Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 17, 2019, 8:39 am
#1981
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Flew CDG-YVR yesterday on a 788, seat would not stay inflated despite to two reboots/resets.
How much compensation does one receive? Curious if worth filing a claim.
The SD said they were replacing all the J seats as it was a common and ongoing issue. I asked about timeline and she said still looking for a manufacturer.
How much compensation does one receive? Curious if worth filing a claim.
The SD said they were replacing all the J seats as it was a common and ongoing issue. I asked about timeline and she said still looking for a manufacturer.
I'm not disputing at all that the SD told you that about needing to find a manufacturer but that just can't be correct. We have been hearing the story of seats getting approvals for a while now and before the MAX grounding were led to believe replacement was to commence this past spring.
Jul 17, 2019, 10:28 am
#1982
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Sorry to hear about your bad experience. Alas, as you can see from this thread, this is not unusual.
Checking the T's and C's for one of my recent stay-flat ecoupons, I see the following:
So you'll need to fins a way to use it on an AC flight or lose it. But you do have one year.
Checking the T's and C's for one of my recent stay-flat ecoupons, I see the following:
So you'll need to fins a way to use it on an AC flight or lose it. But you do have one year.
Jul 17, 2019, 10:29 am
#1983
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Everyone has their own thresholds, but I have never received enough compensation from AC for deflated seats that I was no longer unhappy. I would have happily traded each of my e-Coupons for a fully inflated seat on that flight.
You should at least read a few before you tell us 3-2-1 works "each and every time" and it's a software problem, not hardware. Reading even a tiny sliver of this thread would have clearly demonstrated that these statements were false. If a thread has almost 2,000 posts, there's a good chance that it's a serious and complex issue.
I understand the meaning of the word extremely well, and someone jumping in to a thread nearly 2,000 posts in with statements that are belied by the reams of information in here -
thinking you know better based on your handful of experiences despite dozens or hundreds of posts contradicting what you're saying - definitely qualifies. Or perhaps you're saying that it's not worth your time to read a few posts and understand the issue before you post something because your time is more valuable than everyone else's.
Not to mention your insinuation that people are "mak[ing] a scene" to get compensation forms.
My only attitude is that I want FT to be a place where useful information gets shared. You've been lucky with deflated seats. That's great for you. But to then state that 3-2-1 works every time and it's a software problem is utterly wrong and not helpful to anyone.
You should at least read a few before you tell us 3-2-1 works "each and every time" and it's a software problem, not hardware. Reading even a tiny sliver of this thread would have clearly demonstrated that these statements were false. If a thread has almost 2,000 posts, there's a good chance that it's a serious and complex issue.
I don't think you understand the meaning of the word "condescending".
thinking you know better based on your handful of experiences despite dozens or hundreds of posts contradicting what you're saying - definitely qualifies. Or perhaps you're saying that it's not worth your time to read a few posts and understand the issue before you post something because your time is more valuable than everyone else's.
Not to mention your insinuation that people are "mak[ing] a scene" to get compensation forms.
As for your wasted time, can't say it moves me much given your sorry attitude.
Last edited by Adam Smith; Jul 17, 2019 at 10:37 am
Jul 17, 2019, 10:41 am
#1984
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I guess my point was better to keep the wife happy. But AC needs to be made more unhappy. And the only way I see that happening it to empty their J cabin but I completely understand why some people are okay to keep booking AC J (for multiple reasons).
Plus while we have 2k posts and maybe 200 people unhappy here (am guess I have no idea how many unique users are in this thread or may have read it), FT still represents a small proportion of AC's overall customer base.
Jul 17, 2019, 11:07 am
#1985
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Oh I quite agree. With the exception of certain peoples cheap flights most of the time the EN->P cost far outweighs their compensation which is just one of the reasons that I think this entire thing is ludicrous. And one of the reasons I've not flown AC J recently.
I guess my point was better to keep the wife happy. But AC needs to be made more unhappy.
I guess my point was better to keep the wife happy. But AC needs to be made more unhappy.
And the only way I see that happening it to empty their J cabin but I completely understand why some people are okay to keep booking AC J (for multiple reasons).
Plus while we have 2k posts and maybe 200 people unhappy here (am guess I have no idea how many unique users are in this thread or may have read it), FT still represents a small proportion of AC's overall customer base.
Jul 17, 2019, 11:12 am
#1986
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
After a couple of years of avoiding deflated seats I'm getting them all in a row.
AC123 last night, 5A. Seat-back partially deflated before take off. I asked an FA who said it was normal. I reset it using 3-2-1 twice (no luck). The SD then did a hard reset under the seat which brought it back for an hour. Then an additional reset at the front of the plane, which worked for another short while.
Service was great otherwise.
AC123 last night, 5A. Seat-back partially deflated before take off. I asked an FA who said it was normal. I reset it using 3-2-1 twice (no luck). The SD then did a hard reset under the seat which brought it back for an hour. Then an additional reset at the front of the plane, which worked for another short while.
Service was great otherwise.
Jul 17, 2019, 11:16 am
#1987
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
AC123 last night, 5A. Seat-back partially deflated before take off. I asked an FA who said it was normal. I reset it using 3-2-1 twice (no luck). The SD then did a hard reset under the seat which brought it back for an hour. Then an additional reset at the front of the plane, which worked for another short while.
Jul 17, 2019, 11:32 am
#1988
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
I did not. After the second reset failure the SD said he would get me one (proactively) but it didn't come. He was very helpful, but I think it just got overlooked in the business of closing out the flight. I wrote in this morning about the seat.
Jul 17, 2019, 11:40 am
#1989
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I'm selfish, but n order of descending priority, all I really want is:
1. A working seat
2. Clear and updated information from AC acknowledging the problem and where they are in the process of fixing it
3. Frontline staff who are aware of the issue and act consistently
The fact that I even need to know about the various 'fixes', what to demand from cabin crew and perform a pre- flight seat test whenever I board an AC 777/787 is beyond tedious.
Alas, AC can't even deliver on one of my top three items above. And so far that has cost them about $25K of my travel spend YTD.
Jul 17, 2019, 12:46 pm
#1990
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
For those with multiple eCoupons, how are you using them up? I asked AC about combining them (I have 5 worth $3300 in total right now), and they said they'd be happy to do so... Up to $1000 per eCoupon. That's better than nothing, but still not terribly helpful in using up $3300 worth, especially as I'm trying not to book many AC revenue tickets until this is resolved.
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Jul 17, 2019, 12:52 pm
#1991
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Is it possible to use two eCoupons to book a lower price ticket (i.e. Y or PY) and then call in to up-fare, and use an additional eCoupon for that (separate transaction)?
Jul 17, 2019, 12:54 pm
#1992
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
For those with multiple eCoupons, how are you using them up? I asked AC about combining them (I have 5 worth $3300 in total right now), and they said they'd be happy to do so... Up to $1000 per eCoupon. That's better than nothing, but still not terribly helpful in using up $3300 worth, especially as I'm trying not to book many AC revenue tickets until this is resolved.
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
I had also spoken to a couple of different agents at AC re combining them in addition to asking the question of the people who send the eCoupon emails. I was told 2 can be used if the amount pays for the full cost of the ticket and you don't get change back. If the ticket costs even slightly more than the value of 2 coupons, you can not pay the tiny balance with a credit card.
As @SparseFlyer explained in the other thread, given that there are only 2 fields of payment on a new ticket, that leaves some math to find a way to use the coupons without spending more.
Jul 17, 2019, 12:58 pm
#1993
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
@Adam Smith
I had also spoken to a couple of different agents at AC re combining them in addition to asking the question of the people who send the eCoupon emails. I was told 2 can be used if the amount pays for the full cost of the ticket and you don't get change back. If the ticket costs even slightly more than the value of 2 coupons, you can not pay the tiny balance with a credit card.
As @SparseFlyer explained in the other thread, given that there are only 2 fields of payment on a new ticket, that leaves some math to find a way to use the coupons without spending more.
I had also spoken to a couple of different agents at AC re combining them in addition to asking the question of the people who send the eCoupon emails. I was told 2 can be used if the amount pays for the full cost of the ticket and you don't get change back. If the ticket costs even slightly more than the value of 2 coupons, you can not pay the tiny balance with a credit card.
As @SparseFlyer explained in the other thread, given that there are only 2 fields of payment on a new ticket, that leaves some math to find a way to use the coupons without spending more.
Has anyone asked about paying via credit card, then writing in to use an eCoupon or multiple eCoupons for a refund?
Jul 17, 2019, 1:03 pm
#1994
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Perhaps a few people should call in again and then post answers here and see if there is any consensus or common reply.
Jul 17, 2019, 1:04 pm
#1995
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
For those with multiple eCoupons, how are you using them up? I asked AC about combining them (I have 5 worth $3300 in total right now), and they said they'd be happy to do so... Up to $1000 per eCoupon. That's better than nothing, but still not terribly helpful in using up $3300 worth, especially as I'm trying not to book many AC revenue tickets until this is resolved.
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
UGH.
I'm lucky in that I made 4 bookings recently, so I just threw one at each of them, but I'm still sitting on 1000+300+300.