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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example
Mattress pads purchased and listed in this thread
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Old Sep 26, 18, 6:37 am
  #451  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-2MM, Marriott- LT Titanium, SPG RIP
Posts: 2,309
Originally Posted by yyznomad View Post
From my own personal experience with the "slips" and from anecdotal posts in this forum, it takes around 6 to 8 weeks.
I received an email (and compensation) from AC (unprompted by me) within a week in March this year.

Earlier this month, I had not heard anything within a week, so I emailed CS with my compensation form number and the issues, and i heard back, with suitable compensation, within 2 days.

YMMV.
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Old Sep 26, 18, 11:29 am
  #452  
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Originally Posted by Plumber View Post
I received an email (and compensation) from AC (unprompted by me) within a week in March this year.

Earlier this month, I had not heard anything within a week, so I emailed CS with my compensation form number and the issues, and i heard back, with suitable compensation, within 2 days.

YMMV.
Was this with the green form?

If so, I've never had the eMCO or whatever compensation arrive in my mail that fast... or email (I don't remember anywhere to fill in an email address on the green form)... So if you get yours in a week, then well... good for you!
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Old Sep 26, 18, 12:34 pm
  #453  
 
Join Date: Jan 2009
Location: YOW
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Originally Posted by yyznomad View Post
Was this with the green form?

If so, I've never had the eMCO or whatever compensation arrive in my mail that fast... or email (I don't remember anywhere to fill in an email address on the green form)... So if you get yours in a week, then well... good for you!
Yes- it was the green form, which is now white btw.

I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.

Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.

For the more recent one, I sent them an email after not hearing anything for a week.
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Old Sep 26, 18, 1:11 pm
  #454  
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Originally Posted by Plumber View Post
Yes- it was the green form, which is now white btw.

I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.

Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.

For the more recent one, I sent them an email after not hearing anything for a week.
Maybe this is where AC has gotten their act together, at least for SEs? Now about those seats...
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Old Sep 26, 18, 1:20 pm
  #455  
 
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 2,951
Originally Posted by Plumber View Post
Yes- it was the green form, which is now white btw.

I don't know why I am getting a response so fast. I saw the above posters say how long they are waiting and just wanted to share that has not been my experience.

Also, the eMCOs have arrived via email. I don't put my email address on the form (I don't think I did anyways), but they certainly have my Aeroplan number, which I assume is how they get my email address.

For the more recent one, I sent them an email after not hearing anything for a week.
FWIW I have always got a response within a week or 10 days at the most. Always email but I always provide my email address. Actually all green form/white form issues have been addressed very quickly for me. Last one was 3 days.
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Old Sep 26, 18, 1:21 pm
  #456  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-2MM, Marriott- LT Titanium, SPG RIP
Posts: 2,309
Originally Posted by yyznomad View Post
Now about those seats...
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
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Old Sep 26, 18, 2:03 pm
  #457  
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Originally Posted by Plumber View Post
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
Did I miss a quote upthread with this? Was this from an email to you?

(is the solution for the pax to bring duct/quack tape?)
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Old Sep 26, 18, 2:08 pm
  #458  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint
Programs: AC*SE100K, wood level status in various other programs
Posts: 2,027
Originally Posted by Plumber View Post
"There is a design flaw that pinches the inflatable bladder and creates a nick in the cushion, this slowly deflates or completely deflates the cushion. We are working with the manufacturer for a solution. I appreciate your frustration and want to assure you we are working very diligently to fix the issue."
Interesting if this quote came from AC.

In the interim, SDs will be issued the following:

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Old Sep 26, 18, 2:10 pm
  #459  
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Originally Posted by Bohemian1 View Post
Interesting if this quote came from AC.

In the interim, SDs will be issued the following:

That seems too high quality for even an AC amenity kit.
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Old Sep 26, 18, 2:34 pm
  #460  
 
Join Date: Jan 2009
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Posts: 2,309
Originally Posted by yyznomad View Post
Was this from an email to you?
Yes
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Old Sep 26, 18, 4:16 pm
  #461  
 
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Thanks for all the feedback folks! Sounds like two weeks isn't unusual but will chase again in a day or two if I've not heard anything. I asked them to provide an offer both of miles and voucher to choose from which possibly contributed to delay.
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Old Sep 26, 18, 4:35 pm
  #462  
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Originally Posted by Plumber View Post
Yes
+1
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Old Sep 26, 18, 4:37 pm
  #463  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint
Programs: AC*SE100K, wood level status in various other programs
Posts: 2,027
So this is the mysterious news that was hinted at a while back. Interesting indeed.

Here's hoping they can find a way to make any fix stick.

Last edited by Bohemian1; Sep 26, 18 at 4:38 pm Reason: Spelling
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Old Sep 26, 18, 9:25 pm
  #464  
 
Join Date: Jul 2009
Programs: AC E75K
Posts: 63
Originally Posted by chazbag View Post
Thanks for all the feedback folks! Sounds like two weeks isn't unusual but will chase again in a day or two if I've not heard anything. I asked them to provide an offer both of miles and voucher to choose from which possibly contributed to delay.
I am at two weeks with no contact
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Old Sep 29, 18, 6:21 am
  #465  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, BA Silver, Marriott Platinum, Accor Platinum, Hilton Gold, Club Carlson Gold
Posts: 5,837
Had my first definite deflated seat experience last night. Didn't realize until dinner service had started, that especially the upper back area of my seat was rock hard. SD tried resetting from the screen. Felt better initially, but I could feel it deflating under me. She next tried the manual reset down at the base of the seat.

Thankfully 5G was empty - it had been marked unavailable due to deflation issues itself. It maybe wasn't 100% inflated, but it was a heck of a lot better than my 6K.

To cap off a great night for the Smith family, my wife's 5K was also deflated. The software reset cured it, but apparently it deflated a couple more times during the night and she had to reset it.

SD was very knowledgeable about the issue and helpful, but there's only so much she can do to cure what's ultimately an issue of defective hardware.

I look forward to seeing what compensation AC will give us for this craptacular experience.
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