aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Nov 15, 2019, 7:22 am
#5161
FlyerTalk Evangelist
Join Date: May 2006
Location: DTW, but drive to/from YYZ/ORD
Programs: Chase Ultimate Rewards 2MM, Diner Club points
Posts: 31,920
Searching BCN-ORD on Nov 27, one result is BCN-FRA , layover , then FRA-ORD in LH F on Nov 28. But when I search only FRA-ORD on Nov 28, the non-stop LH F option does not appear. Any ideas on whats going on?
Nov 15, 2019, 9:54 am
#5162
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Others here may explain it better, but I had similar fun with trips to SIN, BNE etc, where searching the most direct route showed one result, but a different set of results by segment. Where things were especially interesting was with a SIN-SFO sector, where I stumbled upon SQ F Suites SIN-AKL connecting to UA J AKL-SFO. The same happens with LH F and others. IIRC, perhaps married segment logic. (I posted screen shots from that trip in a thread where OP had asked about whether it was worth flying to/through AKL)
Nov 17, 2019, 9:19 am
#5163
Join Date: Feb 2005
Posts: 52
Unexplainable online check-in issue
Anyone ever get this error before when trying to use Air Canada's online check-in?
I got this error when trying to check-in to a flight over the weekend. And of course, despite what the error message suggested, I could also neither check-in through the Air Canada mobile app nor at an airport kiosk. I had time the day before my flight and wanted to sort any day-of issues ahead of time, so went to the airport and asked for an agent to check me in. Both the agent and I were clueless to the fact that airport check-ins could not be done until T-12hrs (not 24 hrs prior).
The airport agent then advised me to contact the call centre to check me in, and I called them later, who of course advised me that their call centre cannot check-in passengers using their internal system - only airport agents can! Not sure how correct any of the information given to me was, but an extremely frustrating experience nonetheless. None of the AC staff had an explanation for the error message. They were all stumped.
I got this error when trying to check-in to a flight over the weekend. And of course, despite what the error message suggested, I could also neither check-in through the Air Canada mobile app nor at an airport kiosk. I had time the day before my flight and wanted to sort any day-of issues ahead of time, so went to the airport and asked for an agent to check me in. Both the agent and I were clueless to the fact that airport check-ins could not be done until T-12hrs (not 24 hrs prior).
The airport agent then advised me to contact the call centre to check me in, and I called them later, who of course advised me that their call centre cannot check-in passengers using their internal system - only airport agents can! Not sure how correct any of the information given to me was, but an extremely frustrating experience nonetheless. None of the AC staff had an explanation for the error message. They were all stumped.
Our apologies, we have encountered a system error and unfortunately we are unable to complete your check-in at this time.
You may also attempt t check in with the Air Canada mobile app, at an airport kiosk, or at a Check-in Assistance counter.
You may also attempt t check in with the Air Canada mobile app, at an airport kiosk, or at a Check-in Assistance counter.
Nov 17, 2019, 9:31 am
#5164
Join Date: Nov 2018
Location: YCM
Programs: Aeroplan, Marriot, Hilton, IHG, P25K
Posts: 129
I experienced this issue about 3 weeks ago when trying to check in for a flight home from France, both web and app check ins denied Just went to airport...
Nov 17, 2019, 9:33 am
#5165
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Anyone ever get this error before when trying to use Air Canada's online check-in?
........
The airport agent then advised me to contact the call centre to check me in, and I called them later, who of course advised me that their call centre cannot check-in passengers using their internal system - only airport agents can! Not sure how correct any of the information given to me was, but an extremely frustrating experience nonetheless. None of the AC staff had an explanation for the error message. They were all stumped.
.....
........
The airport agent then advised me to contact the call centre to check me in, and I called them later, who of course advised me that their call centre cannot check-in passengers using their internal system - only airport agents can! Not sure how correct any of the information given to me was, but an extremely frustrating experience nonetheless. None of the AC staff had an explanation for the error message. They were all stumped.
.....
https://www.flyertalk.com/forum/air-...madeus-15.html
Nov 17, 2019, 4:08 pm
#5166
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Paging @yyznomad
See post 5160 above.
A first cousin to another fun AC typo we saw a few years ago "Due tú"
****
In other news, I was given this option last night on Chrome (no incognito). It was a straight line to AC.com, no stops along the way, no links from GF. I have not been to France is quite some time and I am pretty sure my computers and mobile devices were not there without me. Unless AC.com thinks France is Taiwan. Frankly, I'm only interested in the France edition of AC.com if it comes with a nice croissant.
And also last night on Aeroplan, having searched for a number of different dates and routings, this popped up. Twice. Fun!
See post 5160 above.
A first cousin to another fun AC typo we saw a few years ago "Due tú"
****
In other news, I was given this option last night on Chrome (no incognito). It was a straight line to AC.com, no stops along the way, no links from GF. I have not been to France is quite some time and I am pretty sure my computers and mobile devices were not there without me. Unless AC.com thinks France is Taiwan.
Frankly, I'm only interested in the France edition of AC.com if it comes with a nice croissant.And also last night on Aeroplan, having searched for a number of different dates and routings, this popped up. Twice. Fun!
Nov 17, 2019, 4:20 pm
#5167
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I’m guessing there’s some issues due to impending switchover. I’m having terrible difficulty checking in for a flight tomorrow.
Nov 17, 2019, 4:36 pm
#5168
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
delete
Last edited by skybluesea; Dec 21, 2020 at 10:04 pm
Nov 17, 2019, 4:43 pm
#5169
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,408
Paging @yyznomad
See post 5160 above.
A first cousin to another fun AC typo we saw a few years ago "Due tú"
****
In other news, I was given this option last night on Chrome (no incognito). It was a straight line to AC.com, no stops along the way, no links from GF. I have not been to France is quite some time and I am pretty sure my computers and mobile devices were not there without me. Unless AC.com thinks France is Taiwan. Frankly, I'm only interested in the France edition of AC.com if it comes with a nice croissant.
And also last night on Aeroplan, having searched for a number of different dates and routings, this popped up. Twice. Fun!
See post 5160 above.
A first cousin to another fun AC typo we saw a few years ago "Due tú"
****
In other news, I was given this option last night on Chrome (no incognito). It was a straight line to AC.com, no stops along the way, no links from GF. I have not been to France is quite some time and I am pretty sure my computers and mobile devices were not there without me. Unless AC.com thinks France is Taiwan.
Frankly, I'm only interested in the France edition of AC.com if it comes with a nice croissant.And also last night on Aeroplan, having searched for a number of different dates and routings, this popped up. Twice. Fun!
... This was for a trip YVR-BOS. Not sure how that ended up with Norway, as the alternative language selection, but.... Sure. Also on Chrome non-incognito, no VPN or anything.
Nov 18, 2019, 4:57 am
#5170
Join Date: Aug 2012
Posts: 423
I am doing a search for SGN-YYC one-way. One itinerary that comes up is
SGN-BKK biz
BKK-TPE biz
TPE-YVR econ
YVR-biz
When I try to book that itinerary, I get the dreaded:
But if I search for each of the identical individual segment, I can click submit and it gets to the point where it ask me for my name and everything.
Why the discrepancy? If I call in, will the agent waive the booking fee if there is indeed a technical issue on their end?
SGN-BKK biz
BKK-TPE biz
TPE-YVR econ
YVR-biz
When I try to book that itinerary, I get the dreaded:
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.But if I search for each of the identical individual segment, I can click submit and it gets to the point where it ask me for my name and everything.
Why the discrepancy? If I call in, will the agent waive the booking fee if there is indeed a technical issue on their end?
Nov 18, 2019, 5:18 pm
#5172
Join Date: Aug 2012
Posts: 423
I just got off the phone with AP and the agent told me that moving forward, no more customizing and piecing together segment by segment to create an itinerary. WYSISG when you search for an itinerary online. This is probably mentioned already somewhere else but it's news to me.
Nov 18, 2019, 5:20 pm
#5173
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
Altitude down
Bad Request
Your browser sent a request that this server could not understand.
Nov 18, 2019, 5:24 pm
#5174
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Nov 19, 2019, 2:39 pm
#5175
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,408
looks like somebody forgot about something