Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 17, 2019, 1:10 pm
#1996
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Wording in one of the eCoupon emails I received:
QUOTE:
Keep in mind that when using the vouchers to pay for your flight, you can use:
- One (1) Air Canada eCoupon plus another form of payment if the eCoupon’s value is less than your grand total; or
- Up to two (2) Air Canada eCoupons if the combined value covers the grand total of your purchase.
QUOTE:
Keep in mind that when using the vouchers to pay for your flight, you can use:
- One (1) Air Canada eCoupon plus another form of payment if the eCoupon’s value is less than your grand total; or
- Up to two (2) Air Canada eCoupons if the combined value covers the grand total of your purchase.
Jul 17, 2019, 1:22 pm
#1998
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
It wasn't meant to answer Adam's question and you knew that.
Some of what I previously posted did and some questions that were asked here.
Others here can call AC, ask the questions again, post here in AC FT and see if there is something new or what we have already been told is correct.
Some of what I previously posted did and some questions that were asked here.
Others here can call AC, ask the questions again, post here in AC FT and see if there is something new or what we have already been told is correct.
Jul 17, 2019, 1:36 pm
#1999
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Excerpt from the e-mail I got from AC customer service, in response to my comment that it was frustrating to try to use 5 separate coupons for $3,300 total and asking them to combine them in to one:
The maximum amount we can issue on an eCoupon is $1000.00 CAD so at best we would only be able to provide 3 vouchers for $1000.00 CAD each, (I'm assuming some of your eCoupons are coming up to their 1 year validity period as well). If this is suitable please provide me with all of your eCoupon numbers along with their 4 pin security codes.
Jul 17, 2019, 2:20 pm
#2000
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
But I'll certainly keep this in mind when it's time to buy a ticket over $600.
I think this wiki needs to be simplified to include things like this.
Jul 17, 2019, 2:26 pm
#2001
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
For those with multiple eCoupons, how are you using them up? I asked AC about combining them (I have 5 worth $3300 in total right now), and they said they'd be happy to do so... Up to $1000 per eCoupon. That's better than nothing, but still not terribly helpful in using up $3300 worth, especially as I'm trying not to book many AC revenue tickets until this is resolved.
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Of course, if one could use more than two eCoupons towards a transaction, none of this would be an issue, but...
Just received an email from CX promoting YVR-HKG in J for the dates I need on my next HKG trip for $3852 - very tempting considering there will be no seat deflation issues.
Jul 17, 2019, 3:15 pm
#2002
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
Originally Posted by Argonaut1000
Just received an email from CX promoting YVR-HKG in J for the dates I need on my next HKG trip for $3852 - very tempting considering there will be no seat deflation issues.
I refuse to pay circa $15,000 for the chance of a deflated seat on such a long trip....
Last edited by tcook052; Jul 18, 2019 at 12:56 pm Reason: fix quote
Jul 17, 2019, 5:46 pm
#2003
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Just received an email from CX promoting YVR-HKG in J for the dates I need on my next HKG trip for $3852 - very tempting considering there will be no seat deflation issues.
Jul 18, 2019, 11:20 am
#2004
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
What email are folks contacting for issues with deflated seats? I'm an SE and tried [email protected], but I read elsewhere on this forum that that redirects to Aeroplan.
And any idea on when I can expect a response to an email?
And any idea on when I can expect a response to an email?
Jul 18, 2019, 11:22 am
#2005
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
We're not emailing directly, we're filling out the standard customer relations form: https://accc-prod.microsoftcrmportal...da-contact-us/
It never occurred to me how much that looks like a phishing link.
You can also just go to https://www.aircanada.com/us/en/aco/...r-support.html and then click "Send us an email" if you don't trust me
It never occurred to me how much that looks like a phishing link.
You can also just go to https://www.aircanada.com/us/en/aco/...r-support.html and then click "Send us an email" if you don't trust me
Jul 18, 2019, 11:24 am
#2006
Join Date: Jul 2006
Location: YYZ/LHR/SFO/SIN
Programs: AC SE100K
Posts: 282
We're not emailing directly, we're filling out the standard customer relations form: https://accc-prod.microsoftcrmportal...da-contact-us/
It never occurred to me how much that looks like a phishing link.
You can also just go to https://www.aircanada.com/us/en/aco/...r-support.html and then click "Send us an email" if you don't trust me
It never occurred to me how much that looks like a phishing link.
You can also just go to https://www.aircanada.com/us/en/aco/...r-support.html and then click "Send us an email" if you don't trust me
Jul 18, 2019, 11:32 am
#2007
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Jul 18, 2019, 1:09 pm
#2008
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
We're not emailing directly, we're filling out the standard customer relations form: https://accc-prod.microsoftcrmportal...da-contact-us/
It never occurred to me how much that looks like a phishing link.
It never occurred to me how much that looks like a phishing link.