aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Sep 21, 2019, 5:16 am
#5011
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Sep 21, 2019, 5:18 am
#5012
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,604
3rd Party cookie blocking is the likely culprit. It works for me now after allowing specific cookies as described in Aeroplan and Website Update for September 10, 2019 See my post # 102 for specifics and credit to BenSenise for finding the solution.
Sep 21, 2019, 5:20 am
#5013
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Sep 21, 2019, 5:28 am
#5014
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,604
Sep 23, 2019, 10:12 am
#5015
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Here's a new Aeroplan wrinkle. At least for me, so I figured I would post it.
After searching and selecting my choice from the flights suggested and then hitting the "Book" button. I get this wonderful warning with some curious looking gibberish as well:
Since changing browsers / modes yields the same message AND I don't want other mixed class (shudder) flights, I'll just do the online version of HUCA and Try Again Later.
After searching and selecting my choice from the flights suggested and then hitting the "Book" button. I get this wonderful warning with some curious looking gibberish as well:
Since changing browsers / modes yields the same message AND I don't want other mixed class (shudder) flights, I'll just do the online version of HUCA and Try Again Later.
Sep 23, 2019, 10:54 am
#5016
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I had that issue when I was trying to get to AKL and SIN on one booking. My only guess was that it was caused by the furthest point by distance (SIN) not being the most expensive stop (AKL).
I had to call to get it done.
I had to call to get it done.
Sep 23, 2019, 11:05 am
#5017
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Yeah, my routing was a pretty simple (FCO-YUL-YVR) IKK one way, so we will see.
I'll report back once I get this resolved.
I'll report back once I get this resolved.
Sep 23, 2019, 6:57 pm
#5018
Join Date: Dec 2007
Posts: 6
air canada flight pass booking web site error
Hi,
I just purchased a Air Canada flight pass, when I tried to make a booking, I always encounter the following error
An error has occurred while processing your request. Please try again later.
You may require this code if reporting a problem
RC=413 component=Service Fault
I called AC hotline they just ask me to wait, they said the pass is not yet activated. (but they have already charged my credit card !) It has been 2 days still not working.
any idea how long I have to wait?
I just purchased a Air Canada flight pass, when I tried to make a booking, I always encounter the following error
An error has occurred while processing your request. Please try again later.
You may require this code if reporting a problem
RC=413 component=Service Fault
I called AC hotline they just ask me to wait, they said the pass is not yet activated. (but they have already charged my credit card !) It has been 2 days still not working.
any idea how long I have to wait?
Sep 23, 2019, 9:47 pm
#5019
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Is this some special kind of flight pass? I have never had a problem booking immediately after purchase on a regular flight pass--unlimited or credit type. I would escalate and get this fixed. Don't take no for an answer (or at least get a credible one).
Sep 24, 2019, 8:31 am
#5020
Join Date: Dec 2007
Posts: 6
it's international Hong Kong to Western American flight pass .
I may be their first customer outside of Canada buying this and they didn't know there is such software bug.
I may be their first customer outside of Canada buying this and they didn't know there is such software bug.
Sep 24, 2019, 8:47 am
#5021
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Hi,
I just purchased a Air Canada flight pass, when I tried to make a booking, I always encounter the following error
An error has occurred while processing your request. Please try again later.
You may require this code if reporting a problem
RC=413 component=Service Fault
I called AC hotline they just ask me to wait, they said the pass is not yet activated. (but they have already charged my credit card !) It has been 2 days still not working.
any idea how long I have to wait?
I just purchased a Air Canada flight pass, when I tried to make a booking, I always encounter the following error
An error has occurred while processing your request. Please try again later.
You may require this code if reporting a problem
RC=413 component=Service Fault
I called AC hotline they just ask me to wait, they said the pass is not yet activated. (but they have already charged my credit card !) It has been 2 days still not working.
any idea how long I have to wait?
Since I needed to make a flight pass booking, I retried the purchase again using a different browser and this time everything went smoothly, flight pass showed up on my AC account and I received the confirmation email.
Sep 24, 2019, 9:32 am
#5022
Join Date: Dec 2007
Posts: 6
i may have encountered a different issue, i received confirmatino email and my flight pass credits are there, just can't complete the booking...
Sep 24, 2019, 10:33 am
#5023
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Have you tried the Android/iOS app? I often get different behavior on mobile compared to web. It could work to your advantage.
Sep 24, 2019, 10:47 am
#5024
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Here's a new Aeroplan wrinkle. At least for me, so I figured I would post it.
After searching and selecting my choice from the flights suggested and then hitting the "Book" button. I get this wonderful warning with some curious looking gibberish as well:
Since changing browsers / modes yields the same message AND I don't want other mixed class (shudder) flights, I'll just do the online version of HUCA and Try Again Later.
After searching and selecting my choice from the flights suggested and then hitting the "Book" button. I get this wonderful warning with some curious looking gibberish as well:
Since changing browsers / modes yields the same message AND I don't want other mixed class (shudder) flights, I'll just do the online version of HUCA and Try Again Later.
The theory (which is mine) is that because I was originally booking these on the first full day of reward availability for these dates (355 days out) that, although the valid flights were shown properly, something on the back-end related to pricing the iten was not fully populated. Or something like that.
Beyond that, I don't know, but figured I would post the update just in case someone has a similar issue in the future.
Sep 24, 2019, 11:27 am
#5025
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Okay, I tried booking this today for the same flights and now it worked.
The theory (which is mine) is that because I was originally booking these on the first full day of reward availability for these dates (355 days out) that, although the valid flights were shown properly, something on the back-end related to pricing the iten was not fully populated. Or something like that.
Beyond that, I don't know, but figured I would post the update just in case someone has a similar issue in the future.
The theory (which is mine) is that because I was originally booking these on the first full day of reward availability for these dates (355 days out) that, although the valid flights were shown properly, something on the back-end related to pricing the iten was not fully populated. Or something like that.
Beyond that, I don't know, but figured I would post the update just in case someone has a similar issue in the future.
* works being a relative term