Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 19, 2019, 1:52 am
#1081
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
838 7D completely deflated at boarding. Rondelle reset worked for remainder of flight.
838 7G lumbar was deflated, but I only noticed when I tried to sleep. 6G was available so the SD moved me there and I didn't look back.
So 2 of the 3 we tried this flight were deflated.
838 7G lumbar was deflated, but I only noticed when I tried to sleep. 6G was available so the SD moved me there and I didn't look back.
So 2 of the 3 we tried this flight were deflated.
Although my new seat (1D) was fully inflated at takeoff, I felt the air bladders inflate and deflate periodically on the lumbar after take-off. By the time I put the seat down to lie-flat position, the seat back was flat (I could feel the frame), and there was a huge gap between the seat-back and seat. I used the comforter, triple-folded, to cushion myself, and sat on the pillow to fill in the gap. Unfortunately, there were no extra comforters but I was given an extra mattress pad to further fill in the gap. In the end, I raised the seat to the relax mode (with the seatback a little more raised) to minimize lying on the seat-back and fortunately, had my own neck pillow and managed to nap for a short while on this red-eye flight in a semi-recline position. Will actually be glad to be flying home on an older 767!
This means 838 has 5 faulty seats.
Feb 19, 2019, 7:20 am
#1083
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
I haven't even considered the imminent WestJet 787 TATL service, nor a plethora of streamlined one-stop options via several top-tier hubs in Canada and the US.
I stated YYC flyers were affected to a lesser extent (than YYZ & YVR). So we're saying the same thing: it's to a lesser extent.
Sorry you dislike my questions about why people complain so much about the product, yet continue to purchase it. Perhaps it hits close to home. Have a great day.
As for sanctimony, I do not think it means what you think it means. Apologies to Mandy Patinkin.
As for sanctimony, I do not think it means what you think it means. Apologies to Mandy Patinkin.
Last edited by CZAMFlyer; Feb 19, 2019 at 7:41 am
Feb 19, 2019, 7:31 am
#1084
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
Does Hainan no longer fly between Beijing & Calgary? Did BA cease their seasonal service to Heathrow? I'm happy to stand corrected.
I haven't even considered the imminent WestJet 787 TATL service, nor a plethora of streamlined one-stop options via several top-tier hubs in Canada and the US.
Sorry you dislike my questions about why people complain so much about the product, yet continue to purchase it. Perhaps it hits close to home. Have a great day.
As for sanctimony, I do not think it means what you think it means. Apologies to Mandy Patinkin.
I haven't even considered the imminent WestJet 787 TATL service, nor a plethora of streamlined one-stop options via several top-tier hubs in Canada and the US.
Sorry you dislike my questions about why people complain so much about the product, yet continue to purchase it. Perhaps it hits close to home. Have a great day.
As for sanctimony, I do not think it means what you think it means. Apologies to Mandy Patinkin.
Bur you donr crecit AE, do you even fly AC over water? And since it doesn’t impact you and you feel it is beaten to death then you are here to complain because you are fascinated by others’ complaints?
you seem to feel I was telling you to shove off. I was suggesting that rather than obsess in a negative way about something you might be happier if you... didn’t.
Feb 19, 2019, 7:49 am
#1085
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Didn't understand the first part, but I fly AC out of YVR, which is on an island, so I guess I do.
Feb 19, 2019, 9:30 am
#1087
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
In what other major customer service industry might a customer be expected to provide maintenance instructions to customer service staff? In doing so, does this NOT relieve AC from its obligation to deliver what it promises in a reasonably routine manner? And how does it become even close to commercially viable for some customers to know the "secret handshake" and others to be unaware?
Originally Posted by skybluesea
This strikes as case for civil action, as AC does NOT separately price a lie-flat inflated seat, and thus an argument may exist that AC defaults the entire airfare as a penalty towards non-compliance. Yes air transportation was provided, but if traveler wished to fly without the required amenities offered in Signature Service, then a different purchase decision could have been made, including an alternative carrier.
any thoughts please
any thoughts please
Feb 19, 2019, 12:26 pm
#1088
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
YVR is on an island? Really? I think basic geography would say otherwise. But then again you seem to hold all kinds of wildly unsubstantiated opinions about YYC and the flight service we receive so go ahead with the Vancouver is an island stuff. Anyways. You seem angry. I have never paid thousands for an airborne park bench either. And with that, I am just going to take the simple, expedient step of blocking somebody that doesn't credit to AE, doesn't fly AC either TATL or TPAC, and isn't contributing anything to the process other than getting angry at other FTers. Adios.
Last edited by ridefar; Feb 19, 2019 at 12:32 pm
Feb 19, 2019, 12:31 pm
#1089
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
Sort of. LHR via BA is now seasonal/cancelled. ZRH is seasonal. CDG doesn't exist yet. DUB, LGW do not have premium/business cabins (yet/ever). FRA only has a premium cabin on AC. So lets revisit the notion that their are ample business class alternatives for TATL and TPAC flights from YYC, shall we? It simply isn't true.
Feb 19, 2019, 12:50 pm
#1090
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Feb 19, 2019, 1:02 pm
#1091
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
Sort of. LHR via BA is now seasonal/cancelled. ZRH is seasonal. CDG doesn't exist yet. DUB, LGW do not have premium/business cabins (yet/ever). FRA only has a premium cabin on AC. So lets revisit the notion that their are ample business class alternatives for TATL and TPAC flights from YYC, shall we? It simply isn't true.
ZRH is seasonal and has a full business class cabin.
CDG, DUB and LGW business cabins will be launching soon (LGW in April, daily) - so yes, not yet, but yes soon (not never). I expect LGW to remain year round on 789s but not daily.
Condor has a proper business cabin to FRA.
KLM has a proper business cabin to AMS, and it is year round.
Hainan runs year round to PEK, and has a proper business cabin.
There are options. But the biggest growth will be with WS in the years to come. YYC will be lucky to hold NRT past 2019. And yes, a lot of it is seasonal flying, but most flights to Europe are during Northern Summer. In the dead of winter you'll have WS to LGW and KLM to AMS at least, and LHR via BA in March.
Feb 19, 2019, 1:04 pm
#1092
Join Date: Nov 2017
Posts: 3,359
YVR is on an island? Really? I think basic geography would say otherwise. But then again you seem to hold all kinds of wildly unsubstantiated opinions about YYC and the flight service we receive so go ahead with the Vancouver is an island stuff. Anyways. You seem angry. I have never paid thousands for an airborne park bench either. And with that, I am just going to take the simple, expedient step of blocking somebody that doesn't credit to AE, doesn't fly AC either TATL or TPAC, and isn't contributing anything to the process other than getting angry at other FTers. Adios.
Sort of. LHR via BA is now seasonal/cancelled. ZRH is seasonal. CDG doesn't exist yet. DUB, LGW do not have premium/business cabins (yet/ever). FRA only has a premium cabin on AC. So lets revisit the notion that their are ample business class alternatives for TATL and TPAC flights from YYC, shall we? It simply isn't true.
The main concern we're trying to address is how do we report these seats to AC and make sure that AC does their level best to address them in a timely manner rather then sending these pancakes out for weeks or even months at a time before repair! Secondarily we have discussion on how to minimize the impact of the "disruption" and how to claim compensation to at least mitigate the inconvenience caused by this fiasco!
I'll be the first to tell you my disdain for AC and my attempts to avoid them at all costs but at the end of the day, even this frequent flyer has no option but to fly AC for a number of reasons (not the least of which being arrested by CBSA for attempting cabotage between YXU and YSJ). Hence, I much like the rest of the community are looking forward to the day where we don't need to bring tents and sleeping bags on board to make the J experience acceptable.
Safe Travels,
James
Feb 19, 2019, 1:09 pm
#1094
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
A pendantic defence of a pendant. If I ask you: do you fly over water (as in fly TPAC or TATL) with AC our of YVR? And you reply: “Vancouver is an island so yes I fly over water” I think you have deliberately misconstrued the question in an effort to be a d—k. 
YVR as with any city airport code is used on FT to mean both YVR and Vancouver the city. No surprise somebody took the opportunity to be a d—k. And no I am not referring to you Canopus. That too should be obvious. Too bad instead of being a d—k somebody just didn’t admit they don’t fly AC in J TPAC or TATL so their opinion on this issue isn’t worth a damn thing.
YVR as with any city airport code is used on FT to mean both YVR and Vancouver the city. No surprise somebody took the opportunity to be a d—k. And no I am not referring to you Canopus. That too should be obvious. Too bad instead of being a d—k somebody just didn’t admit they don’t fly AC in J TPAC or TATL so their opinion on this issue isn’t worth a damn thing.
Feb 19, 2019, 1:10 pm
#1095
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
You must be new here. 
Reporting is not the issue. AC knows because SDs report it in the logbooks, because AC is issuing eCoupons for future opportunities for stay-flats and because well, AC FT.
Discussion on minimizing the impact has been informative and entertaining. I am waiting for more "reports from the field", both in terms of personal experiences with the park bench, any remedies attempted prior to departure and/or onboard.
Agree.
In the interim, as I stated upthread, we should still post the fins, we should still post how many other stay-flat J seats are on our flight at the same time, we should still post our updates to #AirCanadaCamping
I want large, detailed, colourful photos !
.
.....
The main concern we're trying to address is how do we report these seats to AC and make sure that AC does their level best to address them in a timely manner rather then sending these pancakes out for weeks or even months at a time before repair! Secondarily we have discussion on how to minimize the impact of the "disruption" and how to claim compensation to at least mitigate the inconvenience caused by this fiasco!........
The main concern we're trying to address is how do we report these seats to AC and make sure that AC does their level best to address them in a timely manner rather then sending these pancakes out for weeks or even months at a time before repair! Secondarily we have discussion on how to minimize the impact of the "disruption" and how to claim compensation to at least mitigate the inconvenience caused by this fiasco!........
Discussion on minimizing the impact has been informative and entertaining. I am waiting for more "reports from the field", both in terms of personal experiences with the park bench, any remedies attempted prior to departure and/or onboard.
In the interim, as I stated upthread, we should still post the fins, we should still post how many other stay-flat J seats are on our flight at the same time, we should still post our updates to #AirCanadaCamping
I want large, detailed, colourful photos !
.
Last edited by 24left; Feb 19, 2019 at 1:21 pm Reason: spelling