Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jun 2, 2019, 1:06 am
#1861
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
One more reminder of why I usually try to book the left side of the J section - it is usually served by the SD.
Jun 2, 2019, 7:47 am
#1862
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
And you receive a section from that form with the oh-so-important reference ID so you can follow up.
Jun 2, 2019, 3:43 pm
#1864
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Can you elaborate on the "no go":
1. SD rejected your request outright?
2. SD said no forms on board?
3. SD said that they don't know what you're talking about and asked which planet you're from?
4. Other (and if so, please elaborate)?
Jun 2, 2019, 5:29 pm
#1865
Join Date: Dec 2010
Posts: 495
@MaxFlying
Can you elaborate on the "no go":
1. SD rejected your request outright?
2. SD said no forms on board?
3. SD said that they don't know what you're talking about and asked which planet you're from?
4. Other (and if so, please elaborate)?
Can you elaborate on the "no go":
1. SD rejected your request outright?
2. SD said no forms on board?
3. SD said that they don't know what you're talking about and asked which planet you're from?
4. Other (and if so, please elaborate)?
Jun 3, 2019, 9:00 am
#1867
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
The most recent time I had a deflated seat, I was standing in the aisle while the SD tried a reset. The person whose pod I was standing next to asked about the problem, only to learn that his, too, was deflated. "I thought that's just how they felt" was his reaction, and I'm sure there are far more AC customers like him than there are like us.
Last edited by ffsim; Jun 3, 2019 at 9:06 am
Jun 3, 2019, 10:40 am
#1869
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
This is a management failure at AC that is undermining their own front line staff in providing service to people like us. But apparently the owner of this, their Vice President of In-Flight Service, has other priorities.
Last edited by Bohemian1; Jun 3, 2019 at 11:56 am Reason: EMPHASIS!
Jun 3, 2019, 11:12 am
#1870
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Regarding the white form, I'm going save the pic (from the wiki referencing cow's post pic) onto my phone to show the next SD who says they know nothing of the issue and don't or can't give a white form.
It's threads like these where we're really missing the (former) lurkers. They could just tell us once-in-a-blue-moon updates so that we don't keep on guessing when this will be truly fixed.
We have the word from some well-respected FTers who have some connection or relationship to the AC C/V suite. Although useful, it doesn't pack the same "punch", if you will, like an actual lurker does.
(unfortunate that a handful of former (suspended) and current blowhards here scared the lurkers away)
We don't even officially know if the 7M8 issues have actually extended the deflategate issues. But after 4.5 years, I'm surprised (although I shouldn't be) that some SDs claim to know absolutely nothing about the issue, and that this problem persists.
It's threads like these where we're really missing the (former) lurkers. They could just tell us once-in-a-blue-moon updates so that we don't keep on guessing when this will be truly fixed.
We have the word from some well-respected FTers who have some connection or relationship to the AC C/V suite. Although useful, it doesn't pack the same "punch", if you will, like an actual lurker does.
(unfortunate that a handful of former (suspended) and current blowhards here scared the lurkers away)
We don't even officially know if the 7M8 issues have actually extended the deflategate issues. But after 4.5 years, I'm surprised (although I shouldn't be) that some SDs claim to know absolutely nothing about the issue, and that this problem persists.
Jun 3, 2019, 12:58 pm
#1871
Join Date: May 2019
Posts: 302
I blame AC management for a lack of internal training / communication on this issue. It's bad enough we have to learn about this 'on the street', it's even worse that we have to be the source of information for some of AC's own staff. It just compounds the issue for all involved.
This is a management failure at AC that is undermining their own front line staff in providing service to people like us. But apparently the owner of this, their Vice President of In-Flight Service, has other priorities.
This is a management failure at AC that is undermining their own front line staff in providing service to people like us. But apparently the owner of this, their Vice President of In-Flight Service, has other priorities.
Jun 5, 2019, 3:01 pm
#1872
Join Date: Mar 2004
Location: Toronto, Canada
Programs: Altitude 100K Super Elite; AC Million Miles; Emirates Gold; Bonvoy lifetime Platinum Elite;
Posts: 350
SDs have always been proactive about providing compensation forms, but while I appreciate the compensation gesture (which now takes about a month), at what point are AC going to communicate to customers and crew that this is an ongoing issue, how to deal with it properly and specifically when a permanent fix will be implemented?
Jun 5, 2019, 3:07 pm
#1873
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
A consistent refrain on this thread, which continues to go officially unlistened to or unanswered.
Jun 5, 2019, 3:19 pm
#1874
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
Jun 5, 2019, 3:30 pm
#1875
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105