Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jun 16, 2019, 11:20 am
#1891
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
I hope you are requesting or being provided with the white compensation form on each flight.
Jun 16, 2019, 6:07 pm
#1892
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Jun 16, 2019, 10:07 pm
#1893
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Combining my knowledge and speculation, I'd say it's unlikely to be rectified until the current fleet constraint issues are solved.
They can't pull aircraft out of service to do anything that isn't absolutely necessary. Can the plane still fly with these seats? Then it's not getting done.
So wait until the 7M8 fleet is back
They can't pull aircraft out of service to do anything that isn't absolutely necessary. Can the plane still fly with these seats? Then it's not getting done.
So wait until the 7M8 fleet is back
Though it is widely agreed that the problem began well before the start of this thread let's give Air Canada the benefit of doubt - they had a year and a half to even just acknowledge the (systemic) problem. But they didn't even do that.
People who believe the problem will be addressed once the 7M8 is back in the air are Air Canada's exact target market.
Jun 16, 2019, 10:08 pm
#1894
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
This thread started on November 19 2017. The 7M8 was grounded on March 13 2019.
Though it is widely agreed that the problem began well before the start of this thread let's give Air Canada the benefit of doubt - they had a year and a half to even just acknowledge the problem. But they didn't even do that.
People who believe the problem will be addressed once the 7M8 is back in the air are Air Canada's exact target market.
Though it is widely agreed that the problem began well before the start of this thread let's give Air Canada the benefit of doubt - they had a year and a half to even just acknowledge the problem. But they didn't even do that.
People who believe the problem will be addressed once the 7M8 is back in the air are Air Canada's exact target market.
Jun 17, 2019, 11:40 am
#1895
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
So even if someone at AC was telling me it'd be fixed by say September (and to be clear, they are not I'm just making up a new date); I'm not sure I'd believe them at this point. Not until we are past that whatever date it is and having anecdotal evidence.
Jun 17, 2019, 4:20 pm
#1896
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
PSA: If you’re reading this and happen to be flying AC788 tonight (June 17, 2019), do yourself a favour and don’t sit in 7A.
You’re welcome.
You’re welcome.
Jun 17, 2019, 7:30 pm
#1897
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I finally wrote in about my May 16 incident. I still haven't received anything from the form on May 27th.
Jun 17, 2019, 10:46 pm
#1898
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Jun 17, 2019, 11:09 pm
#1899
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I'm going to reply to what I think you're asking.
I wrote in about May 16 because I did not get an onboard compensation form. I just never got around to it.
They're not super fast about issuing the compensation, but I also don't have any pressing need for another $300, so I won't follow up yet.
I wrote in about May 16 because I did not get an onboard compensation form. I just never got around to it.
They're not super fast about issuing the compensation, but I also don't have any pressing need for another $300, so I won't follow up yet.
Jun 18, 2019, 4:43 am
#1900
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I'm going to reply to what I think you're asking.
I wrote in about May 16 because I did not get an onboard compensation form. I just never got around to it.
They're not super fast about issuing the compensation, but I also don't have any pressing need for another $300, so I won't follow up yet.
I wrote in about May 16 because I did not get an onboard compensation form. I just never got around to it.
They're not super fast about issuing the compensation, but I also don't have any pressing need for another $300, so I won't follow up yet.
Thanks.
Jun 18, 2019, 12:11 pm
#1901
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
But the form from my flight on the 27th still hasn't been processed
Edit: I totally misread the email. The $300 was for the onboard compensation form for the 27th flight. It just came in so shortly after my previous email that I assumed a correlation.
Last edited by canadiancow; Jun 18, 2019 at 2:27 pm
Jun 19, 2019, 12:53 pm
#1902
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Update, response to the May 17 flight email (sent on June 17) came in today, June 19.
Another $300, no questions asked. Though it was definitely in the maintenance log.
Another $300, no questions asked. Though it was definitely in the maintenance log.
Jun 19, 2019, 2:55 pm
#1903
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I received 3 vouchers between yesterday and today for my 3 incidents spaced out across 10 days - I guess they run these in batches.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
Jun 19, 2019, 3:07 pm
#1904
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I received 3 vouchers between yesterday and today for my 3 incidents spaced out across 10 days - I guess they run these in batches.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
I'm not sure exactly what the threshold is, but I'll try to add some to the wiki.