Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 7, 2019, 3:29 am
#1951
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I have witnessed this for a fully paid J, never for an upgrade. About 9 months ago. Pax next to me, paid J. This was prior to the quick bladder replacement days. Seat was not inflating and there was no empty or non-revenue passengers to move around. Captain or first officer wanted the power cut to the seat(shut off) if they couldn't repair it. The passenger was offered a seat in PY or rebooked for the next day. She took a seat in PY, someone in PY was moved to Y, and someone in Y was removed from the flight. This all happened pretty quickly.
Last edited by mamau; Jul 7, 2019 at 3:31 am Reason: clarification
Jul 7, 2019, 3:37 am
#1952
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
I have witnessed this for a fully paid J, never for an upgrade. About 9 months ago. Pax next to me, paid J. This was prior to the quick bladder replacement days. Seat was not inflating and there was no empty or non-revenue passengers to move around. Captain or first officer wanted the power cut to the seat(shut off) if they couldn't repair it. The passenger was offered a seat in PY or rebooked for the next day. She took a seat in PY, someone in PY was moved to Y, and someone in Y was removed from the flight. This all happened pretty quickly.
But I meant have any eUps been downgraded for a deflated JCDZP.
Jul 7, 2019, 7:03 am
#1953
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 913
They put me in PE as the J cabin was full and I was the only non-J paid pax.
Jul 7, 2019, 7:34 am
#1955
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
A pile of uniformed crew coming into J. Maybe I should insist one of them sit on this #<*> ¥+ park bench. This might actually be the one that breaks me. I’ve had enough. I think this is my 6th in 10 weeks.
Jul 7, 2019, 8:02 am
#1956
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I got my new bladder by pleading with the maintenance guy. SD couldn’t find the toggle so called them for a reset. Once he was here I just asked him if he had a bladder in his van. He did. All good now.
Jul 7, 2019, 8:07 am
#1957
Join Date: May 2012
Posts: 492
its happened to me once.
Jul 7, 2019, 10:18 am
#1958
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Update on my June 28th experience: the bladder replacement solved my wife's issue, and shockingly the under-seat reset kept my seat inflated the entire way to CPH. First time I've seen that last more than an hour or two. Hopefully they've fixed it by now, but I suspect that the seat has only continued to get worse over the past few days. I'm curious whether anyone else on here has had that particular seat since then (3A on C-FIVQ).
Darned good thing too, since I forgot to pack our inflatable mattresses
Thankfully tomorrow only on 333s, which have their own drawbacks, but at least no seat deflation.
Darned good thing too, since I forgot to pack our inflatable mattresses
Thankfully tomorrow only on 333s, which have their own drawbacks, but at least no seat deflation.
Jul 8, 2019, 5:45 am
#1959
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jul 8, 2019, 11:02 am
#1960
Join Date: Aug 2011
Location: Boston MA
Programs: UA 1K/1.5 million miler, SU Gold, JL Sapphire
Posts: 529
Whenever I complained about a deflated seat, which happened every single time I flew Air Canada to Asia except ONCE, there was no offer of compensation. Maybe I did not make a scene. Whatever...
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
Jul 8, 2019, 11:06 am
#1961
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Whenever I complained about a deflated seat, which happened every single time I flew Air Canada to Asia except ONCE, there was no offer of compensation. Maybe I did not make a scene. Whatever...
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
Jul 8, 2019, 11:45 am
#1962
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
This thread wouldn't be approaching 2,000 posts if it were that simple, and it's disappointing that you would waste everyone's time with such an ill-informed and condescending post.
Jul 8, 2019, 11:54 am
#1963
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
When I get really choked is when the SD says/pretends any of the following:
1. "What are you talking about? It's fine, see?" as they poke at the foam portions.
2. "I've never had anyone complain about this to me before. This must be very rare."
3. "I will reset the whole pod; that will fix it."
4. "There is no time for maintenance to come aboard."
5. "If I give you this extra pillow I think you'll be okay."
It's not the crew's fault the seats suck. Heck, we could argue it's not even AC's fault (well, it wasn't at the beginning...) The only thing the crew can do is handle the situation properly, and I'm running about 50% for SDs that make the situation worse by refusing to do so.
Cue the masses flaming me for continuing to fly AC...
1. "What are you talking about? It's fine, see?" as they poke at the foam portions.
2. "I've never had anyone complain about this to me before. This must be very rare."
3. "I will reset the whole pod; that will fix it."
4. "There is no time for maintenance to come aboard."
5. "If I give you this extra pillow I think you'll be okay."
It's not the crew's fault the seats suck. Heck, we could argue it's not even AC's fault (well, it wasn't at the beginning...) The only thing the crew can do is handle the situation properly, and I'm running about 50% for SDs that make the situation worse by refusing to do so.
Cue the masses flaming me for continuing to fly AC...
Jul 8, 2019, 11:59 am
#1964
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Whenever I complained about a deflated seat, which happened every single time I flew Air Canada to Asia except ONCE, there was no offer of compensation. Maybe I did not make a scene. Whatever...
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
But I did see how to reset it myself. So now, I self serve.
Go to main menu. Press top left and center (where logo) on screen, with two fingers for 5 seconds. Password is 321.
Reset lumbar.
Works like a charm, each and every time. But yeah, it is a PITA and it should be fixed. Pretty sure the problem is software, not hardware.
If the problem were purely software than AC maintenance crews wouldn't have replacement bladders at the ready at every major hub.
PS - it doesn't take a scene to get a compensation card. It takes an SD with 1/8th of a brain and willingness to expend an ounce of effort.
Jul 8, 2019, 12:05 pm
#1965
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
....and it's disappointing that you would waste everyone's time with such an ill-informed and condescending post.[/QUOTE]
That response is out of line. Ill-informed maybe a bit but condescending???? Your response is. Keep this place polite please.
That response is out of line. Ill-informed maybe a bit but condescending???? Your response is. Keep this place polite please.