May 5, 2014, 8:21 pm
Last edit by: Arcanum
Flights operated by Air Canada rouge
NOTE: Rouge Wifi information can be found here
http://www.flyertalk.com/forum/air-c...l#post28448087
Dates in brackets indicate planned start of rouge service (either as a new route or replacing mainline service). ML placed before a date indicates the date that service is reverting to mainline.
All Airbus A319/A321 service is in the new Premium Rouge configuration with 2x2J seats. All other routes are Boeing 767-300ER aircraft in a 24J/258Y layout.
Airport codes in blue indicate that these routes are Boeing 767-300ER aircraft for all services.
Airport codes in red indicate that these routes are split between Boeing 767-300ER and Airbus services.
Airport codes in black indicate that these routes are Airbus aircraft for all services.
Routes are organized based on the established rouge bases of YYZ, YUL, YYC, and YVR
*Seasonal Summer Service
YYZ
Canada
YQT YQY YXX YLW YYG (02MAY-OCT) YDF YQB YQM (01MAY19) YFC (01JUL19)
USA
MCO TPA LAS FLL HNL SRQ RSW SAN PHX MIA PSP (14DEC16)
Mexico
CUN PVR SJD
Caribbean
KIN NAS LIR GND MBJ AZS CCC CUR HUX PUJ POP SKB SJO SXM LRM HOG SNU UVF VRA BGI (07JAN) POS (21DEC16)
Europe
ATH BCN EDI VCE MAN LIS PRG BUD GLA LGW
Central and South America
LIM BOG PTY
YUL
USA
LAS MCO FLL PBI TPA MIA
Mexico
CUN MEX PVR (18NOV16)
Caribbean
ZSA CCC HOG PUJ SNU PLS POP PAP NAS (17JAN) PTP
Europe
FCO ATH BCN NCE VCE
Central and South America
SJO (22DEC16)
Africa
CMN
YYC
Canada
YHZ* YHM (2016)
USA
LAS PHX (winter only - PHX AC Express in summer)
YVR
USA
LAS HNL OGG PHX PSP KOA SAN (02JUN)
Mexico
CUN PVR
Asia
KIX
Europe
DUB LGA KEF
What to Do If Your Flight Has Been Rouged According to the AC Rep "Air Canada Altitude": call AC Reservations, cancel and get a refund.
Air Canada rouge, a leisure airline
Nov 2, 2014, 11:45 am
#3901
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Ahh yes, the quote from the AC spokesperson... just like their standard "we value your feedback" line whenever they receive any feedback -- then dig in their heels and ignore.
"We value customer feedback of all kinds and a chance to respond… hopefully Rob Lowe -- and all of our customers -- will keep it coming"
They want feedback, and they've received a massive amount -- and a landslide after rouging mainline crossborder routes out of YVR and YYC. And what exactly have they done with that feedback? They've determined, and publicly stated a number of times, that he problem is that AC's customers are too stupid to understand the differences between mainline and Rouge. And that they need to communicate more about those differences.
What about the frequently-raised feedback that many average sized adults cannot fit in their seats without significant contorting and discomfort? Nope. All's good! In spite of all of the feedback on that point, AC has determined it's a communications and customer stupidity problem.
And what about the issue that taller adults (yet still within 'normal' height ranges) cannot fit at all in a standard Y seat on the 319 slaveships? Nope! No problem here! Feedback ignored! You silly customers just don't understand...
"We value customer feedback of all kinds and a chance to respond… hopefully Rob Lowe -- and all of our customers -- will keep it coming"
They want feedback, and they've received a massive amount -- and a landslide after rouging mainline crossborder routes out of YVR and YYC. And what exactly have they done with that feedback? They've determined, and publicly stated a number of times, that he problem is that AC's customers are too stupid to understand the differences between mainline and Rouge. And that they need to communicate more about those differences.
What about the frequently-raised feedback that many average sized adults cannot fit in their seats without significant contorting and discomfort? Nope. All's good! In spite of all of the feedback on that point, AC has determined it's a communications and customer stupidity problem.
And what about the issue that taller adults (yet still within 'normal' height ranges) cannot fit at all in a standard Y seat on the 319 slaveships? Nope! No problem here! Feedback ignored! You silly customers just don't understand...
FlyerJ -
I'm not disagreeing with you. I just provide media quotes.
Actually, some of the best entertainment (sadly) on this forum has been the Rouge Trip Reports thread. In particular, flyquiet's adventure had me on the floor (also sadly).
BTW, AC is not the worst offender in the "Ignore your customers" department. They just happen to be the main focus of ire on this forum (and the main focus of attention by some media and some competitors.
Nov 2, 2014, 12:05 pm
#3902
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
My final Rouge flight is this week. Thank god. (It was previously booked on mainline - far in advance - and subsequently Rouged. For a variety of unfortunate reasons, this one didn't make sense to cancel and switch carriers.)
After that, I'm done with Rouge. Never again! My knees and back will be thrilled.
I'll be sure to post a trip report here, which I'm fairly confident will not lead to any changes in the product.
After that, I'm done with Rouge. Never again! My knees and back will be thrilled.
I'll be sure to post a trip report here, which I'm fairly confident will not lead to any changes in the product.
Nov 2, 2014, 2:05 pm
#3903
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Nov 2, 2014, 2:08 pm
#3904
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Nov 2, 2014, 2:17 pm
#3905
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Nov 2, 2014, 2:18 pm
#3906
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Nov 2, 2014, 4:23 pm
#3907
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Ben Smith indicated that it was the agreement with the Pilots that kept the J seats out of the Rouge planes. With the new agreement, has this been addressed/changed?
Nov 2, 2014, 5:15 pm
#3908
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Why would they not want to have a J cabin in the aircraft? It's not as if they come to see us anyways...
Nov 2, 2014, 7:21 pm
#3909
Join Date: Feb 2013
Location: Never home.
Posts: 2,971
I think it is one way of helping limit Rouge's success and AC coming back to argue for more than 50 aircraft which the pilots will need to fly at lower rates than the current J-equipped aircraft.
Then again I haven't seen the ACPA contract and therefore am not aware of its intricacies. I bet it isn't as simple as "no J" seeing that AC is still selling PR as J within North America. I highly doubt the pilots have a specific seat size limitation! I asked around but no luck yet
Nov 2, 2014, 7:36 pm
#3910
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
I've noticed that from time to time that the Air Canada Rouge rep is online, but never posts. Perhaps they can lend their voice within this thread?
Nov 2, 2014, 7:43 pm
#3911
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Nov 2, 2014, 7:55 pm
#3912
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
Nov 3, 2014, 7:24 am
#3913
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Guess that means you won't be on rouge until the next time there are a variety of unfortunate reasons
Nov 3, 2014, 10:36 am
#3914
Join Date: Feb 2013
Location: YOW/HBA
Programs: Qantas Silver, MileagePlus Silver
Posts: 418
AC has been offering full refunds for months now on Rouged flights. You have made it crystal clear you strongly detest the product. Yet you don't cancel and re-book elsewhere? Gotcha.
Guess that means you won't be on rouge until the next time there are a variety of unfortunate reasons
Guess that means you won't be on rouge until the next time there are a variety of unfortunate reasons
Nov 3, 2014, 4:27 pm
#3915
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
AC has been offering full refunds for months now on Rouged flights. You have made it crystal clear you strongly detest the product. Yet you don't cancel and re-book elsewhere? Gotcha.
Guess that means you won't be on rouge until the next time there are a variety of unfortunate reasons
Guess that means you won't be on rouge until the next time there are a variety of unfortunate reasons
Thank you for predicting my future and my travel needs without ever having met me. And for, evidently, calling me a liar.
Here is my Rouge history, since you seem to require details. Although I'm sure this will simply attract more sniping and/or sarcasm.
- Rouge flight 1: Rouged. Flew it, expecting it wouldn't be as awful as I'd heard. It was worse.
- Rouge flight 2: Knowingly booked Rouge. Last minute, best flight time, and was able to get a plus seat. Thought that would make it better. It wasn't.
- Rouge flights 3 and 4: Both Rouged after initially booking mainline. After flight 2, I called AC and cancelled both for a full refund. Happily flew competitors (IIRC, I replaced those two specific trips with WS and DL)
(After then, no Rouge bookings on Rouge routes. Happily booked and flew other airlines.)
-Now, Rouge flight 5. Booked mainline. Subsequently Rouged. Keeping the flight, unfortunately, because I'm traveling with 3 others who are on the same flight. While Rouge is awful, I don't intend to demand that others change their plans. Sticking with it, and this will absolutely be the last time I set foot on one of those bone-crunching, knee-twisting, disgusting A319s.
Happy now? Have I sufficiently proved my case? Shall we all await the dripping-with-sarcasm reply?
A request: open dialogue is why this forum is so wonderful. Simply because you don't share others' opinions is no reason to take potshots at them or infer that they're liars. And do drop the sarcasm. The old adage is quite true. (If unsure, Google "sarcasm is" and see what pops up.)