Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 15, 2019, 5:29 pm
#1771
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
May 16, 2019, 11:58 pm
#1772
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
AC 754 SFO-YYZ fin 837 seat 1A.
Upper back deflated upon boarding.
Maintenance is taking a look and resetting it. But he's convinced it will work, and isn't familiar with replacing the bladder.
Upper back deflated upon boarding.
Maintenance is taking a look and resetting it. But he's convinced it will work, and isn't familiar with replacing the bladder.
May 17, 2019, 1:26 am
#1773
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I find it remarkable how often crew (inflight or ground) will still suggest the reset as a solution. When I tell them that it will likely deflate again in ~20 minutes, most reject that notion. I can't tell if they genuinely aren't aware of the true nature of the issue or if they're just feigning ignorance.
May 17, 2019, 5:53 am
#1775
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
The reset lasted well into the flight. I'm not sure when it failed, because I deployed my own mattress shortly after cheese service, and I didn't notice it deflated again until I put the mattress away for landing.
May 17, 2019, 5:55 am
#1776
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
May 17, 2019, 9:51 am
#1777
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
May 17, 2019, 11:55 am
#1779
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I told her I was going to do it. She asked me about it when I was putting it away. She was curious how I could inflate and deflate it so quickly.
1. Because there are generally no better options for me
2. Because an AC seat with my mattress pad is the most comfortable airline bed I've ever had
2. Because an AC seat with my mattress pad is the most comfortable airline bed I've ever had
May 17, 2019, 12:11 pm
#1780
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Are you being hyperbolic? If not, I may actually go buy one of these things. Does this mean you use it every time, regardless of whether or not you have a deflation issue? Does it also mean you no longer make claims for deflation?
May 17, 2019, 12:17 pm
#1781
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
This is a very powerful statement to me. I know you fly a LOT, and I know you have flown myriad other airlines and their F and J cabins.
Are you being hyperbolic? If not, I may actually go buy one of these things. Does this mean you use it every time, regardless of whether or not you have a deflation issue? Does it also mean you no longer make claims for deflation?
Are you being hyperbolic? If not, I may actually go buy one of these things. Does this mean you use it every time, regardless of whether or not you have a deflation issue? Does it also mean you no longer make claims for deflation?
Therefore I only deploy it when the default comfort is subpar (i.e. deflated).
I absolutely make claims. I had to stand in the aisle instead of relaxing while maintenance worked on my seat. And I had to deploy my own mattress. The fact that it's comfortable doesn't make the whole situation acceptable.
I didn't get the form this time because 754 isn't a flight I want to waste time on, but I will be writing in. We'll see how 737 goes tomorrow.
May 21, 2019, 4:40 am
#1782
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I got to go #AirCanadaCamping last night on AC876. I declined Mx coming onboard as I had my air mattress to which the SD was appreciative in order to push back on time. Also given the option to move to 1G which I declined because a) I had the air mattress; and 2) that seat is way too noisy with the galley, snack basket, wine storage, etc.
Edit: Turns out I had this seat deflated back on March 07, 2019. March 07 Report
Edit: Turns out I had this seat deflated back on March 07, 2019. March 07 Report
Last edited by YVRtoYYZ; May 21, 2019 at 7:35 am
May 21, 2019, 8:14 am
#1783
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
It's great that the SD was appreciative but what's next? Bringing our own speed tape and WD-40 on board to fix minor maintenance issues for them?
May 21, 2019, 8:25 am
#1784
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
I got to go #AirCanadaCamping last night on AC876. I declined Mx coming onboard as I had my air mattress to which the SD was appreciative in order to push back on time. Also given the option to move to 1G which I declined because a) I had the air mattress; and 2) that seat is way too noisy with the galley, snack basket, wine storage, etc.
Edit: Turns out I had this seat deflated back on March 07, 2019. March 07 Report
Edit: Turns out I had this seat deflated back on March 07, 2019. March 07 Report
I find it ironic that given # of issues people have had here, there is a proactive decision to not fix an issue when given the opportunity.
May 21, 2019, 8:29 am
#1785
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
In this particular case, SD was pushing to close and push back on-time (yes...on-time) and offered 1G as an alternate. She was reluctant to bring Mx onboard as a result.