec 12, 16, 4:26 am
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Now that I've finally experienced this I think I'm qualified to respond/comment...
Originally Posted by FrenchMerican View Post
The ground experience is virtually flawless. One minor nitpick: When flying alone, ensuring each passenger has a separate car for the transfers would add to the exclusive feel of the product.
For my flight yesterday there were 2 singles and one pair so 3 cars were used. Perhaps they listened to you. My escort was most charming and amusing and checked up on me regularly during my 5 hour layover. He even took time out to show me where I could go for a smoke. 10/10

Originally Posted by FrenchMerican View Post
The hard product on the 777 is exceptional. I was wary of the curtain concept before trying it, and am deeply impressed at how spacious it remains while being private and very functional.
Agreed... mostly. I found the cabin to be a bit airless. A minor niggle really because everything else was just perfect.
Originally Posted by FrenchMerican View Post
Please get rid of the little crackers at the seat before takeoff. These feel decidedly non-premium.
No crackers for me until the delivery of the caviar.

Originally Posted by FrenchMerican View Post
Having invested so much in so many places, I'm surprised they can't manage a proper caviar service. For an airline which doesn't hesitate to serve Cristal onboard, this seems like a no-brainer, and would round out the indulgence factor. Indeed, having a few extra tins would really create a wow.
The caviar service was spot on imho. I'm no expert however... and I don't even like caviar.

Originally Posted by FrenchMerican View Post
While the food in the lounge is out of this world for airport fare, I find the menus onboard sparse in general in terms of variety, and the quality of catering ex-CDG is surprisingly average, (it seems consistently higher ex-JFK, except for the cheese.) Don't get me wrong....it's a solid offering, decent quality and plenty of food.....but it doesn't quite live up to the rest of the experience. More choice would be welcome.
I had a full choice of 4 for main course and 2 for the 1st. Just one soup (lentil) which was outstandaing but not to everyone's taste.

Originally Posted by FrenchMerican View Post
The wine quality is very good, though back in my heavy drinking days I would have been a little irritated at Bombay Sapphire in this setting. And being a French airline, please load a good vintage Calvados for heaven's sake!
I didn't see the gin. They could do better than Heineken for the beer though. The cognac was to die for. I thought the wine was average, high end average yes but that's still average. I never expect Chateau Latour but the estates the wines are sourced are a bit boring.

My trip was MAN-CDG-HND, there were minor complaints (see below) but the experience in total means I'm really looking forwards to the reverse trip in 3 weeks time.

Observed minor complaints: At MAN I had to use the Escape lounge - that's all there is; it took the dragons a wee while to figure out that I was La Premiere. They were fantastic once that was realised and I was shown to a table with fruit and papers then offered table service for my stay. There was no escort.
In the lounge; the Maitre D was ambivalent to those he didn't know; for example when I was giving him my order he just walked off to shake hands with a regular. I thought that was extremely rude. At no point during the meal was I offered wine - I eventually caught the eye of the lady working at the bar. When I asked for the food menu there was no acknowledgment of my request until the menu was dropped unceremoniously on my table. Upon the change of personnel service improved exponentially.
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Old Dec 13, 16, 12:21 am
  #56
 
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Cristal vs. Krug

Does anyone know if AF will be bring back Cristal champagne to La Premiere?

They seemed to have switched to Krug recently and was told that they change champagnes every 10 days. Is this true? or is AF just being cheap after they ran out of Cristal?

For those interested, I have written a trip report at:

http://www.flyertalk.com/forum/trip-...al-videos.html
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Old Dec 13, 16, 9:10 am
  #57
 
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I'm leaving tonight on my first La Premiere flight... I hold all of you accountable for the ridiculously high standards they will have to keep to make me happy.
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Old Dec 13, 16, 11:40 am
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Originally Posted by daniellam View Post
Does anyone know if AF will be bring back Cristal champagne to La Premiere?

They seemed to have switched to Krug recently and was told that they change champagnes every 10 days. Is this true? or is AF just being cheap after they ran out of Cristal?

For those interested, I have written a trip report at:

http://www.flyertalk.com/forum/trip-...al-videos.html
Great report so far. I'm glad to know from several posts here that I'm not the only one unclear about, or neglected by, restaurant staff. I'll ask my escort for a strategy.
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Old Dec 13, 16, 12:42 pm
  #59
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Originally Posted by alee0729 View Post
I'm leaving tonight on my first La Premiere flight... I hold all of you accountable for the ridiculously high standards they will have to keep to make me happy.
That won't be a problem. You are coming in as a DL DM so you can't help but be impressed.
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Old Dec 13, 16, 2:00 pm
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Originally Posted by daniellam View Post
Does anyone know if AF will be bring back Cristal champagne to La Premiere?
We had Cristal in October on our CDG-LAX 77W private charter.

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