Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 26, 2019, 1:01 pm
#2026
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
Jul 26, 2019, 1:03 pm
#2027
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,440
I tend to agree with Simon. Even when working properly the seat is not as comfortable as a traditional lie flat with a actual seat cushion. The air mattress always felt like a cheap air mattress. Adjustable firmness is not worth the obvious trade offs.
Jul 26, 2019, 1:16 pm
#2029
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
Yup. I've been vocal that I much prefer the old pods (and I've been back in J on 767s and A330s this year a couple of times for recent comparisons) for sleeping in. The fact that you're not going to wake up in a deflated seat with a sore bum is a side benefit ;-) The new pods are better for the TV and the space beside you to spread your stuff out.
Jul 26, 2019, 1:21 pm
#2030
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
As discussed in various places in this thread, I recall reading in one of the aviation industry publications, many airlines want their premium cabins to be "exclusive" in terms of hard and soft products. As such, they have custom-made seats for J and F and sometimes even PE. We all know of the seats SQ has on their 359s for eg. or BR's new ones on the B789s, NH J on their 789s, UA Polaris on their 777s for eg. and CX J, all of which I've flown among many others. Also, I noted and posted photos, AA has the identical cabin ac AC on their B789s, but chose a perfect seat the lies completely flat and does not inflate, so it does not deflate.
It has been said that AC and Boeing designed this seat. Who knows and really, who cares. AC put this nonsense on their aircraft, and has failed to repair or replace them.
It has been said that AC and Boeing designed this seat. Who knows and really, who cares. AC put this nonsense on their aircraft, and has failed to repair or replace them.
Jul 26, 2019, 1:26 pm
#2031
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
When working properly, I prefer the AC seat over the SQ or CX J seats as I feel that the cushion/foam on those seats have been compressed due to years of use.
Jul 26, 2019, 2:16 pm
#2033
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
Jul 27, 2019, 10:08 am
#2034
Join Date: Dec 2011
Posts: 151
Both ways on a recent TATL flight the seat was deflated when I sat down. I or FA reset both times and it was fine for the rest of the flight, but I wonder how many people simply suffer through thinking it is the way the seat is supposed to be!
Jul 27, 2019, 2:35 pm
#2036
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Jul 27, 2019, 4:57 pm
#2037
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
But does the acknowledgement that you speak of (and where did you see/hear it?) preclude the validity of a class action? I'm not a lawyer but I wouldn't be surprised if one with experience in this field isn't sussing this out by now. Has anyone seen ANY estimation from AC as to when this debacle will be fully dealt with?
Jul 27, 2019, 8:22 pm
#2038
Join Date: May 2019
Posts: 302
But does the acknowledgement that you speak of (and where did you see/hear it?) preclude the validity of a class action? I'm not a lawyer but I wouldn't be surprised if one with experience in this field isn't sussing this out by now. Has anyone seen ANY estimation from AC as to when this debacle will be fully dealt with?
Jul 28, 2019, 2:33 am
#2039
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
I also had a deflated seat on this short route. Was not offered compensation form, but I wrote in after and was offered a $100 eCoupon.
Jul 28, 2019, 3:23 pm
#2040
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
And therein lies a the airline's weakness: It is not consistent in its response. When I first had the issue, the FA denied there was a problem and I flew to Hong Kong on a deflated seat and had back pain for a week. After reading of the incidents on FT I realized what had happened and the next time it occurred, I was prepared to deal with the issue. I was eventually given $1000 compensation after chasing AC for a couple months. A few flights ago, I had a malfunctioning seat that forced me to change seats. The first alternative seat was also deflated. The next one was also broken and could not change positions. The only other seat available was closest to the lavatory at the rear of the cabin , a location I despise since I am a light sleeper and sensitive to the noise and light specific to the seat (A seat that most people avoid.) I won't purchase a seat in this location, yet I was obliged to sit there for my 12 hour flight. I did not request compensation as I knew that the airline would say I had a seat. AC is abusing its customers because it does not have a responsible approach to responding when the issue arises. One has the impression that it is discriminatory policy, favouring passengers who have top tier status and who are vocal.