A couple of extra data points: Over the past week, it’s now been possible to add on-lap infants in a reservation at the point of booking online. Previously you were advised that you need to book the adult fare and then call to add the infant.

Problem is, the system puts the infant through in what is an adult fare in itself (even thought it registers it as an infant), so I’ve found it impossible to get an accurate quote. I called up and did the booking over the phone.

Another issue, probably a bit more severe, is that I’ve noticed that for some routes, the price of premium economy has jumped (in some cases doubled) literally overnight. What’s even more mysterious is that the business class option was then removed even for routes that do have it. I called up and was quoted the same inflated prices I saw online, but after pressing the agent to look into it more closely, he found the correct fares. He said that there’s something definitely going wrong with the system, which may or may not have something to do with the Black Friday 20% off promo code too.

Anyway, I hate phone bookings, but in this case, it had to be done…