aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Nov 1, 2019, 11:57 am
#5116
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
So uh, which is it?
Nov 1, 2019, 12:00 pm
#5117
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Your seats are confirmed, but we're not gonna tell you which ones until you check in?
Nov 1, 2019, 12:02 pm
#5118
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Your seats are confirmed, but you don't have seats.
Got it.
Got it.
Nov 1, 2019, 1:04 pm
#5119
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Since AC doesn't yet know the FIN they cannot consult the wiki to try to avoid giving you a deflating seat.
Last edited by YYC traveler; Nov 1, 2019 at 2:17 pm
Nov 3, 2019, 8:15 am
#5120
Join Date: Jul 2014
Posts: 84
Is the Aeroplan webiste down right now?
I can't log in. Can anyone else?
Nov 4, 2019, 8:20 am
#5122
Join Date: Jan 2015
Posts: 227
I tried to book an intra-Europe award on aeroplan.com, and was forced to call to finish ticketing. However, the wait time is ridiculous. I've been calling for the past hour plus. 90% of the time I get the automated message that my call can't be taken. 10% of the time I get the message from the male manager about the long wait time. I'm at the departure airport on airport wifi and my calls get dropped eventually. I've already missed the first award I tried to book so I booked a flight for later today, and need to call again. Is this only an issue for intra-Europe flights? And, has phone service plummeted in reliability only recently, or has it always been like this?
Edit: Ended up holding for 70 minutes.
Edit: Ended up holding for 70 minutes.
Last edited by princesakura; Nov 4, 2019 at 11:16 am
Nov 4, 2019, 4:15 pm
#5123
Join Date: Aug 2012
Posts: 423
I had an issue logging in on the website (internal server error) and in the app (member not found!!!) last week. I finally go thru to Aeroplan call center a couple days ago.
Supposedly someone was trying to get access or hack my account so they temporarily suspended it. Agent unsuspended it and asked me to change my pw, which I did.
So you may want to consider that situation that I experienced.
Supposedly someone was trying to get access or hack my account so they temporarily suspended it. Agent unsuspended it and asked me to change my pw, which I did.
So you may want to consider that situation that I experienced.
Nov 5, 2019, 9:38 am
#5124
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Is aeroplan.com down for anyone else? I'm getting a notice from what I can only assume is their cdn that they are having a DNS failure. 
Edit: annnnnd it's back
Edit: annnnnd it's back
Last edited by ecc; Nov 5, 2019 at 9:53 am
Nov 5, 2019, 10:30 am
#5125
Join Date: Aug 2018
Location: Montreal
Programs: Air Canada E50K, FB Gold
Posts: 48
It was down for a while as I was trying to book a flight yesterday but it worked fine on the app. Thought it was my work computer telling me to get off lol.
Nov 5, 2019, 7:40 pm
#5126
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,405
Nov 5, 2019, 8:03 pm
#5127
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Nov 5, 2019, 9:04 pm
#5128
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Nov 5, 2019, 9:49 pm
#5129
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,405
Nov 5, 2019, 9:57 pm
#5130
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877