Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 20, 2019, 9:28 am
#1111
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
FIN 748, YYZ-GRU. Upper lumbar dead upon boarding on seats 5A,6A,7A. Agent touches all three and says, "see, this is how they are supposed to be", until he's asked to reach over to 6D.....fully inflated.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
Feb 20, 2019, 10:12 am
#1112
Join Date: May 2012
Posts: 492
FIN 748, YYZ-GRU. Upper lumbar dead upon boarding on seats 5A,6A,7A. Agent touches all three and says, "see, this is how they are supposed to be", until he's asked to reach over to 6D.....fully inflated.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
Feb 20, 2019, 11:27 am
#1113
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
FIN 748, YYZ-GRU. Upper lumbar dead upon boarding on seats 5A,6A,7A. Agent touches all three and says, "see, this is how they are supposed to be", until he's asked to reach over to 6D.....fully inflated.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
Feb 20, 2019, 1:17 pm
#1114
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Feb 20, 2019, 1:20 pm
#1115
Join Date: Nov 2017
Posts: 3,359
.Evidently, the airlines, namely AC don't see things that way and penalize passengers who have the gall to have that belief. Yet they are unwilling to fix the issues that make someone want to spend the several thousand dollars to enjoy the premium experience offered by the "signature service". When you pay several thousand dollars for business class and end up with a seat markedly worse than a PY seat that cost several thousand less, something odd is going on!
-James
Feb 20, 2019, 4:00 pm
#1117
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
@Adam Smith stated in the A330 refurbishment thread that:
Has this been discussed here (I didn't think so), and does anybody know the projected timelines for beginning and ending this looong-overdue fix?
Apologies if my not having flown a longhaul segment in AC J lately renders my question inappropriate.
Originally Posted by Adam Smith
The manufacturer has developed a solution for the deflation issue that will be rolled out shortly. Highly unlikely the 333 refurbishment will be done with the flawed design.
Apologies if my not having flown a longhaul segment in AC J lately renders my question inappropriate.
Feb 20, 2019, 4:10 pm
#1118
Join Date: Nov 2017
Posts: 3,359
Have you considered de-boarding, Exactly what I will do if this happens before departure and ask for reroute to tfinal destination - fortunately, my flexible schedule allows for early departure’s and returns to where I’m going, but I won’t tolerate this again, Especially after reading this entire wiki and the good comments from all of you about this nonsense.
Safe Travels,
James
Feb 20, 2019, 5:05 pm
#1119
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
@Adam Smith stated in the A330 refurbishment thread that:
Has this been discussed here (I didn't think so), and does anybody know the projected timelines for beginning and ending this looong-overdue fix?
Apologies if my not having flown a longhaul segment in AC J lately renders my question inappropriate.
Has this been discussed here (I didn't think so), and does anybody know the projected timelines for beginning and ending this looong-overdue fix?
Apologies if my not having flown a longhaul segment in AC J lately renders my question inappropriate.
Feb 20, 2019, 8:33 pm
#1122
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Feb 20, 2019, 8:42 pm
#1124
Join Date: Nov 2017
Posts: 3,359
Joking aside, I have to wonder if there are destinations where it might make more sense to stage the "protest" (i.e. countries that have stronger IDB/VDB laws). What might be more interesting is demanding an involuntary downgrade to PY with the fare difference being paid out. That way, AC suffers the lost revenue from not filling that seat with a rev customer (I doubt they'd be able to fill it just before the doors close and if anyone would be silly enough to pay full J for a slice of pancake!) whilst you still get to your final destination on the AC flight as desired (and presumably in better comfort than on the pancakes). Meanwhile, the corporation is happy since you're still flying with AC per the corporate contract.
Safe Travels,
James