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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
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Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example
Mattress pads purchased and listed in this thread
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Old Nov 19, 17, 5:04 pm
  #1  
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Deflategate; new executive pods deflating in-flight

The new executive pods are the worst thing to ever happen to Air Canada’s international business class.

I suspect the problem is more widespread than I initially thought, and I’ll explain this in a minute.

On November 4, I flew YYZ-MUC on a 77W. I sat in seat 7A. After landing, I got back on the plane and flew MUC-YYZ, in the same seat.

It wasn’t until an hour or so into the return flight that I started to realize I had a huge pain in my butt. The seat was completely deflated. I notified the service director, and he said there was nothing he could do - it required maintenance (I think this was incorrect). He offered me 11A, which I gladly accepted. However, it was also completely deflated! I remained in 7A, sitting on a pillow.

I wrote in about this, and was offered either 20k miles, or a $500 credit.

What a pain in the butt. Literally.

Anyway, fast forward to November 18, when I flew YYZ-MUC. Another 77W, but a different one. I was in 7K. The flight was great.

2 hours in Munich, and I got back on the plane, and approached 7A. The seat was completely deflated. I notified a flight attendant, and they reset the seat (there actually is a way to do this without getting maintenance involved). It re-inflated. The concierge and service director both said that there was an employee in business class, and they could switch us. However, the seat was feeling great, so I declined.

Before we got to cruising altitude, it had completely deflated again. I ended up moving to 8G, and that employee took my 7A. It was great! My butt was cushioned.

Fast forward an hour or two, and 8G had completely deflated. They reset the seat, and it was good for a while.

After dinner, I lay down for a nap. I woke up with - you guessed it - a huge pain in my butt. The seat had deflated again.

They reset it, and it was good until landing.

If we rewind to the first incident, you’ll note that I likely didn’t realize my seat was deflated on the outbound (I'm assuming it was deflated). I’ve found it’s not really something you notice unless you understand how the seat works. You’ll think “wow this is uncomfortable”, but not realize what the problem is.

So how widespread is it? On two aircraft, I’ve found 4 seats with a problem. And I’ve sat in 5 seats. My anecdotes are not sufficient data to draw conclusions, but the crew did say they’ve been noticing more problems lately, and I suspect that the incidents that are reported are a tiny fraction of the total number of deflated seats.

I’m going to write in again, and maybe get another $500 credit, but holy crap Air Canada. This is literally your pride and joy. And it sucks. Fix it. Even if there were a foam pad below the inflatable cushion, it would ensure that no one is ever sitting on a slab of metal.
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Old Nov 19, 17, 5:09 pm
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How deflated is it? Like you can feel no cushion what so ever or?
I remember on half of my J pods flights the seat would randomly inflate and deflate at times, it didnt create too much of a discomfort for me though and frankly I just put up with it given I want to catch at least three hour of sleep
Next time I should probably write this in for some points lawl
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Old Nov 19, 17, 5:11 pm
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I feel the seat with my hand before I even sit in it. Last flights I took the first leg (YYZ to YVR) it was completely deflated and felt like sitting on a metal chair. Called FA over who kind of gave me the roll eyes when I said seat was deflated. Felt the seat across the aisle and cushion was nice and thick...had a visible bounce to it really. My seat..no bounce at all.

Ended up sitting in another seat, but if the flight is full in J, then what?
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Old Nov 19, 17, 5:12 pm
  #4  
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Originally Posted by Jumper Jack View Post
How deflated is it? Like you can feel no cushion what so ever or?
I remember on half of my J pods flights the seat would randomly inflate and deflate at times, it didnt create too much of a discomfort for me though. Next time I should probably write this in for some points lawl
Imagine a wooden park bench.

Lay a t-shirt on top of it.

Sit on it.

That's what it feels like.

When the seat deflates, you can knock on it and make a sound. That is not possible if it is even partially inflated.

It's like you're literally knocking on wood.
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Old Nov 19, 17, 5:13 pm
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Originally Posted by mapleg View Post

Ended up sitting in another seat, but if the flight is full in J, then what?
Ugh, imagine this.. but on a TPAC
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Old Nov 19, 17, 5:14 pm
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Originally Posted by canadiancow View Post
Imagine a wooden park bench.

Lay a t-shirt on top of it.

Sit on it.

That's what it feels like.

When the seat deflates, you can knock on it and make a sound. That is not possible if it is even partially inflated.

It's like you're literally knocking on wood.
Geez that sucks, it was not that bad for me, I can feel it going down, like my entire body is slightly sinking, but don't recall it actually ever hit the bottom.
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Old Nov 19, 17, 5:15 pm
  #7  
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Originally Posted by mapleg View Post
I feel the seat with my hand before I even sit in it. Last flights I took the first leg (YYZ to YVR) it was completely deflated and felt like sitting on a metal chair. Called FA over who kind of gave me the roll eyes when I said seat was deflated. Felt the seat across the aisle and cushion was nice and thick...had a visible bounce to it really. My seat..no bounce at all.

Ended up sitting in another seat, but if the flight is full in J, then what?
At this point, I get them to bring a GA on board to downgrade someone else.

I say this as a Super Elite in revenue J though. It would be tougher in other circumstances.

​​​​​​Heck I'd take a PY seat over a deflated J seat.
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Old Nov 19, 17, 5:19 pm
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Originally Posted by Jumper Jack View Post
Ugh, imagine this.. but on a TPAC
YYZ-ICN though I didn't realize it until 2/3 into the flight and J was full so no switching. I liken it to sitting on a carpeted floor.
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Old Nov 19, 17, 5:21 pm
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Originally Posted by YVRtoYYZ View Post
YYZ-ICN though I didn't realize it until 2/3 into the flight and J was full so no switching. I liken it to sitting on a carpeted floor.
Do you remember the date and seat number?
Maybe we could compile a list of Fins and seats that are problematic..
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Old Nov 19, 17, 5:21 pm
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Originally Posted by YVRtoYYZ View Post
YYZ-ICN though I didn't realize it until 2/3 into the flight and J was full so no switching. I liken it to sitting on a carpeted floor.
It's so hard to describe it to someone who hasn't experienced it.

The (amazing) FA on my flight today said she'd never sat in a new J seat!

I told her to sit in mine. This was when it was inflated.

The next time I have a deflated seat, I'm going to ask them to have every FA sit on it so they can understand the issue better.
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Old Nov 19, 17, 5:22 pm
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Originally Posted by YVRtoYYZ View Post
YYZ-ICN though I didn't realize it until 2/3 into the flight and J was full so no switching. I liken it to sitting on a carpeted floor.
I had one deflate on me middle of night on a HND-YYZ flight. Luckily they came out with a flashlight and got it inflated.

Last edited by mapleg; Nov 19, 17 at 5:54 pm
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Old Nov 19, 17, 5:22 pm
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Originally Posted by canadiancow View Post
The new executive pods are the worst thing to ever happen to Air Canada’s international business class.

I suspect the problem is more widespread than I initially thought, and I’ll explain this in a minute.

On November 4, I flew YYZ-MUC on a 77W. I sat in seat 7A. After landing, I got back on the plane and flew MUC-YYZ, in the same seat.

It wasn’t until an hour or so into the return flight that I started to realize I had a huge pain in my butt. The seat was completely deflated. I notified the service director, and he said there was nothing he could do - it required maintenance (I think this was incorrect). He offered me 11A, which I gladly accepted. However, it was also completely deflated! I remained in 7A, sitting on a pillow.

I wrote in about this, and was offered either 20k miles, or a $500 credit.

What a pain in the butt. Literally.

Anyway, fast forward to November 18, when I flew YYZ-MUC. Another 77W, but a different one. I was in 7K. The flight was great.

2 hours in Munich, and I got back on the plane, and approached 7A. The seat was completely deflated. I notified a flight attendant, and they reset the seat (there actually is a way to do this without getting maintenance involved). It re-inflated. The concierge and service director both said that there was an employee in business class, and they could switch us. However, the seat was feeling great, so I declined.

Before we got to cruising altitude, it had completely deflated again. I ended up moving to 8G, and that employee took my 7A. It was great! My butt was cushioned.

Fast forward an hour or two, and 8G had completely deflated. They reset the seat, and it was good for a while.

After dinner, I lay down for a nap. I woke up with - you guessed it - a huge pain in my butt. The seat had deflated again.

They reset it, and it was good until landing.

If we rewind to the first incident, you’ll note that I likely didn’t realize my seat was deflated on the outbound (I'm assuming it was deflated). I’ve found it’s not really something you notice unless you understand how the seat works. You’ll think “wow this is uncomfortable”, but not realize what the problem is.

So how widespread is it? On two aircraft, I’ve found 4 seats with a problem. And I’ve sat in 5 seats. My anecdotes are not sufficient data to draw conclusions, but the crew did say they’ve been noticing more problems lately, and I suspect that the incidents that are reported are a tiny fraction of the total number of deflated seats.

I’m going to write in again, and maybe get another $500 credit, but holy crap Air Canada. This is literally your pride and joy. And it sucks. Fix it. Even if there were a foam pad below the inflatable cushion, it would ensure that no one is ever sitting on a slab of metal.
Perhaps I should've written in more now that I see the type of comp you're getting. I've been subject to several deflated seats ever since the DreamCabins became abundant... I've lost count but I estimate approximately 50 to 60 times this has happened. Most of the time, however, I have been able to rectify the issue with the secret code trick. I actually do a reset on everything in order and usually it works. It took some experimentation but I think I have found a way that works 90% of the time.

When I used to bring it to the attention of the crew, only a few times they have actually tried something manual to fix it but it never worked. The remaining times where I've alerted crew, I am usually met with massive shrugs. Never ask a red-scarf to help - ask the red-scarves for the SD to assist (or ask the SD directly). Almost always the SDs will at least seem to care but probably won't be successful in fixing the seat.

Until now, my high success rate is based on DIY.

To the RCHHMP here, my apologies as the deflated seats are also my fault. Clearly they aren't AC's fault. 110% my fault.
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Old Nov 19, 17, 5:23 pm
  #13  
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Originally Posted by Jumper Jack View Post
Do you remember the date and seat number?
Maybe we could compile a list of Fins and seats that are problematic..
I guarantee that the seats I sat in were fixed. They were all written in the log so that maintenance would be aware.
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Old Nov 19, 17, 5:23 pm
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Originally Posted by Jumper Jack View Post
Geez that sucks, it was not that bad for me, I can feel it going down, like my entire body is slightly sinking, but don't recall it actually ever hit the bottom.
It didn't completely deflate in that case. You'd know.
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Old Nov 19, 17, 5:23 pm
  #15  
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Originally Posted by canadiancow View Post
It's so hard to describe it to someone who hasn't experienced it.
I agree.

Is it so hard to describe so hard?
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