The thing is, they can't get it right for everybody. Just on some of the above disappointments, I'd personally be rather indifferent or would even object.
Originally Posted by
saraoutou
Some weeks ago I bought my first AF F flights.
Still waiting to fly them, there is allready few things "qui ne vont pas":
- Received same confirmation email as, say, if I fly an MiNi ATR flight from Brive to CDG. What about a small red stripe? I don't even think of personalization!
Couldn't care less. It's a commercial flight.
- invited to do checkin on-line or with the machines!!!
I'd be seriously miffed if I couldn't do that! In fact, as nice as that welcome lounge at 2E is, I'd prefer walking in there, showing my mobile boarding pass and walk off to security. Or better still, walk straight to security, show the mobile boarding pass with a seat in Premiere, and be let through the special security line and walk to the lounge myself. If you know your way, there is zero added benefit from sitting around in that welcome lounge the time that they check something and then walking with an AF person through security. I absolutely think that they should offer it as a possibility for those people who don't know their way around or who need that sort of thing for value-for-money or ego or whatever other reasons. But the real benefit is to go through security really quickly, and that I'd like to have the choice to do as hassle-free as possible, i.e. Without needing to stop by the welcome lounge.
- no mention of La Première phone number
That's odd, they should indeed put that on.
and no mention of the lounge's services (perhaps am I too impatient?).
Again, it's just a glorified waiting room where you spend time before taking a plane. It is a very nice one, but seriously, the only way to get people excited is to link to Goldorak's post on FT rather than some marketing material in the confirmation email or the site.
- Of course no possibility to choose seat on the Province CDG "J" flight!
That is shocking, they should definitely introduce that, but not only for Premiere flights but for all premium tickets in general.
- rebooked du to feeder flight schedule change automaticaly, change is rather important nearly two hours: what about make a proposition: you can book earlier or later (I have a long layover in CDG).
That's the kind of thing where the dedicated Premiere help line could really make a difference. They should call you and email you (leaving you the choice of channel) and offer you a choice of flights.
- and when exposing this to the "service client" a very ininteressant answer (not realy surprising!).
Again, that really shouldn't be happening. Is this the Premiere service line you refer to?
So for the moment not a very good first impression (unfortunately I will say that I am quite used to with AF).
Well we've all had our fair share of customer abuse with AF, but regardless of them having gotten better the Premiere experience on which they spend so much money should not be tarnished by things as indifferent customer service agents.