Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Sep 26, 2018, 6:37 am
#451
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Earlier this month, I had not heard anything within a week, so I emailed CS with my compensation form number and the issues, and i heard back, with suitable compensation, within 2 days.
YMMV.
Sep 26, 2018, 11:29 am
#452
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I received an email (and compensation) from AC (unprompted by me) within a week in March this year.
Earlier this month, I had not heard anything within a week, so I emailed CS with my compensation form number and the issues, and i heard back, with suitable compensation, within 2 days.
YMMV.
Earlier this month, I had not heard anything within a week, so I emailed CS with my compensation form number and the issues, and i heard back, with suitable compensation, within 2 days.
YMMV.
If so, I've never had the eMCO or whatever compensation arrive in my mail that fast... or email (I don't remember anywhere to fill in an email address on the green form)... So if you get yours in a week, then well... good for you!
Sep 26, 2018, 12:34 pm
#453
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.
Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.
For the more recent one, I sent them an email after not hearing anything for a week.
Sep 26, 2018, 1:11 pm
#454
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yes- it was the green form, which is now white btw.
I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.
Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.
For the more recent one, I sent them an email after not hearing anything for a week.
I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.
Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.
For the more recent one, I sent them an email after not hearing anything for a week.
Sep 26, 2018, 1:20 pm
#455
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
Yes- it was the green form, which is now white btw.
I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.
Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.
For the more recent one, I sent them an email after not hearing anything for a week.
I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.
Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.
For the more recent one, I sent them an email after not hearing anything for a week.
Sep 26, 2018, 1:21 pm
#456
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
Sep 26, 2018, 2:03 pm
#457
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
(is the solution for the pax to bring duct/quack tape?)
Sep 26, 2018, 2:08 pm
#458
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
In the interim, SDs will be issued the following:
Sep 26, 2018, 2:10 pm
#459
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 26, 2018, 4:16 pm
#461
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Thanks for all the feedback folks! Sounds like two weeks isn't unusual but will chase again in a day or two if I've not heard anything. I asked them to provide an offer both of miles and voucher to choose from which possibly contributed to delay.
Sep 26, 2018, 4:37 pm
#463
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
So this is the mysterious news that was hinted at a while back. Interesting indeed.
Here's hoping they can find a way to make any fix stick.
Here's hoping they can find a way to make any fix stick.
Last edited by Bohemian1; Sep 26, 2018 at 4:38 pm Reason: Spelling
Sep 26, 2018, 9:25 pm
#464
Join Date: Jul 2009
Posts: 91
I am at two weeks with no contact
Sep 29, 2018, 6:21 am
#465
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Had my first definite deflated seat experience last night. Didn't realize until dinner service had started, that especially the upper back area of my seat was rock hard. SD tried resetting from the screen. Felt better initially, but I could feel it deflating under me. She next tried the manual reset down at the base of the seat.
Thankfully 5G was empty - it had been marked unavailable due to deflation issues itself. It maybe wasn't 100% inflated, but it was a heck of a lot better than my 6K.
To cap off a great night for the Smith family, my wife's 5K was also deflated. The software reset cured it, but apparently it deflated a couple more times during the night and she had to reset it.
SD was very knowledgeable about the issue and helpful, but there's only so much she can do to cure what's ultimately an issue of defective hardware.
I look forward to seeing what compensation AC will give us for this craptacular experience.
Thankfully 5G was empty - it had been marked unavailable due to deflation issues itself. It maybe wasn't 100% inflated, but it was a heck of a lot better than my 6K.
To cap off a great night for the Smith family, my wife's 5K was also deflated. The software reset cured it, but apparently it deflated a couple more times during the night and she had to reset it.
SD was very knowledgeable about the issue and helpful, but there's only so much she can do to cure what's ultimately an issue of defective hardware.
I look forward to seeing what compensation AC will give us for this craptacular experience.