aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 28, 2019, 11:14 pm
#4861
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
There's a grammar outage too.
May 28, 2019, 11:57 pm
#4862
Join Date: May 2017
Location: YEG, SFO, VCA, JR JY-13
Programs: hahaha
Posts: 923
Why do I have -136 Aeroplan miles?
I had 300,163 miles and then made a Asia 1 redemption in J for 2 people (300K). The Aeroplan agent remarked that I had 163 miles left, yay.
Since at the moment I had no use for Aeroplan miles, I just ignored all their emails from the past two months. But I dug them up again because they list the mileage balance at the top.
After booking: 163 miles, but verbally confirmed since I didn't bother checking Aeroplan.com
April 22: 3 miles
April 29: 3 miles
April 30: "-,172 miles" [note the position of negative sign and comma]
Today: "-,136 miles"
The only transaction that happened between booking the tickets and today was a $36 recurring phone bill on an Aeroplan credit card I never use (besides for the cell plan). So that explains the jump from -172 to -136. Other than that, I didn't refund anything on that card...
I hope I don't owe Air Canada anything and they won't pull the tickets from underneath if I don't settle the miles debt. How would I even go about doing that besides spending $136 or flying? Jeez
I had 300,163 miles and then made a Asia 1 redemption in J for 2 people (300K). The Aeroplan agent remarked that I had 163 miles left, yay.
Since at the moment I had no use for Aeroplan miles, I just ignored all their emails from the past two months. But I dug them up again because they list the mileage balance at the top.
After booking: 163 miles, but verbally confirmed since I didn't bother checking Aeroplan.com
April 22: 3 miles
April 29: 3 miles
April 30: "-,172 miles" [note the position of negative sign and comma]
Today: "-,136 miles"
The only transaction that happened between booking the tickets and today was a $36 recurring phone bill on an Aeroplan credit card I never use (besides for the cell plan). So that explains the jump from -172 to -136. Other than that, I didn't refund anything on that card...
I hope I don't owe Air Canada anything and they won't pull the tickets from underneath if I don't settle the miles debt. How would I even go about doing that besides spending $136 or flying? Jeez
May 29, 2019, 1:38 am
#4863
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Looks like a systemwide outage. Groundstop in effect currently.
https://www.fly.faa.gov/adv/adv_othe...eDate=05/29/19
https://www.fly.faa.gov/adv/adv_othe...eDate=05/29/19
May 29, 2019, 3:47 am
#4864
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Able to check-in on aircanada.com now, but not able to receive mobile boarding pass. App still has the technical difficulties message.
May 29, 2019, 6:26 am
#4865
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Well YVR check-in is going to be fun today, I'm sure.
May 29, 2019, 6:39 am
#4866
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
Two bookings made yesterday (and that we could access to select seats) are showing 'error 2000'- you cancelled or flight already departed.... Should we wait and see another day in case this is all in the rinse water or look at rebooking? flights are not for this week but confirmed and check-able is better than 'error state'
May 29, 2019, 6:40 am
#4867
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Two bookings made yesterday (and that we could access to select seats) are showing 'error 2000'- you cancelled or flight already departed.... Should we wait and see another day in case this is all in the rinse water or look at rebooking? flights are not for this week but confirmed and check-able is better than 'error state'
May 29, 2019, 6:42 am
#4868
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
Update 1: found the e tickets via Saudia. So will sit back and let the technical issues smooth out before trying via AC. Love the thoughtful advice on this site!
Update 2: was able to get into Manage Booking, confirm seats, etc at approx 15:43 today- back to regular programming I guess.
Last edited by canolakid; May 29, 2019 at 1:44 pm Reason: updated
Jun 12, 2019, 7:34 pm
#4870
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Flight Status thingamabobby contr-app-tion currently down
Flight Status thingamabobby contr-app-tion currently down
As per the website landing page
Once this is fixed, AC Twitter can then thank us for AC IT's patience.
As per the website landing page
Once this is fixed, AC Twitter can then thank us for AC IT's patience.
Jun 12, 2019, 7:37 pm
#4871
Join Date: Jan 2002
Location: YYZ
Posts: 1,146
error message on AC
Anyone else getting a bad request error message when trying open AC site.
Its been happening to me all day
Its been happening to me all day
Jun 12, 2019, 7:39 pm
#4872
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jun 19, 2019, 11:52 am
#4873
Join Date: May 2013
Posts: 16
Anyone else getting a Internal server error logging on Altitude?
Also getting a We're not able to validate your Air Canada Altitude status at this time. when trying to book a flight, which is a real pain if you wanna pick premium seats..
Also getting a We're not able to validate your Air Canada Altitude status at this time. when trying to book a flight, which is a real pain if you wanna pick premium seats..
Jun 19, 2019, 12:26 pm
#4874
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I can log in just fine using Chrome.
Jun 19, 2019, 12:30 pm
#4875
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,694
Yes, happened earlier: AC Mobile+ and Aeroplan credentials refused by the iOS app. Seems to be fine now.