Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Apr 13, 2022, 12:09 pm
#2671
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
An inflated pod is "flat" when I sleep in it. If the recline mechanism breaks when it's in the flat position, it stays flat. And inflated.
Apr 24, 2022, 2:54 pm
#2673
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Apr 24, 2022, 11:44 pm
#2674
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
How did that even come up?
Next time I bring my inflatable blowup (doll) mattress, I'll put a facemask on it too.
Oct 30, 2022, 9:01 pm
#2675
Join Date: Oct 2017
Location: YKM
Programs: UA, AS
Posts: 135
So we are set to head out SEA-YVR-LHR is a week. Our first time in AC. I am some what excited but somewhat nervous. We are leaving on the earlier SEA-YVR leg so we can actually get to YVR before they 787 takes off.
But the seats...just not sure what to think. Any new info to be aware of regarding these things?
But the seats...just not sure what to think. Any new info to be aware of regarding these things?
Oct 31, 2022, 1:06 am
#2676
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
(I did have a seat that went somewhat soft by the end of a transatlantic flight a month or so ago but I think most have now been replaced).
Nov 29, 2022, 9:18 am
#2677
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
In the past week, I've witnessed other passengers have this issue on both a LH 359 and a EY 781.
I was honestly shocked. But it's clearly much more widespread than just AC.
I was honestly shocked. But it's clearly much more widespread than just AC.
Nov 29, 2022, 9:28 am
#2678
Suspended
Join Date: Oct 2019
Posts: 166
I flew AC127 on Nov 19 and seat 7D has been faulty. It’s not necessary deflated but the firmness control was broken, seat stuck in 1 bar of firmness and can’t inflate to other level of firmness. The adjustment for lumber and head support is also broken, can’t adjust at all.
SD was able to reset it (not the usual way posted in this thread), he had to reset both 7D and 7G simultaneously.
After the reset seat appears to be working but can hear sizzling sound from below. I suspect it’s leaking air somewhere.
SD was able to reset it (not the usual way posted in this thread), he had to reset both 7D and 7G simultaneously.
After the reset seat appears to be working but can hear sizzling sound from below. I suspect it’s leaking air somewhere.
Nov 29, 2022, 1:53 pm
#2679
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Dec 10, 2022, 12:02 pm
#2681
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Sucks that this is still an issue after so many heard and a supposed fix.
But nice to know that they are still (sometimes) handing out compensation forms.
But nice to know that they are still (sometimes) handing out compensation forms.
Feb 28, 2023, 11:45 am
#2683
Join Date: Dec 2022
Posts: 385
C-FRSI, seat 6D, seat was malfunctioning, wouldn't inflate (firmness stayed at 1-bar and blinking for eternity, massage function instant turning down). FAs tried the power switch reboot (I sat on 6G and they had to reboot both seats from my side), didn't work. FAs also tried the 3-2-1 AC logo thing, didn't work either. PAX was moved to 8K pilot rest seat in the end.
I wonder if the pax should send a customer relation email just for the purpose of documenting this defective seat. (no compensation is expected since moved to a functioning seat)
I wonder if the pax should send a customer relation email just for the purpose of documenting this defective seat. (no compensation is expected since moved to a functioning seat)
Feb 28, 2023, 12:22 pm
#2684
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
As long as you've told the onboard crew then they should be able to write it up in the plane's maintenance log. That's the right way to get things fixed for a specific plane.
Feb 28, 2023, 2:44 pm
#2685
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Seeing how customer relations doesnt read emails for at least 2 months, what would be the point of this?