Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Aug 6, 2019, 11:26 am
#2071
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
From your experiences: what is the best way to avoid a deflated seat? Is it looking at the database in the Wiki and picking a seat number that isn't currently listed there yet?
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
Aug 6, 2019, 12:00 pm
#2072
Join Date: May 2012
Posts: 492
My last bullet point was somewhat tongue-in-cheek
Aug 11, 2019, 7:20 am
#2074
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Does anyone else have the same ritual of sitting in the MLL trying to find your gate/aircraft and cross checking the fin number with the wiki here?
My fin/seat aren’t listed today, so that’s good.
My fin/seat aren’t listed today, so that’s good.
Aug 11, 2019, 3:53 pm
#2075
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,732
If worst case happens and deflated and can’t move then a) ask for an extra blanket or two and put under mattress topper for back rest. B) ask for two extra pillows and put under mattress topper for squab. C) sleep on back not on side d) vow never to fly AC again and then do it anyway.
Sleeping was impossible, sitting upright on the folded mattress was bearable. Service director said literally „that‘s what the mattress is for“!
d) will not likely book AC again until they get their act together. Glad the return is on LH.
C-FRTW
Last edited by worldclubber; Aug 12, 2019 at 5:56 am
Aug 11, 2019, 6:19 pm
#2076
Join Date: May 2012
Posts: 492
One of the seats deflated when moved to sleeping position. One reset in the back of the seat by FA and one on the panel next to the seat by service director, both without lasting success. Cabin full, nowhere to move.
Sleeping was impossible, sitting uprights on the folded mattress was bearable. Service director said literally „that‘s what the mattress is for“!
d) will not likely book AC again until they get their act together. Glad the return is on LH.
C-FRTW
Aug 11, 2019, 8:17 pm
#2077
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,732
Aug 12, 2019, 3:09 pm
#2078
Join Date: Sep 2018
Location: LAX
Programs: AC SE, UA S, Bonvoy Titanium
Posts: 272
$1000 credit as part of a larger complaint regarding down gage, confirmed upgrade being removed and re-added, and a 3 hour delay (for the 2nd time in 3 weeks) on 793 (YYZ-LAX). When I identified the deflated seat, the crew was rude about it, failed reset, and I was ultimately moved to another seat. No card was offered because the situation was resolved but in AC's written response to the broad complaint only the seat issue was referenced for the $1000 credit.
It was a TATL fare in PE/PR for reference.
It was a TATL fare in PE/PR for reference.
Aug 13, 2019, 4:03 pm
#2080
Join Date: Jan 2015
Location: YYZ / YKF
Programs: AC S100K 2MM, SPG Lifetime Platinum, Hilton Diamond
Posts: 10
$1000 credit for YYZ to FRA on AC876, submitted over the web as no white form was able to be found.
Prior to the flight I downloaded the photo of the form, but the SD was seemingly unaware of it. She actually
tried to give me the small card for use with the entertainment system!
I had a pretty good sleep but when I woke up the back was completely flat and I ached all over. SD offered to
move me but the breakfast service was just starting and we were just over an hour out. I let her reset the chair
and she did promise to log the incident. AC web folks were quick, somewhere around 24 hours for response.
It was a Z fare so I'm content with the $1000.
Prior to the flight I downloaded the photo of the form, but the SD was seemingly unaware of it. She actually
tried to give me the small card for use with the entertainment system!
I had a pretty good sleep but when I woke up the back was completely flat and I ached all over. SD offered to
move me but the breakfast service was just starting and we were just over an hour out. I let her reset the chair
and she did promise to log the incident. AC web folks were quick, somewhere around 24 hours for response.
It was a Z fare so I'm content with the $1000.
Aug 13, 2019, 6:58 pm
#2082
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Aug 14, 2019, 5:46 am
#2084
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,923
My personal experience is that the likelihood of a deflated seat is greater on the 777 series compared to the recent 787 series. Of my 3 events, all were 777.
I looked at the wiki, and while fins and series info is listed,I did not look up model of aircraft, so I can not offer more than a general opinion. Perhaps the newer aircraft had the defect remedied at the time of seat installation. I just had 2 TPACs on 788 and did not see any issues on those flights.
I looked at the wiki, and while fins and series info is listed,I did not look up model of aircraft, so I can not offer more than a general opinion. Perhaps the newer aircraft had the defect remedied at the time of seat installation. I just had 2 TPACs on 788 and did not see any issues on those flights.
Aug 14, 2019, 9:48 am
#2085
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
The 788 are the oldest, not the newest. They came delivered with the executive pods while the 777s we're still flying around with the classics.