aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Nov 24, 2019, 6:12 am
#5191
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
FYI, noticed last night that the menu search window option is now gone from AC website page
https://www.aircanada.com/ca/en/aco/...e-service.html
https://www.aircanada.com/ca/en/aco/...e-service.html
Nov 26, 2019, 5:13 am
#5192
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Anyone else unable to load the Altitude site? Getting 400 Bad Request error.. 
Nov 26, 2019, 8:51 am
#5193
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Even though
Kindly be advised that you may experience AQM/AQS/AQD crediting delays as we complete the migration to our new reservation system. We appreciate your patience, and invite you to please log back in again later to view your most recent transactions.
Nov 26, 2019, 10:25 am
#5194
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
Programs: Hyatt Explorist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 743
I guess I picked the wrong day to try and redeem Aeroplan miles. I got a "Your requested itinerary cannot be booked at this time, please try again. If the problem persists, please call the aeroplan.com website support centre at 1-866-689-8080" when trying to use the Travel Reward Search tool.
Then, when calling that number, there's a high volume of calls, and they can't even put me on hold. They suggest using self-service web options, so I DM'd them on Twitter. We'll see what happens.
Then, when calling that number, there's a high volume of calls, and they can't even put me on hold. They suggest using self-service web options, so I DM'd them on Twitter. We'll see what happens.
Nov 26, 2019, 11:42 am
#5195
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 318
A couple of extra data points: Over the past week, it’s now been possible to add on-lap infants in a reservation at the point of booking online. Previously you were advised that you need to book the adult fare and then call to add the infant.
Problem is, the system puts the infant through in what is an adult fare in itself (even thought it registers it as an infant), so I’ve found it impossible to get an accurate quote. I called up and did the booking over the phone.
Another issue, probably a bit more severe, is that I’ve noticed that for some routes, the price of premium economy has jumped (in some cases doubled) literally overnight. What’s even more mysterious is that the business class option was then removed even for routes that do have it. I called up and was quoted the same inflated prices I saw online, but after pressing the agent to look into it more closely, he found the correct fares. He said that there’s something definitely going wrong with the system, which may or may not have something to do with the Black Friday 20% off promo code too.
Anyway, I hate phone bookings, but in this case, it had to be done…
Problem is, the system puts the infant through in what is an adult fare in itself (even thought it registers it as an infant), so I’ve found it impossible to get an accurate quote. I called up and did the booking over the phone.
Another issue, probably a bit more severe, is that I’ve noticed that for some routes, the price of premium economy has jumped (in some cases doubled) literally overnight. What’s even more mysterious is that the business class option was then removed even for routes that do have it. I called up and was quoted the same inflated prices I saw online, but after pressing the agent to look into it more closely, he found the correct fares. He said that there’s something definitely going wrong with the system, which may or may not have something to do with the Black Friday 20% off promo code too.
Anyway, I hate phone bookings, but in this case, it had to be done…
Nov 26, 2019, 2:07 pm
#5196
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Nov 26, 2019, 2:41 pm
#5197
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 146
I found that I am able to select seats on the website for my ANA-issued award ticket on AC-operated flights now.
I am reduced to tears!
I am reduced to tears!
Nov 26, 2019, 3:42 pm
#5198
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Nov 26, 2019, 6:16 pm
#5199
Join Date: Jun 2014
Posts: 178
Hey guys quick question
I have an aeroplan ticket.
It says economy standard as the ticket but its suppose to be business class ticket and it has business class seats assigned. Is this normal?
I have an aeroplan ticket.
It says economy standard as the ticket but its suppose to be business class ticket and it has business class seats assigned. Is this normal?
Nov 27, 2019, 6:14 am
#5200
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Has anyone been able to see J seat maps on international flights since the system upgrade?
Can't seem to get them to load anymore - the plane just keeps flying in circles.
Can't seem to get them to load anymore - the plane just keeps flying in circles.
Nov 27, 2019, 7:59 am
#5201
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 318
Nov 27, 2019, 8:04 am
#5202
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
PROMOTION CODE : JFMER2W1
Eligible Origins
FROM
TXL
Berlin, Germany
Berlin-Tegel Int.
BRE
Bremen, Germany
CGN
Cologne, Germany
Cologne Bonn
QKL
Cologne, Germany
Cologne Railway Station
DRS
Dresden, Germany
DUS
Düsseldorf , Germany
Düsseldorf
QDU
Düsseldorf , Germany
Düsseldorf Railway Station
FRA
Frankfurt, Germany
Frankfurt Int.
FDH
Friedrichshafen, Germany
HAM
Hamburg, Germany
HAJ
Hanover, Germany
Hannover
LEJ
Leipzig, Germany
Leipzig/Halle
FMO
Muenster, Germany
Münster Osnabrück
MUC
Munich, Germany
Franz Josef Strauss
NUE
Nuremberg, Germany
STR
Stuttgart, Germany
ZWS
Stuttgart, Germany
Stuttgart Railway Station
AAL
Aalborg, Denmark
BLL
Billund, Denmark
CPH
Copenhagen, Denmark
ALC
Alicante, Spain
Alicante-Elche
BCN
Barcelona, Spain
BIO
Bilbao, Spain
AGP
Málaga, Spain
MAD
Madrid, Spain
Madrid-Barajas
VLC
Valencia, Spain
PNA
Pamplona, Spain
Pamplona Airport
BOD
Bordeaux, France
Bordeaux-Mérignac
LYS
Lyon, France
Saint-Exupéry
MRS
Marseille, France
Marseille Provence
NCE
Nice, France
Côte d'Azur
CDG
Paris, France
Charles de Gaulle
ORY
Paris, France
Orly
SXB
Strasbourg, France
Strasbourg Entzheim Int.
XER
Strasbourg, France
Strasbourg Bus Station
TLS
Toulouse, France
Toulouse-Blagnac
ABZ
Aberdeen, United Kingdom
Aberdeen Int.
BHX
Birmingham, United Kingdom
Birmingham Int.
EDI
Edinburgh, United Kingdom
GLA
Glasgow, United Kingdom
Glasgow Int.
INV
Inverness, United Kingdom
JER
Jersey, United Kingdom
LBA
Leeds, United Kingdom
Leeds Bradford
LHR
London, United Kingdom
Heathrow
LGW
London, United Kingdom
London Gatwick
MAN
Manchester, United Kingdom
Manchester Int.
MME
Durham Tees Valley, United Kingdom
DUB
Dublin, Ireland
SNN
Shannon, Ireland
TLV
Tel Aviv, Israel
Ben Gurion Int.
BLQ
Bologna, Italy
Guglielmo Marconi
CTA
Catania, Italy
Catania/Fontanarossa
FLR
Florence, Italy
Firenze / Peretola
SUF
Lamezia Terme, Italy
Lamezia Terme Int.
MXP
Milan, Italy
Malpensa
LIN
Milan, Italy
Linate
NAP
Naples, Italy
Naples Int.
PMO
Palermo, Italy
FCO
Rome, Italy
Fiumicino Int.
TRN
Turin, Italy
Caselle Int.
VCE
Venice, Italy
Marco Polo
VRN
Verona, Italy
BGO
Bergen, Norway
Bergen-Flesland
OSL
Oslo, Norway
Oslo Gardermoen
SVG
Stavanger, Norway
Sola
GOT
Gothenburg, Sweden
Gothenburg-Landvetter
ARN
Stockholm, Sweden
Arlanda
BFS
Belfast, United Kingdom
Belfast Int.
BHD
Belfast, United Kingdom
Belfast City
Nov 27, 2019, 8:46 am
#5203
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Also, only economy and premium economy. With most or all PY fares not really cheaper tan the lowest P fares on the same route. As last for the couple of routes I checked.
Nov 27, 2019, 8:57 am
#5204
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This code looks like a targeted promo code for customers across the right pond. Oh well.
