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Old Dec 6, 16, 4:41 pm
Join Date: Jul 2008
Location: New York, NY
Programs: DL DM, National Executive, SPG Gold, Global Entry, NEXUS
Posts: 260
Originally Posted by rosensfole View Post
I'm not personally bothered since I've read plenty of threads about the experience on here and elsewhere but I do wonder if the La Premiere customers should be receiving something a bit more personal,
Agreed. If I book a hotel suite, I get a personal email from the concierge. A simple "if you need anything prior to your journey, contact me" email would really put a bow on it.

I called the regular AF line to verify something regarding my trip today, and got a fairly indifferent agent. Definitely a gap in quality until you arrive at the airport apparently.
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