Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 25, 2019, 8:42 am
#1186
Join Date: May 2012
Posts: 492
I completely agree. For example, here's a FT thread about the use of back supports onboard AC .... Obusfome backrest on AC flights?
I have personally taken a big obusforme (this one: https://www.obusforme.com/highback-b...ort-black.html) with me all the way to India and back. I was stuck travelling in Y, and that made the seats and journey much more tolerable. I had no pushback from AC, LH, or even the low cost Indian airlines I used for domestic flights .... no issues from anyone.
The inflatable mattresses are far less rigid than my obusforme was ... and not that much larger, either ... and neither one represents any sort of danger to others, IMHO. The aisles (particularly in Y) are far more likely to get jammed with purses and bags and winter coats and blankets.
I have personally taken a big obusforme (this one: https://www.obusforme.com/highback-b...ort-black.html) with me all the way to India and back. I was stuck travelling in Y, and that made the seats and journey much more tolerable. I had no pushback from AC, LH, or even the low cost Indian airlines I used for domestic flights .... no issues from anyone.
The inflatable mattresses are far less rigid than my obusforme was ... and not that much larger, either ... and neither one represents any sort of danger to others, IMHO. The aisles (particularly in Y) are far more likely to get jammed with purses and bags and winter coats and blankets.
I am torn on this. I have taken a small self inflator on very long journeys in the past with the old blue pods, but it’s half size and low volume. And only me. A cabin full of super elite with full-size inflated mattresses could get a bit messy if there was turbulence and they were all congregated around the kit-kat bar. I think it’s all a bit of fun
but AirCanada needs to fix those seats. Just because people don’t notice and think they’re terrible seats when they’re not used to the airline or they don’t want to complain, or they do complain and get fobbed off or told that supposed to be like that doesn’t mean it’s right.
It’s gone way beyond a joke.
Feb 26, 2019, 8:36 am
#1188
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Had my first experience of deflated lower seat on my pod flying YVR-YYZ red eye last night/this morning. Fortunately was so tired that I slept through it and didn't really notice until we were on descent. Mentioned it to a crew member and asked them to log it. SD came by felt the seat, apologized and suggested I use my duvet for added comfort.
Feb 26, 2019, 8:43 am
#1189
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Had my first experience of deflated lower seat on my pod flying YVR-YYZ red eye last night/this morning. Fortunately was so tired that I slept through it and didn't really notice until we were on descent. Mentioned it to a crew member and asked them to log it. SD came by felt the seat, apologized and suggested I use my duvet for added comfort.
Feb 26, 2019, 8:51 am
#1190
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Feb 26, 2019, 8:54 am
#1191
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Before landing, SD (one of the nicer ones) came through the cabin and asked every J passenger if they had any problem with their seat. I did not hear any answering that they had.
I could not help thinking she might have asked early in the flight. Still, it showed a new level of awareness.
Feb 26, 2019, 8:58 am
#1192
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Correct.
I didn't feel the need to push for it given that I had slept through it. I would have been happy to get a comp form but not overly fussed that I didn't.
Now if my upcoming flight to MUC on Sunday suffers the same fate - I will feel rather differently.
I didn't feel the need to push for it given that I had slept through it. I would have been happy to get a comp form but not overly fussed that I didn't.
Now if my upcoming flight to MUC on Sunday suffers the same fate - I will feel rather differently.
Feb 26, 2019, 9:04 am
#1193
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Correct. The extra pillow and duvet are particularly useless when the lumbar is deflated, for all the descriptive reasons stated upthread.
On a recent 13 hour TPAC flight, the "senior" SD claimed she has never had a deflated seat on any of her flights and never handed out a form.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
Before landing, SD (one of the nicer ones) came through the cabin and asked every J passenger if they had any problem with their seat. I did not hear any answering that they had.
I could not help thinking she might have asked early in the flight. Still, it showed a new level of awareness.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
Feb 26, 2019, 10:45 am
#1194
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Always ask for a form as in some form it goes after their revenues.
Feb 26, 2019, 10:54 am
#1195
Join Date: Nov 2017
Posts: 3,359
Had my first experience of deflated lower seat on my pod flying YVR-YYZ red eye last night/this morning. Fortunately was so tired that I slept through it and didn't really notice until we were on descent. Mentioned it to a crew member and asked them to log it. SD came by felt the seat, apologized and suggested I use my duvet for added comfort.
-James
Feb 26, 2019, 10:55 am
#1196
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I saw a pax use a inflatable leg rest on a bulkhead seat. Now that would pose a significant delay in getting out in the event of an emergency - but no one said anything. It was the middle middle if that makes a difference. I was quite jealous.
Bravo to the Cow. I suggest sending the receipt for it in with your compensation claim even if it was only $10 or something to make a point.
Bravo to the Cow. I suggest sending the receipt for it in with your compensation claim even if it was only $10 or something to make a point.
Feb 26, 2019, 11:21 am
#1197
Join Date: May 2012
Posts: 492
Correct. The extra pillow and duvet are particularly useless when the lumbar is deflated, for all the descriptive reasons stated upthread.
On a recent 13 hour TPAC flight, the "senior" SD claimed she has never had a deflated seat on any of her flights and never handed out a form.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
On a recent 13 hour TPAC flight, the "senior" SD claimed she has never had a deflated seat on any of her flights and never handed out a form.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
Feb 26, 2019, 2:32 pm
#1198
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
On my flight, nothing was offered, and the SD pushed back at first ("but we fixed it"), until it was mentioned that even with 2+ resets during the flight, each seat ended up deflated within an hour or two.
Then three comp forms came around.
Then three comp forms came around.
Feb 26, 2019, 3:52 pm
#1199
Join Date: Nov 2017
Posts: 3,359
On a recent 13 hour TPAC flight, the "senior" SD claimed she has never had a deflated seat on any of her flights and never handed out a form.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
I improved her lack of awareness and knowledge on the subject. Pointedly.
Possibilities:
1. She is one of those SD FOTSGs
2. She never had a pax who knew their seat was deflated (cue the non FFs, the new foreign contingent of AC pax, etc)
3. I explained the inflation mechanism and how it fails
4. I explained a few other things to which she replied "I did not know that"
5. I suggested she "read up" on the topics.... and other things
It was one of the worst flights I've had with AC, especially for this exchange and a related one. And my seat was inflated.
- The Senior SD is in fact aware of the issue but has been told by AC to keep their mouth shut and deny it lest they write more BOGO coupons as "compensation" to impacted J pax.
- Perhaps this aircraft is "new" aircraft (i.e. if they were on a A330 or 767 which had classic pods - rare I know)
- They are telling the truth and have always been lucky to be on a plane that wasn't serving pancakes
If Y, then yeah that could be a problem especially if it's say 7 abreast and they got the aisle. I suspect the FA turned a blind eye since they've seen far worse (i.e. bare feet on bulkhead clipping toe nails) and don't want to be confrontational. What I can't understand is why the heck anyone would have one of those things. I tried one at a Brookstone a few months ago and it really doesn't make much of a difference. There's only one thing that makes a difference in Y - how many feet of leg room you get! Oh and a good set of Bose noise cancelling headphones to cancel out the wind noise and baby (err cabin) noise.