Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 21, 2019, 5:39 am
#1126
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Emphasis Added Above
This is what AC promotes heavily : Executive or Classic Pods, with lumbar support and massage function, which convert to a fully flat bed:
https://www.aircanada.com/ca/en/aco/...ce.html#/cabin
So who here believes receiving what was paid for is "luxury"?
This is what AC promotes heavily : Executive or Classic Pods, with lumbar support and massage function, which convert to a fully flat bed:
https://www.aircanada.com/ca/en/aco/...ce.html#/cabin
So who here believes receiving what was paid for is "luxury"?
Feb 21, 2019, 5:40 am
#1127
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Have you considered de-boarding, Exactly what I will do if this happens before departure and ask for reroute to tfinal destination - fortunately, my flexible schedule allows for early departure’s and returns to where I’m going, but I won’t tolerate this again, Especially after reading this entire wiki and the good comments from all of you about this nonsense.
Feb 21, 2019, 5:43 am
#1128
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Emphasis Added Above
This is what AC promotes heavily : Executive or Classic Pods, with lumbar support and massage function, which convert to a fully flat bed:
https://www.aircanada.com/ca/en/aco/...ce.html#/cabin
So who here believes receiving what was paid for is "luxury"?
J class seat for me is business tool that allows better productivity on arrival? And I routinely fly in PE because sufficient utility of daytime westbound TATL, primarily to YUL/YYZ, and thus makes NO sense to pay for J after good night sleep in EU hotel. TPAC extra long-hauls mostly HKG/TPE different story so J both ways allows for better functioning/recovery so I can continue with my professional/personal life.
And if I (or my clients) could really afford "luxury" - would be on corporate jet in a heartbeat.
and please specify where in my post can you attribute a delay - AC always chooses when it wants to go, so if time to close door arrives, then AC decides whether to close the door with or without me.
Can think of another headline " AC trains staff to DUPE J class customers to accepting inferior product from that contracted" - might this be happening?
This is what AC promotes heavily : Executive or Classic Pods, with lumbar support and massage function, which convert to a fully flat bed:
https://www.aircanada.com/ca/en/aco/...ce.html#/cabin
So who here believes receiving what was paid for is "luxury"?
J class seat for me is business tool that allows better productivity on arrival? And I routinely fly in PE because sufficient utility of daytime westbound TATL, primarily to YUL/YYZ, and thus makes NO sense to pay for J after good night sleep in EU hotel. TPAC extra long-hauls mostly HKG/TPE different story so J both ways allows for better functioning/recovery so I can continue with my professional/personal life.
And if I (or my clients) could really afford "luxury" - would be on corporate jet in a heartbeat.
and please specify where in my post can you attribute a delay - AC always chooses when it wants to go, so if time to close door arrives, then AC decides whether to close the door with or without me.
Can think of another headline " AC trains staff to DUPE J class customers to accepting inferior product from that contracted" - might this be happening?
Feb 21, 2019, 7:07 am
#1130
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
@mamau
completely agree, but we have a post from
@canopus27
that makes fun of you and I both that we need to be productive. And buying J is a luxury so we should maybe suck it up to avoid a flight delay,
seriously, paid $5000 on this trip for J - expect core elements of signature service to be delivered, so spare the kit kats AC and get to work on fixing your airplanes… You will be hearing from me in a very bold way as soon as I get back to Canada
Feb 21, 2019, 7:12 am
#1131
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Feb 21, 2019, 8:28 am
#1134
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
@mamau - If I understand correctly, are you willing to accept that AirCanada can rewrite your contract for carriage unilaterally, without notice and without challenge from you? If I’m getting this right. This is exactly why AirCanada continues to get away with this,
I wish you well and all good fortune, but I’m not going to tolerate it, at least if this happens before door closes. Afterwards, I too have no recourse I must accept my fate, lodge my complaint with the SD, and follow up later with the least possible in-cabin disturbance.
Plus, Any suggestion of a delay doesn’t come from me, it is the interpretation by @canopus27.
Only AirCanada can decide if they close the door on time or not (and let’s remember AC has some of the worst OTP in North America), so if AC wishes to deboard me because they can’t accommodate what I paid for, that is their choice, and the choice arises because of this entire thread let’s not forget. Any subsequent delays are fully on Air Canada for the simple reason that to fix the seats permanently means this not an issue anymore…
have good day 🌈
I'm really not sure if you're actually upset or just posturing .... but for complete clarity, here is what you & I wrote:
Well, always a test case is necessary, and pretty embarrassing for AC to claim consumption before cabin door closed.
What will happen is simple – should seat not work before departure, will not take my seat and let AC figure it out. Concierge will certainly get involved and hopefully repaired. If NOT, at some point AC will need to make decision as I will refuse to accept faulty seat. This will be case where AC makes decision to offload and I will certainly follow such instruction – ultimately case that follows is AC sold space but did not deliver that space as contracted. As Signature Service is NOT part of Tariff, then common law contract provisions certainly apply.
Interesting CBC headline follows “Air Canada Boots Ultra Frequent Flier Over Faulty Lie-Flat Seat” - will this cost AC future business, maybe???
What will happen is simple – should seat not work before departure, will not take my seat and let AC figure it out. Concierge will certainly get involved and hopefully repaired. If NOT, at some point AC will need to make decision as I will refuse to accept faulty seat. This will be case where AC makes decision to offload and I will certainly follow such instruction – ultimately case that follows is AC sold space but did not deliver that space as contracted. As Signature Service is NOT part of Tariff, then common law contract provisions certainly apply.
Interesting CBC headline follows “Air Canada Boots Ultra Frequent Flier Over Faulty Lie-Flat Seat” - will this cost AC future business, maybe???
Well, if it's on the CBC then the story would be "Air Canada elite flyer delays plane over perceived lack of luxury"
Feb 21, 2019, 9:07 am
#1135
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
@skybluesea I'm not familiar with all of the options available and I'm learning from this forum. Every single flight I take is because I have important matters the very next day so deplaning at 23:55 at YYZ leaves me with few options to have me rebooked and still reach my destination on time. We're not talking about YYZ-YVR flight, these are direct international.
DM me for extended suggestions and strategies, I'm all ears.
DM me for extended suggestions and strategies, I'm all ears.
Feb 21, 2019, 1:26 pm
#1136
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
FIN 748, YYZ-GRU. Upper lumbar dead upon boarding on seats 5A,6A,7A. Agent touches all three and says, "see, this is how they are supposed to be", until he's asked to reach over to 6D.....fully inflated.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
VERY frustrating as I'm told the point of the aircraft is getting from point A to B, and stop the complaining from another passenger.
Bad.
I was on this exact aircraft yesterday for it's return to YYZ. I was sitting in 1K (no deflates!) and could overhear the crew chatting about various stuff.
About 10 minutes after Zone1 boarding began, the SD told one of the FAs that the pax in 5A had reported an inop lumbar cushion. He wrote it up in some book. I don't know if the pax got a form.
Much later in the flight, some other pax got moved from 3K to the previously empty 1G. Dunno if it was a deflate issue or not.
The SD was experienced but just beginning on some widebody routes. But she said she had already heard of the issue.
Feb 21, 2019, 7:25 pm
#1138
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I was on this exact aircraft yesterday for it's return to YYZ. I was sitting in 1K (no deflates!) and could overhear the crew chatting about various stuff.
About 10 minutes after Zone1 boarding began, the SD told one of the FAs that the pax in 5A had reported an inop lumbar cushion. He wrote it up in some book. I don't know if the pax got a form.
Much later in the flight, some other pax got moved from 3K to the previously empty 1G. Dunno if it was a deflate issue or not.
The SD was experienced but just beginning on some widebody routes. But she said she had already heard of the issue.
About 10 minutes after Zone1 boarding began, the SD told one of the FAs that the pax in 5A had reported an inop lumbar cushion. He wrote it up in some book. I don't know if the pax got a form.
Much later in the flight, some other pax got moved from 3K to the previously empty 1G. Dunno if it was a deflate issue or not.
The SD was experienced but just beginning on some widebody routes. But she said she had already heard of the issue.
Classic "the headrest and sides fell pretty good"...those are foam, don't inflate.The park bench part is in between, where you actually sleep.
Feb 21, 2019, 11:43 pm
#1140
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Thanks to @canadiancow for starting this thread as lots of wisdom has accumulated since.
When I return to Canada have three letters to draft, and understanding ins and outs of what is going wrong is most helpful.
I most like @mamau quote above, as this will make for an excellent Subject Line for these communications.
All I ask folks is please engage externally, as me pushing this on my own will not get very far...
more to come when I get drafts together...
When I return to Canada have three letters to draft, and understanding ins and outs of what is going wrong is most helpful.
I most like @mamau quote above, as this will make for an excellent Subject Line for these communications.
All I ask folks is please engage externally, as me pushing this on my own will not get very far...
more to come when I get drafts together...
I am surprised at my level of frustration and incredulity at this whole situation given my lack of personal experience with it, but I see many people getting burned by this and that irks me. I also have a sense of impending doom because the law of averages is going to catch up with me, but probably not until I fly to SYD or something.
In any case, I believe we might be reaching a critical mass of people willing to very loudly stand up to AC on this issue.