aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Oct 9, 2019, 6:02 am
#5056
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Actually I don't rarely need preferred seats now because I can travel in J most of the time thanks to a constant stream of Aeroplan miles thanks to churning and manufactured spending. No need to waste hours of my life butt in seat or spend money to sit in J when I travel for leisure.
Last edited by MasterGeek; Oct 9, 2019 at 6:21 am
Oct 9, 2019, 6:28 am
#5057
Join Date: Mar 2004
Location: Toronto, Canada
Programs: Altitude 100K Super Elite; AC Million Miles; Emirates Gold; Bonvoy lifetime Platinum Elite;
Posts: 350
Air Canada. Altitude. Aeroplan. No log-in on any browser is working for me. And it's a bloody nightmare.
Extremely understanding Aeroplan agent in YVR told me they'd been told to 'note down Aeroplan numbers of people unable to log-in' and was exasperated at not having any other remedy.
Extremely understanding Aeroplan agent in YVR told me they'd been told to 'note down Aeroplan numbers of people unable to log-in' and was exasperated at not having any other remedy.
Oct 9, 2019, 8:01 am
#5058
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Had to do frigging 2FA yet again this morning to access my eUp account. I've sent a note to AC customer relations via the website form. We'll see whether it has any effect.
Oct 9, 2019, 10:04 am
#5059
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Do you somehow feel that your theft is justified because it's digital? Starbucks keeps newspapers - which must be paid for - near the entrance of some of its coffee shops. It would probably be easy to grab one, without paying, on the way out, and not be caught. Would that be acceptable? What about a bag of chips from a 7/11, or an item of clothing from a clothing store?
AC should fix the glitch in the website, but that doesn't make you any less guilty of stealing the service.
Last edited by Adam Smith; Oct 9, 2019 at 11:42 am
Oct 9, 2019, 1:08 pm
#5060
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
This isn't about airline T&Cs, it's about you consuming a service that AC charges for without paying. Nor can you innocently say that it was just a glitch that happened to work out for you one time, since you have gleefully posted about exploiting this flaw on several occasions.
Do you somehow feel that your theft is justified because it's digital? Starbucks keeps newspapers - which must be paid for - near the entrance of some of its coffee shops. It would probably be easy to grab one, without paying, on the way out, and not be caught. Would that be acceptable? What about a bag of chips from a 7/11, or an item of clothing from a clothing store?
AC should fix the glitch in the website, but that doesn't make you any less guilty of stealing the service.
Do you somehow feel that your theft is justified because it's digital? Starbucks keeps newspapers - which must be paid for - near the entrance of some of its coffee shops. It would probably be easy to grab one, without paying, on the way out, and not be caught. Would that be acceptable? What about a bag of chips from a 7/11, or an item of clothing from a clothing store?
AC should fix the glitch in the website, but that doesn't make you any less guilty of stealing the service.
Oct 9, 2019, 1:14 pm
#5061
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
This isn't about airline T&Cs, it's about you consuming a service that AC charges for without paying. Nor can you innocently say that it was just a glitch that happened to work out for you one time, since you have gleefully posted about exploiting this flaw on several occasions.
Do you somehow feel that your theft is justified because it's digital? Starbucks keeps newspapers - which must be paid for - near the entrance of some of its coffee shops. It would probably be easy to grab one, without paying, on the way out, and not be caught. Would that be acceptable? What about a bag of chips from a 7/11, or an item of clothing from a clothing store?
AC should fix the glitch in the website, but that doesn't make you any less guilty of stealing the service.
Do you somehow feel that your theft is justified because it's digital? Starbucks keeps newspapers - which must be paid for - near the entrance of some of its coffee shops. It would probably be easy to grab one, without paying, on the way out, and not be caught. Would that be acceptable? What about a bag of chips from a 7/11, or an item of clothing from a clothing store?
AC should fix the glitch in the website, but that doesn't make you any less guilty of stealing the service.
Oct 9, 2019, 1:53 pm
#5062
Join Date: Sep 2007
Programs: HH-S WS-G
Posts: 658
I haven't had cause to call the aeroplan call center recently. I gave it a try today in the middle of the afternoon. They won't even let you stay on hold they just dump your call saying that call volume is higher than normal. 
Oct 9, 2019, 2:33 pm
#5063
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Yup that's been a feature for quite some time. If it's too busy there's no call back or hold, you get a friendly message and just disconnects you.
Oct 10, 2019, 7:28 am
#5064
Join Date: Oct 2010
Posts: 33
Also having no luck logging in to the website and getting the same "call back later" message when I phone. Does anyone know what's going on??
Oct 10, 2019, 10:55 am
#5065
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Mr. Bovine was unable to proceed past 2FA last night. We need to upgrade some flights. I guess we'll be making phone calls...
Oct 10, 2019, 1:55 pm
#5066
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
The time has come to select my privileges and I cannot get the form to make the selection. Get only the list of privileges where the descriptions expand with more detail. No ballot form. I keep clicking the red menu bar and get either the same page or
Default error message(SYS-ERR-CODE: Access Token is not valid )
Safari private browsing no solution.
I tried to use another browser but my password is in my keychain and I can't find it.
Frustrating.
Edited. Reset password just to be able to use Chrome and Chrome incognito, but still no success.
Default error message(SYS-ERR-CODE: Access Token is not valid )
Safari private browsing no solution.
I tried to use another browser but my password is in my keychain and I can't find it.
Frustrating.
Edited. Reset password just to be able to use Chrome and Chrome incognito, but still no success.
Last edited by flyquiet; Oct 10, 2019 at 2:31 pm
Oct 10, 2019, 3:24 pm
#5067
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,903
Try to do it from the phone. As of now I still can't bypass 2FA from my desktop regardless of which browser I use, but I can login from my iPhone. Weird.
Oct 10, 2019, 4:44 pm
#5068
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
I had no problem upgrading. Going from the aircanada.com web page to the upgrade interface. OTOH I was unable to buy tickets on aircanada.com, with the new (?) two step Amex verification process. Which opened a couple of extra windows, one of which said something about error, the other going nowhere. Probably related to some trackers/spyware that I blacklist. Worked on my ipad, on which I am unable to lbock spyware.
Oct 10, 2019, 5:47 pm
#5069
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
The time has come to select my privileges and I cannot get the form to make the selection. Get only the list of privileges where the descriptions expand with more detail. No ballot form. I keep clicking the red menu bar and get either the same page or
Default error message(SYS-ERR-CODE: Access Token is not valid )
Safari private browsing no solution.
I tried to use another browser but my password is in my keychain and I can't find it.
Frustrating.
Edited. Reset password just to be able to use Chrome and Chrome incognito, but still no success.
Default error message(SYS-ERR-CODE: Access Token is not valid )
Safari private browsing no solution.
I tried to use another browser but my password is in my keychain and I can't find it.
Frustrating.
Edited. Reset password just to be able to use Chrome and Chrome incognito, but still no success.
Good luck. Maybe Twitter can help.
I had no problem upgrading. Going from the aircanada.com web page to the upgrade interface. OTOH I was unable to buy tickets on aircanada.com, with the new (?) two step Amex verification process. Which opened a couple of extra windows, one of which said something about error, the other going nowhere. Probably related to some trackers/spyware that I blacklist. Worked on my ipad, on which I am unable to lbock spyware.
Oct 10, 2019, 5:58 pm
#5070
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
ACAltitude referred me to Aeroplan but the latter finally responded and took my requests. Waiting to see the change in the profile. As soon as my last flight's AQM and AQD post, I qualify for E75K so didn't want to miss the E50K eUps.