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aircanada.com/aeroplan.com - Experiences/Complaints/Issues

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Old Oct 10, 2019, 6:01 pm
  #5071  
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Originally Posted by canadiancow


I'm signed in fine, but we can't get him signed in on the same laptop (different Chrome session). It's specifically failing after entering the 2FA OTP. It was giving some "profile error" message.
Don't the two sessions share cookies? Specifically the cdns.us1.gigya.com ones? I would try either with two different browsers or two different computers.
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Old Oct 10, 2019, 7:43 pm
  #5072  
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Originally Posted by Stranger
Don't the two sessions share cookies? Specifically the cdns.us1.gigya.com ones? I would try either with two different browsers or two different computers.

No they do not. It's not a cookie issue. He couldn't sign in anywhere. My point was more that a phone wouldn't work in general, because we can't separate two sessions on one device nearly as easily.

This was much easier when all I needed was his password
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Old Oct 11, 2019, 1:06 am
  #5073  
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Nice to see that the Aeroplan maintenance was short tonight, from midnight EDT to 2:15 EDT... Except it's now 3:04 EDT and it still hasn't come back up

Originally Posted by MasterGeek
Personally, I don't classify them as the same thing. And AC is in a more precarious moral position (all the CBC horror stories, challenging the bill of Air Passenger Rights) so I don't feel guilty at all.
Two wrongs don't make a right. Nor does a perceived slight inflicted by AC against some other passenger justify you stealing from them.
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Old Oct 11, 2019, 9:21 am
  #5074  
 
Join Date: Aug 2014
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Originally Posted by Adam Smith
Nice to see that the Aeroplan maintenance was short tonight, from midnight EDT to 2:15 EDT... Except it's now 3:04 EDT and it still hasn't come back up
I was actually able to book something on the app at around 00:30 last night. Huh.
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Old Oct 14, 2019, 4:49 pm
  #5075  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
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Are any of you seeing this at the eUpgrade site? Seems to be happening more and more to me lately.

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Old Oct 14, 2019, 4:53 pm
  #5076  
 
Join Date: Apr 2016
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Originally Posted by capedreamer
Are any of you seeing this at the eUpgrade site? Seems to be happening more and more to me lately.
Looks like you are using Netscape Navigator 2.0, or maybe Mosaic?
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Old Oct 14, 2019, 5:07 pm
  #5077  
 
Join Date: Jun 2010
Location: MEX
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Originally Posted by smallmj
Looks like you are using Netscape Navigator 2.0, or maybe Mosaic?
Sadly not. That’s what I see on Chrome and Safari. Normal and Incognito mode. PC, Mac, and iPhone.
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Old Oct 17, 2019, 4:17 am
  #5078  
 
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Posts: 743
Originally Posted by capedreamer
Are any of you seeing this at the eUpgrade site? Seems to be happening more and more to me lately.
Sadly, yes. Late last night and again now this morning. Same browsers as you, plus also tried Edge on Windows, ditto.
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Old Oct 17, 2019, 5:59 am
  #5079  
 
Join Date: Sep 2003
Location: Toronto, ON
Posts: 715
Originally Posted by montrealer
Sadly, yes. Late last night and again now this morning. Same browsers as you, plus also tried Edge on Windows, ditto.
Same issues for me. iPhone, iPad, MacBook, Safari, Chrome....

What a mess
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Old Oct 17, 2019, 7:25 am
  #5080  
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Originally Posted by DutchSE
Same issues for me.......What a mess
Always.

I don't know if anyone else did, but I contacted AC about this particular mess.


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Old Oct 17, 2019, 7:37 am
  #5081  
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Posts: 18,877
Meanwhile, from today's Altitude Report (October 2019)

(removed personal info and AQM, AQS). Love that AQD.








Ok. Well, maybe.
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Old Oct 17, 2019, 8:57 am
  #5082  
 
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Originally Posted by DutchSE
Same issues for me. iPhone, iPad, MacBook, Safari, Chrome....

What a mess
I just checked and have no such issues. So, once again, AC is consistently inconsistent.

One day maybe all of this will be integrated into a single site / app that works across all platforms for everyone.

And the Canucks will win the Cup.

One day.
capedreamer likes this.
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Old Oct 17, 2019, 3:55 pm
  #5083  
 
Join Date: May 2006
Location: YYZ
Programs: AC SE, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 417
Originally Posted by 24left
Always.

I don't know if anyone else did, but I contacted AC about this particular mess.


I've been getting this all day.
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Old Oct 17, 2019, 4:06 pm
  #5084  
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eUp is working for me, so I hope it's working for everyone else too.

If not, there are several other ways of doing it, such as calling in. Don't lose the R games because of this issue!
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Old Oct 17, 2019, 4:14 pm
  #5085  
 
Join Date: Aug 2013
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Originally Posted by Benner
I've been getting this all day.
Maybe they are going for the 90's retro look.
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