aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jan 11, 2020, 8:58 am
#5341
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,029
Premium Rouge is (more or less) already the equivalent of Business on domestic/NA itineraries. So you are not in economy, and there is nothing to upgrade to....
But no, it's not great. Rubber chicken or burnt pasta? Given the choice but if still Rouge I would rather be on their 319.
But no, it's not great. Rubber chicken or burnt pasta? Given the choice but if still Rouge I would rather be on their 319.
we are in “rouge plus row 14”
Jan 11, 2020, 9:28 am
#5342
Join Date: Jan 2011
Posts: 62
No email, no nothing
It's like Aeroplan and Air Canada are stuck in nowhere land
It's like Aeroplan and Air Canada are stuck in nowhere land
Jan 11, 2020, 3:24 pm
#5343
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Trying to do a simple ord - LHA search and it errors out each time. Showing up on UA site but not here...
any advice?
any advice?
Jan 11, 2020, 8:28 pm
#5344
Join Date: Dec 2017
Location: YSJ
Programs: AC SE(w/*); NEXUS
Posts: 139
EDIT: Ooops. LHA? Possible autocorrect in my search to LHR... LHA won't match at all. Nothing to Black Forest Airport on Aeroplan. It does substitute Lhasa, China (LXA). Is that your search? There is availability for that too, BTW - as early as Jan 14. I'm not much help at all, I guess - sorry.
Last edited by YSJ8ed; Jan 11, 2020 at 8:38 pm
Jan 11, 2020, 9:59 pm
#5345
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Here was a fun one from the other day. My wife's and my Aeroplan numbers mysteriously dropped off a reservation a couple of weeks ago. Earlier this week, I successfully (and easily) submitted my missing flight and got the automatic acceptance.
A short while later, I tried to do my wife's and got an error message, in the image below. This persisted for days. I tried different devices, different browsers, etc, and nothing worked. Then, when I was just about to give up - and only a minute or two after having unsuccessfully tried it - I decided to give it one last go, and all of a sudden it worked.
Bizarre.
A short while later, I tried to do my wife's and got an error message, in the image below. This persisted for days. I tried different devices, different browsers, etc, and nothing worked. Then, when I was just about to give up - and only a minute or two after having unsuccessfully tried it - I decided to give it one last go, and all of a sudden it worked.
Bizarre.
Jan 12, 2020, 4:59 am
#5346
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Hmm... when are you looking? Private browser window as a possible solution? Direct flights showing up on Aeroplan almost daily for the next month, including "Business/First" on United (and single stops with Lot, Brussels, ...)
EDIT: Ooops. LHA? Possible autocorrect in my search to LHR... LHA won't match at all. Nothing to Black Forest Airport on Aeroplan. It does substitute Lhasa, China (LXA). Is that your search? There is availability for that too, BTW - as early as Jan 14. I'm not much help at all, I guess - sorry.
EDIT: Ooops. LHA? Possible autocorrect in my search to LHR... LHA won't match at all. Nothing to Black Forest Airport on Aeroplan. It does substitute Lhasa, China (LXA). Is that your search? There is availability for that too, BTW - as early as Jan 14. I'm not much help at all, I guess - sorry.
Private Browser sadly didn't work.
Jan 12, 2020, 7:20 am
#5347
Join Date: Nov 2006
Location: Victoria
Programs: AC SEMM, Nexus
Posts: 258
Website works but the call center can’t do anything at this time, no flights, no changes. Need to add an infant. PIA!
Jan 12, 2020, 9:02 am
#5348
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
The AC website doesn't seem to be loading the scroll bar right now when I try to manage bookings. So even on bookings where I could pick seats or make changes, I can't do it, because all I get is one screen worth of info 
Jan 12, 2020, 9:45 am
#5349
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,029
I’m pretty sure not much has worked in MMB for weeks or longer. We haven’t been able to do anything with any bookings for a couple months. Maybe I’m just doing it all wrong which is certainly a possibility
Jan 12, 2020, 9:53 am
#5350
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Any bookings which have had schedule changes, you can't touch, but a couple of weeks ago I was at least able to do stuff with other bookings. When I could, you know, scroll down.
Jan 12, 2020, 10:32 am
#5351
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,029
Ah. Thank you. We had one flight segment on a return changed by 1 mins. Literally 16:40 changed to 16:41. And THAT is considered a schedule change as per the notification on the booking I can’t believe that. Surely it has to be at least longer than that 🤦🏻.♂️😘
Jan 12, 2020, 10:32 am
#5352
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
This outage is lasting far too long...
Horrible timing for this to come up considering all the bad weather across Eastern Canada (Ontario to NL) today.
Feel bad for the AC agents lol
Horrible timing for this to come up considering all the bad weather across Eastern Canada (Ontario to NL) today.
Feel bad for the AC agents lol
Jan 12, 2020, 10:51 am
#5353
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
No problem buying a ticket today on aircanada.com, nor gettng an upgrade. However anything requiring talking to an agent takes three times longer than it used to do. And true that making changes online is nearly impossible.
Jan 12, 2020, 11:20 am
#5354
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
At some point, hopefully they'll fix it, but for now, everything is FUBAR as soon as anything at all changes with the schedule.
Jan 12, 2020, 2:53 pm
#5355
Join Date: Jul 2000
Location: YVR, ORD, LAS
Programs: AA CK, DL Diamond, AC SE100K, Marriott Ambassador, Hyatt Globalist, Accor Platinum
Posts: 44
My flight ex-YVR this morning was cancelled, which I only found out about through an alert from TripIt. The AC website has not been able to display my booking all day even though I bought it through the website. Was able to get through to the SE desk several times today but they have been unable to rebook me or do anything to the reservation as their systems are down, and airport staff also could not rebook me. So at the airport I opened the Delta app and found a flight on WestJet connecting to Delta and bought a new ticket, leaving in less than 90 minutes. I figured this is never actually going to work, but it actually did work amazingly well, totally seamless experience. Meanwhile Air Canada still can’t cancel my previous reservation even though the automatic rebooking finally did put me on flights tomorrow, according to the text messages and emails I got (still can’t see the booking on the website).