aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 17, 2019, 4:36 pm
#5086
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Just got the page now on one device.... will test others etc
Forgot to Add: This was Safari
And here is Chrome
.
Forgot to Add: This was Safari
And here is Chrome
.
Last edited by 24left; Oct 17, 2019 at 4:52 pm
Oct 17, 2019, 9:21 pm
#5087
Join Date: Jan 2005
Location: YOW
Programs: AC SEMM; AA,DL, Hyatt and Starwood. Ex-status:SQ PPS,CSA,Hilton,AA,UA
Posts: 743
As of this afternoon, I can log into eUp and could (presumably) upgrade myself, but the system has lost my eup nominee information and clicking on the (re)add nominee link does nothing, attempting to execute the nonexistent script a.js. So I still had to call in to upgrade my wife.
Oct 17, 2019, 9:58 pm
#5088
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Yeah, mine lost my nominee too a while back. It seemed to correlate with the change over to two factor Auth.
Oct 18, 2019, 2:23 pm
#5089
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Okay, trying to book some Flight Pass flights and am seeing a "Reserved Credits" error on both the iOS app and the web site.
A simple round trip, fare class is available on both legs and I have lots of credits.
Has anyone seen this kind of error before?
A simple round trip, fare class is available on both legs and I have lots of credits.
Has anyone seen this kind of error before?
Oct 18, 2019, 3:04 pm
#5090
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,352
After you select a flight in the booking flow, it reserves the credits for 15 or 30 minutes. If you cancel the flow "properly" (I'm not sure this is possible everywhere), it releases them immediately. If you just close the window/app, you have to wait for the timeout.
The issue right now is that while the FP has enough credits (2) for the booking, there aren't enough unreserved credits to make the booking.
Try again in a few minutes.
The issue right now is that while the FP has enough credits (2) for the booking, there aren't enough unreserved credits to make the booking.
Try again in a few minutes.
Oct 18, 2019, 3:28 pm
#5091
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
After you select a flight in the booking flow, it reserves the credits for 15 or 30 minutes. If you cancel the flow "properly" (I'm not sure this is possible everywhere), it releases them immediately. If you just close the window/app, you have to wait for the timeout.
The issue right now is that while the FP has enough credits (2) for the booking, there aren't enough unreserved credits to make the booking.
Try again in a few minutes.
The issue right now is that while the FP has enough credits (2) for the booking, there aren't enough unreserved credits to make the booking.
Try again in a few minutes.
Brilliant! That worked just fine.
Thanks very much.
Oct 23, 2019, 12:55 am
#5092
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Just reiterating what we all already know...
Dear Air Canada,
Your website
is
a
piece
of
crap.
(Aside from #deflategate , I like your Signature Service product. I also like the new AC Cafe.)
Regards,
- yyznomad
Dear Air Canada,
Your website
is
a
piece
of
crap.
(Aside from #deflategate , I like your Signature Service product. I also like the new AC Cafe.)
Regards,
- yyznomad
Oct 23, 2019, 11:19 am
#5093
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Just reiterating what we all already know...
Dear Air Canada,
Your website
is
a
piece
of
crap.
(Aside from #deflategate , I like your Signature Service product. I also like the new AC Cafe.)
Regards,
- yyznomad
Dear Air Canada,
Your website
is
a
piece
of
crap.
(Aside from #deflategate , I like your Signature Service product. I also like the new AC Cafe.)
Regards,
- yyznomad
Oct 24, 2019, 11:03 am
#5094
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Oct 25, 2019, 12:00 pm
#5095
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,352
I wanted to cancel a confirmed eUpgrade on a Lat FP.
Obviously, I called. She was struggling and said she had to do it a different way. I decided to pull up EF, and realized one of the flights was Y1 (and it's a 2pax PNR), so it shouldn't have been allowed, but she did it.
Call ended. I tried to do the comp-up in the app, but it just spun forever. I tried on the website, but I got an error even pulling up the PNR in the FP tool.
So I called, and they did it, and I hung up.
Then I tried to select seats, which worked fine in the app. Then I realized I had another friend on one flight, so I tried to move. App would error. Website said it wasn't completed on AC and I had to use the other tool. The other tool said it was a FP booking and I needed to use that tool. FP tool errored.
So I had to call a third time.
Obviously, I called. She was struggling and said she had to do it a different way. I decided to pull up EF, and realized one of the flights was Y1 (and it's a 2pax PNR), so it shouldn't have been allowed, but she did it.
Call ended. I tried to do the comp-up in the app, but it just spun forever. I tried on the website, but I got an error even pulling up the PNR in the FP tool.
So I called, and they did it, and I hung up.
Then I tried to select seats, which worked fine in the app. Then I realized I had another friend on one flight, so I tried to move. App would error. Website said it wasn't completed on AC and I had to use the other tool. The other tool said it was a FP booking and I needed to use that tool. FP tool errored.
So I had to call a third time.
Oct 25, 2019, 12:55 pm
#5096
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I wanted to cancel a confirmed eUpgrade on a Lat FP.
Obviously, I called. She was struggling and said she had to do it a different way. I decided to pull up EF, and realized one of the flights was Y1 (and it's a 2pax PNR), so it shouldn't have been allowed, but she did it.
Call ended. I tried to do the comp-up in the app, but it just spun forever. I tried on the website, but I got an error even pulling up the PNR in the FP tool.
So I called, and they did it, and I hung up.
Then I tried to select seats, which worked fine in the app. Then I realized I had another friend on one flight, so I tried to move. App would error. Website said it wasn't completed on AC and I had to use the other tool. The other tool said it was a FP booking and I needed to use that tool. FP tool errored.
So I had to call a third time.
Obviously, I called. She was struggling and said she had to do it a different way. I decided to pull up EF, and realized one of the flights was Y1 (and it's a 2pax PNR), so it shouldn't have been allowed, but she did it.
Call ended. I tried to do the comp-up in the app, but it just spun forever. I tried on the website, but I got an error even pulling up the PNR in the FP tool.
So I called, and they did it, and I hung up.
Then I tried to select seats, which worked fine in the app. Then I realized I had another friend on one flight, so I tried to move. App would error. Website said it wasn't completed on AC and I had to use the other tool. The other tool said it was a FP booking and I needed to use that tool. FP tool errored.
So I had to call a third time.
Sheesh.
Oct 25, 2019, 9:04 pm
#5097
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,352
I'm on this flight on Friday October 25. Not Friday October 26.
The best part is that the data in the barcode also shows Oct 26, so security wouldn't let me through. Luckily I was presented with a boarding pass packet in SFO, or I would have had to run to check-in for them to print one.
The best part is that the data in the barcode also shows Oct 26, so security wouldn't let me through. Luckily I was presented with a boarding pass packet in SFO, or I would have had to run to check-in for them to print one.
Oct 25, 2019, 9:10 pm
#5098
Join Date: Jun 2016
Location: ORD
Programs: AC 50K, Bonvoy Tit, UA Silver
Posts: 246
They are just trying to fix the Feb 29 issue
Oct 27, 2019, 2:02 pm
#5099
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
After being logged in for 30 minutes, I often get the popup:
Your session timed out after 30 minutes of inactivity.
Click the button below to perform the same search again, or start a new search.
REFRESH MY RESULTS
But because the session has timed out, that means that I have been logged out.
So how could the website perform the same search again for someone logged out?
Does the "REFRESH MY RESULTS" button work, ever, for anyone else?
Why is there a button?
Your session timed out after 30 minutes of inactivity.
Click the button below to perform the same search again, or start a new search.
REFRESH MY RESULTS
But because the session has timed out, that means that I have been logged out.
So how could the website perform the same search again for someone logged out?
Does the "REFRESH MY RESULTS" button work, ever, for anyone else?
Why is there a button?
Oct 27, 2019, 4:35 pm
#5100
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,352
Where did it say you have been logged out?
I get that all the time, and the button always works.
I get that all the time, and the button always works.