Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jul 19, 2019, 7:15 am
#2011
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Well - you guys are lucky. I sent in a complaint 15 days ago now and other than getting an automated email back I have heard squat.
I know I'm just a lowly E35k but I still think 2 weeks+ to respond to a complaint is far too long. Sign - I seem to be adding to the things I want to complain about
I know I'm just a lowly E35k but I still think 2 weeks+ to respond to a complaint is far too long. Sign - I seem to be adding to the things I want to complain about
Jul 19, 2019, 2:24 pm
#2012
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 913
Shouldn't matter what status you are E35K or SE or MM in fact they need to win over the lower status by motivating them to fly more. The upper echelon tiers they have already & most likely they'll be back for more regardless.
Jul 19, 2019, 4:08 pm
#2013
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
The more I fly AC, the less I want to fly them.
I still think they're the best for me to YYZ (lie-flat) and YVR/YYC (flight pass), but the only intercontinental segments I book these days are:
1. Aeroplan with IKK as placeholders until something better opens
2. Mistake fares
3. I happen to be departing Canada instead of SFO, and AC has the cheapest fare
Amusingly, some pricing changes this year have made me stop IKK'ing SFO-YYZ and start buying P fares, but again, it's not because I think AC is the best airline, it's because I think they're the best on the route.
It would be VERY easy for me to switch to another airline (likely United). But with my travel patterns, and how I've been treated by AC, AA, UA, and DL, AC wins. If AC starts treating me worse, they will lose some of my business.
The only reason deflategate hasn't drastically affected my travel is because a deflated Signature pod is still better than a UA recliner, and I tend to buy cheap enough tickets that the compensation satisfies me. Or rather, I tend to only experience the issue on cheap fares. I've had a few flights where the conversation very quickly would have been "$2500 USD cash or lawsuit" had there been an issue.
Someone who demonstrates both loyalty and spend is not someone you want to assume will come back regardless. I don't think 3 weeks is an acceptable response time for anyone, but I fully expect an SE's letter from yesterday should be handled before a no-status passenger who's been waiting 3 weeks.
Jul 19, 2019, 5:32 pm
#2014
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
FIN 734
7A 6D 5D deflated at TOD.
6D was fine at boarding. The position I was in prevented me from feeling it until I went upright for landing.
I'm going to write in, but not for compensation. I'm currently sitting on my blanket and it's not sufficient.
7A 6D 5D deflated at TOD.
6D was fine at boarding. The position I was in prevented me from feeling it until I went upright for landing.
I'm going to write in, but not for compensation. I'm currently sitting on my blanket and it's not sufficient.
Jul 22, 2019, 3:29 pm
#2016
Join Date: Jul 2019
Location: YFC
Programs: Air Canada/Aeroplan E50K, Mariott Gold Elite, Hotels.com Gold, Best Western Diamond Select,
Posts: 288
Jul 22, 2019, 4:23 pm
#2017
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
7K on 33 Sunday night
Flat bottom. The 321 trick did work...took about 5 times before it started to inflate though
4A on the 787 was fine (phew)
Flat bottom. The 321 trick did work...took about 5 times before it started to inflate though
4A on the 787 was fine (phew)
Jul 22, 2019, 11:10 pm
#2019
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
you didn't have the pad with you?
Jul 23, 2019, 12:27 am
#2020
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Jul 26, 2019, 12:02 am
#2023
Join Date: Jul 2012
Programs: AC SE MM
Posts: 300
AC 571 SFO-YVR today June 25. 2A Seatback deflated shortly after take off.Resets resulted in nothing, was offered to take an empty seat in 8G, I declined because I had all my work material all set out, bags, drink etc plus its a relatively short flight plus I wanted the window seat for natural light. Did not get a compensation form because there was an empty seat available plus something about being a flight under 3 hours which I did not understand. This was my 4th deflated seat this year out of 40 legs. I really hope they fix this.
Jul 26, 2019, 12:56 pm
#2024
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
AC895 7/26 MXP-YYZ, 789, 8A seatback deflated over and over. 321 would re-inflate and then it would go down again. FA reset it and it still didn't go all the way up. Didn't ask for comp as 7A was open.
Frankly, I hate these seats anyway, it feels like sitting on a roly-poly balloon to me.
Frankly, I hate these seats anyway, it feels like sitting on a roly-poly balloon to me.
Jul 26, 2019, 12:57 pm
#2025
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
