Dec 2, 2017, 8:59 pm
Last edit by: canadiancow
As per AC Signature Suite page - July 2, 2021
* Air Canada Signature Class customers travelling on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following booking classes will be eligible for access to the Air Canada Signature Suite: J, C, D, Z, P. Only Aeroplan flight rewards booked as a Business Class Flexible Reward or a First Class Flexible Reward in J, C, D, Z, P, I booking classes are eligible for access. All bookings in R class (including, but not limited to, eUpgrades, Last-Minute Upgrades, and AC Bid Upgrades), Aeroplan flight rewards booked as a Business Class Lowest Reward or a First Class Lowest Reward, Star Alliance Upgrade Awards, Business Class flight rewards booked and ticketed by partner airlines, and I (including Star Alliance Upgrade Awards), as well as bookings made during irregular operations where the customer was not originally booked and confirmed in one of the eligible booking classes, will be excluded. Eligible customers may not invite guests. Access to the Air Canada Signature Suite is not available to customers travelling on promotional tickets or employees.
https://www.aircanada.com/ca/en/aco/home/fly/premium-services/signature-suite.html
canadiancow's photos: https://photos.app.goo.gl/0nui9iIVxRH5nczi1
Video of Signature Suite along with menus and food shots. https://youtu.be/QDdKM735n3k
* Air Canada Signature Class customers travelling on an Air Canada-operated flight (to Europe, Asia and South America) originally booked and ticketed in the following booking classes will be eligible for access to the Air Canada Signature Suite: J, C, D, Z, P. Only Aeroplan flight rewards booked as a Business Class Flexible Reward or a First Class Flexible Reward in J, C, D, Z, P, I booking classes are eligible for access. All bookings in R class (including, but not limited to, eUpgrades, Last-Minute Upgrades, and AC Bid Upgrades), Aeroplan flight rewards booked as a Business Class Lowest Reward or a First Class Lowest Reward, Star Alliance Upgrade Awards, Business Class flight rewards booked and ticketed by partner airlines, and I (including Star Alliance Upgrade Awards), as well as bookings made during irregular operations where the customer was not originally booked and confirmed in one of the eligible booking classes, will be excluded. Eligible customers may not invite guests. Access to the Air Canada Signature Suite is not available to customers travelling on promotional tickets or employees.
https://www.aircanada.com/ca/en/aco/home/fly/premium-services/signature-suite.html
canadiancow's photos: https://photos.app.goo.gl/0nui9iIVxRH5nczi1
Video of Signature Suite along with menus and food shots. https://youtu.be/QDdKM735n3k
New VIP lounge YYZ int'l: Air Canada Signature Suite
Nov 29, 2017, 6:35 pm
#331
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
I hope not. This would allow alot of the marginally profitable types to overburden the option and kill it with over use. Keep it restricted to international J class pax so that actual J class pax can have a chance to enjoy the benefit. One need only look at the MLL near the E gates at YYZ. Packed with the tango fare Elite card holders and their guests. I resent not being able to have something to eat , or having to wander about looking for a seat because of a large number of "Elites" who are not in J, enjoying the MLL. Your idea would destroy the Signature Suite concept and we'd be back to pickles again.
Nov 29, 2017, 6:44 pm
#332
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I can see your point here; however, as a former director of a large financial institution who was responsible for implementing policy that affected customers, the keep it simple principle comes to my immediate mind. I think the policies that you would support are fair, but I think it'd get far too complex and confuse more people (and thus drives up dissat) than anything.
YYZ is a very odd connection point for me if my only goal is getting to the destination. Certain places (India?) make sense, as I need a one-stop no matter what. If I can get a 23 hour layover, that has other benefits for me, since I'm from there. But otherwise, I need a strong enticement to book AC through YYZ rather than booking something else through somewhere else (or non-stop). And denying entry to my companion is not an enticing reason for me to buy J.
Nov 29, 2017, 6:51 pm
#333
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
I am aware that Late Night Express Dinner has been first introduced on PLH flight, then four TATL flights departing past 10pm, and now all flights departing past 10pm, as many people (me included) want to get more rest rather than eating.
If AC keep the J catering the way it is, then this is definitely a major improvement to international J pax departing YYZ.
If AC keep the J catering the way it is, then this is definitely a major improvement to international J pax departing YYZ.
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Nov 29, 2017, 6:59 pm
#334
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
There have been many posts here over the years indicating that the service times in J take too long. I recently operated a departure verging on midnight and here's some data:
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Nov 29, 2017, 7:24 pm
#335
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Anyway, thankful for the opup
Nov 29, 2017, 7:29 pm
#336
Join Date: Sep 2000
Location: OGG, YYC
Programs: AA, AC
Posts: 3,697
I'm endlessly fascinated and baffled by this thread. Air Canada has introduced ... a room with chairs, tables and food. People are clambering to figure if and how they may qualify for entry into this ... room with chairs, tables and food. The way people are talking about it you would think they're handing out bricks of gold bullion.
I'm one of those who will probably qualify for entry when flying international as I'm usually on a paid J fare. Will I use this lounge? Almost certainly not. If I'm flying on an international flight it's typically to Europe and departs late at night, long after dinner time. And there's no way I want to arrive at the airport an hour earlier for my flight, just so that I'm able to spend time in ... a room with chairs, tables and food.
I'm one of those who will probably qualify for entry when flying international as I'm usually on a paid J fare. Will I use this lounge? Almost certainly not. If I'm flying on an international flight it's typically to Europe and departs late at night, long after dinner time. And there's no way I want to arrive at the airport an hour earlier for my flight, just so that I'm able to spend time in ... a room with chairs, tables and food.
Nov 29, 2017, 7:33 pm
#337
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Nov 29, 2017, 7:35 pm
#338
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
This lounge access policy is a little dumb IMO. If I'm flying paid J and my significant other is on a J reward ticket, she should be able to attend with me. These are two expensive tickets.
Nov 29, 2017, 7:35 pm
#339
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Does it strike anyone as odd that AC is offering this very exclusive in-airport Signature Suite experience, and then the business-class fare-paying passengers have to mingle (oh, the horrors!) with those that have redeemed for a reward, eUpgraded, LMU'ed, etc. once on-board for their 6 to 14 hour flight? They will know exactly who they saw in the Signature Suite lounge, and surely will be observing the rest, through narrow eye-slits furtively scanning the cabin, as some sort of lower form of life (dare I say it?) cheapening the product...
Nov 29, 2017, 8:00 pm
#340
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Nov 29, 2017, 8:05 pm
#341
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
Nov 29, 2017, 8:09 pm
#342
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Does it strike anyone as odd that AC is offering this very exclusive in-airport Signature Suite experience, and then the business-class fare-paying passengers have to mingle (oh, the horrors!) with those that have redeemed for a reward, eUpgraded, LMU'ed, etc. once on-board for their 6 to 14 hour flight? They will know exactly who they saw in the Signature Suite lounge, and surely will be observing the rest, through narrow eye-slits furtively scanning the cabin, as some sort of lower form of life (dare I say it?) cheapening the product...
Nov 29, 2017, 8:11 pm
#343
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
That however does not apply to connecting passengers, who depending upon the connection might end up with quite a bit of time on their hand.
Nov 29, 2017, 8:16 pm
#344
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,957
There have been many posts here over the years indicating that the service times in J take too long. I recently operated a departure verging on midnight and here's some data:
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Out of 30J Pax 27 opted for dinner. I found this to be an unusually high number, but perhaps it was because we emphasized "quick and hot", this may have impacted the numbers. 4 of the 27 drifted off, 3 more declined the hot after having ordered it. In all, the service which comprised beverage of choice, complete meal, hot beverages & liqueurs was wrapped up in 1 hour and 5 minutes - lights out. It also freed up 2 Crew members to assist and accelerate the service in Y.
Nov 29, 2017, 8:24 pm
#345
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,451
The waters are being muddied so let's please end the in-flight meals debate and keep discussion in this thread to the thread topic which is the Signature Suite lounge in YYZ.
tcook052
Ac forum mod.
tcook052
Ac forum mod.