Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Feb 28, 2023, 2:55 pm
#2686
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,388
Feb 28, 2023, 4:09 pm
#2687
Join Date: Dec 2022
Posts: 385
Close to the end of the flight, pax at seat 5K seems to also have seat issue. FA performed the power switch reboot and apologized. I do hope they write in this and keep an entry in the log book.
Feb 28, 2023, 4:33 pm
#2688
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Of course it's logged when brought to our attention. TBH I've only been made aware of 1 problematic seat (deflation) in probably 2 years plus. Always appreciate when any seat defect is identified to avoid inconvenience to the next Customer.
Mar 1, 2023, 3:48 am
#2689
Join Date: Dec 2022
Posts: 385
Pax was relocated to 6D for landing procedure. So I’m sure they logged this as it would pose a safety issue.
Mar 1, 2023, 9:27 am
#2690
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,242
It's always good to report any seat issues to the cabin crew.
Based on recent personal experience, whether or not Maintenance will actually do anything about it or anyone will bother to inform either Gate Agents or cabin crew of the next flight, is another matter entirely. But still worth reporting.
Based on recent personal experience, whether or not Maintenance will actually do anything about it or anyone will bother to inform either Gate Agents or cabin crew of the next flight, is another matter entirely. But still worth reporting.
Mar 6, 2023, 4:16 am
#2691
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,388
Here's a new one. The digital controls are not working. The physical buttons are.
At the moment, that means no mattress adjustment, no relax mode, no massage, no lights, etc.
SD is going to attempt to reset it.
And this is after I swapped seats with someone 😂
This was the initial dialog that was showing after I got past the first screen:
At the moment, that means no mattress adjustment, no relax mode, no massage, no lights, etc.
SD is going to attempt to reset it.
And this is after I swapped seats with someone 😂
This was the initial dialog that was showing after I got past the first screen:
Mar 6, 2023, 5:06 am
#2692
Join Date: Mar 2022
Programs: Aeroplan
Posts: 479
Did you board late as usual? Wonder if there’s some seat swapping shenanigans afoot?
Mar 6, 2023, 5:38 am
#2693
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,388
I mean it's not "deflated", I just can't set it to what I want.
Nor can they seem to reset this panel. Everything else had been reset a few times. The toggle under the seat is not working.
SD asked 4G if he'd trade with me (or told him, I assume he's staff or this would be a ridiculous request), so that's an option.
But the seat "works". I just don't have full control.
Too bad I don't have a screwdriver. I bet there's a 50% chance an actual power cycle would fix this.
No, I was first on, and 4D didn't even sit down before asking me. I posted in the seat swap thread.
Nor can they seem to reset this panel. Everything else had been reset a few times. The toggle under the seat is not working.
SD asked 4G if he'd trade with me (or told him, I assume he's staff or this would be a ridiculous request), so that's an option.
But the seat "works". I just don't have full control.
Too bad I don't have a screwdriver. I bet there's a 50% chance an actual power cycle would fix this.
No, I was first on, and 4D didn't even sit down before asking me. I posted in the seat swap thread.
Mar 6, 2023, 9:54 am
#2694
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,242
Dunno what's worse - the very user (or maybe users?) unfriendly error message or the unbelievable amount of grime around the edges of that display. Gross!
Having been in the opposite situation recently (controls worked just fine, mechanical bits were fubar), and although there is a mechanical fix that some FAs know about, I'd take the seat swap. Way too long a flight not to have recline.
Having been in the opposite situation recently (controls worked just fine, mechanical bits were fubar), and although there is a mechanical fix that some FAs know about, I'd take the seat swap. Way too long a flight not to have recline.
Mar 18, 2023, 8:14 pm
#2695
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,924
I recently had the misfortune of a non functioning seat matress cushion for a 787 transpacific flight. Despite multiple resets, the cusihon would inflate, and then deflate 10 minutes later. Air Canada now offers small blue foam cushions to be used. Unfortunately, the attempt to use a cushion and some extra blankets just made the issue worse. Compounding the mess was the constant freezing of the monitor and the need to reset several times. I received a form to submit. I suppose I might receive 25% off since I am non status, but It's ridiculous that the airline sells a seat that doesn't work. Some things don't change at AC since I had an unused coupon for a seat deflation issue that expired since it was only good during the covid period when I wasn't flying. (No chance of swapping out either since it the cabin was 100% occupied.). The only positive was the genuine concern of the SD. Air Canada is fortunate that it still has some decent dedicated employees who can defuse a situation. Overall, a frustrating, miserable experience.
Last edited by Transpacificflyer; Mar 18, 2023 at 8:19 pm
Mar 23, 2023, 7:58 am
#2697
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Had my first one in I'm guessing two years. It was known prior to the flight and was removed as a **do not occupy** seat.
FYI - aircraft are equipped with seat cushion support pads should this occur in flight.
FYI - aircraft are equipped with seat cushion support pads should this occur in flight.
Mar 23, 2023, 11:54 am
#2698
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,325
This form was useless. The SD filled it out, I got the bottom portion, with and assurance "someone will contact you".
Of course noone ever did.
Why arent SDs enabled to issue onboard compensation? This week my IFE wasnt working on United and the FA issued $250 onboard directly to my account, no hassle, no forms, no emails
Of course noone ever did.
Why arent SDs enabled to issue onboard compensation? This week my IFE wasnt working on United and the FA issued $250 onboard directly to my account, no hassle, no forms, no emails
Mar 23, 2023, 11:58 am
#2699
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,242
That has not been my experience as recently as last Xmas. It took about 6 weeks, but I got a reply and an offer of compensation.
Mar 23, 2023, 12:08 pm
#2700
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,325
To be fair to AC, they do compensate well for this issue.