Flight report and feedback thread
Dec 20, 2010 | 6:31 pm
#226
Join Date: Aug 1999
Location: Vancouver, BC, CANADA
Programs: AC SE, SPG P
Posts: 759
Flight/Origin-Destination: AC161 YVR-YYZ
Date: 19-Dec-2010
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Soups and salad still available at 830pm.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No. Had to reboot after the manual safety announcement
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 mins
How was the quality of the meal/Onboard cafe? Good. Had the salmon and it was tasty.
Did the cabin crew offer water regularly throughout the flight? No.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall: Average to Good
Date: 19-Dec-2010
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Soups and salad still available at 830pm.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No. Had to reboot after the manual safety announcement
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 mins
How was the quality of the meal/Onboard cafe? Good. Had the salmon and it was tasty.
Did the cabin crew offer water regularly throughout the flight? No.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall: Average to Good
Dec 21, 2010 | 6:14 am
#227
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,702
Flight/Origin-Destination: AC417 YUL-YYZ Date: 20-Dec-2010
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? YES
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, Usual offerings
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? NO.
No announcements either for gate change or 1.25 hour delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 15 mins
How was the quality of the meal/Onboard cafe? Usual cheese plate
Did the cabin crew offer water regularly throughout the flight? No.
The reading lights did not work throughout the aircraft. I requested
both from FA and IC to keep the main cabin lights on to allow reading,
they refused, claiming " the comfort of most passengers". This was a
4:00 PM, 1 hour flight, I don't think many pax would want to sleep.
So the cabin was dimmed, and I had to twiddle my thumbs for the one hour.
Map on IFE did not work, as usual.
No comment/complaint cards available on board.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall: Average to Good
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? YES
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, Usual offerings
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? NO.
No announcements either for gate change or 1.25 hour delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 15 mins
How was the quality of the meal/Onboard cafe? Usual cheese plate
Did the cabin crew offer water regularly throughout the flight? No.
The reading lights did not work throughout the aircraft. I requested
both from FA and IC to keep the main cabin lights on to allow reading,
they refused, claiming " the comfort of most passengers". This was a
4:00 PM, 1 hour flight, I don't think many pax would want to sleep.
So the cabin was dimmed, and I had to twiddle my thumbs for the one hour.
Map on IFE did not work, as usual.
No comment/complaint cards available on board.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall: Average to Good
Dec 21, 2010 | 12:43 pm
#228
Join Date: Sep 2006
Location: YYT
Programs: Aeroplan, Marriott
Posts: 3
FAs "dont do kids"
You know when you think you can let something slide, and then 2 months later you're still thinking about it. That's one of these stories.
Flight: AC 80 (YYZ-LIM) Friday, October 1st, 2010.
Cabin: Economy - 12H (originally)...then to 13C.
Status: AC Elite
I board the plane, and in my seat is the FA (this always bodes well, doesnt it!?). I'm asked if I'm sitting with someone else (I'm not), and am then told that they want me to swap seats. I look over, and there's a man holding an infant sat in 12E. Apparently, when he called up the folks at AC Reservations to request the seat with the bassinet, they kindly put him in 12E on the 767 and told him that was the correct seat (which, for those unfamiliar with the Economy cabin, is the middle f**kin seat in the bulk-head, and does not contain a bassinet). Strike Numero Uno.
In fairness to the FA, he was originally being proactive in telling me they had a problem (my initial response was to put the guy with the baby in Executive First, but that's me being nice and trying to compensate for the AC Reservations' balls-up). However, the FA then vanished like a virgin on prom night and spent the rest of the time (as passengers were boarding) to hang coats in the executive cabin. Now, I know that in Executive First, for the price they're paying, anything short of a happy-ending hand-job is unacceptable, but for the love of Christ there's no need to bail right away and then never return. Telling me there's a problem does not fix the problem. Strike Numero Dos.
Throughout the boarding process, the plane is filling up with passengers, and I'm still standing there waiting to get shuffled, looking around for empty seats (while are going lik arent), to then see a couple in row 13 get moved by our friendly FA to Executive Class. Bingo, looks like we have 2 empty seats for me and the newly-arrived passenger in 12K to whom I've kindly explained the situation. Still no sign of the FA, but I've lost hope on this guy as clearly buffing shoes in Executive First is probably earning him a lot more than helping us peons out in the back of the bus. Finally, one of the gate agents comes on board, sees me standing there awkwardly, asks if there's a problem (famous last words) to which I kindly (and I mean kindly - she was actually helpful) explain the situation. Lo-and-behold, me and Diego move over to Row 13A and 13C, and we leave dad-and-infant to have the comfort of 12H and K combined.
In all of this, the FA never came back to check if we had resolved the issue. He simply bailed. Like a giant sissyboy. We're talking white-flag, I-dont-do-kids bailed. Thankfully we had enough brain cells to realise that he'd never get back to us, so were left to sort it out ourselves, like the good Canadians that we are.
The Good Part
One of the wheels off the luggage broke on the way back from South America, and AC had it repaired and returned in less than 5 days. Kudos to you, Customer Service!
Flight: AC 80 (YYZ-LIM) Friday, October 1st, 2010.
Cabin: Economy - 12H (originally)...then to 13C.
Status: AC Elite
I board the plane, and in my seat is the FA (this always bodes well, doesnt it!?). I'm asked if I'm sitting with someone else (I'm not), and am then told that they want me to swap seats. I look over, and there's a man holding an infant sat in 12E. Apparently, when he called up the folks at AC Reservations to request the seat with the bassinet, they kindly put him in 12E on the 767 and told him that was the correct seat (which, for those unfamiliar with the Economy cabin, is the middle f**kin seat in the bulk-head, and does not contain a bassinet). Strike Numero Uno.
In fairness to the FA, he was originally being proactive in telling me they had a problem (my initial response was to put the guy with the baby in Executive First, but that's me being nice and trying to compensate for the AC Reservations' balls-up). However, the FA then vanished like a virgin on prom night and spent the rest of the time (as passengers were boarding) to hang coats in the executive cabin. Now, I know that in Executive First, for the price they're paying, anything short of a happy-ending hand-job is unacceptable, but for the love of Christ there's no need to bail right away and then never return. Telling me there's a problem does not fix the problem. Strike Numero Dos.
Throughout the boarding process, the plane is filling up with passengers, and I'm still standing there waiting to get shuffled, looking around for empty seats (while are going lik arent), to then see a couple in row 13 get moved by our friendly FA to Executive Class. Bingo, looks like we have 2 empty seats for me and the newly-arrived passenger in 12K to whom I've kindly explained the situation. Still no sign of the FA, but I've lost hope on this guy as clearly buffing shoes in Executive First is probably earning him a lot more than helping us peons out in the back of the bus. Finally, one of the gate agents comes on board, sees me standing there awkwardly, asks if there's a problem (famous last words) to which I kindly (and I mean kindly - she was actually helpful) explain the situation. Lo-and-behold, me and Diego move over to Row 13A and 13C, and we leave dad-and-infant to have the comfort of 12H and K combined.
In all of this, the FA never came back to check if we had resolved the issue. He simply bailed. Like a giant sissyboy. We're talking white-flag, I-dont-do-kids bailed. Thankfully we had enough brain cells to realise that he'd never get back to us, so were left to sort it out ourselves, like the good Canadians that we are.
The Good Part
One of the wheels off the luggage broke on the way back from South America, and AC had it repaired and returned in less than 5 days. Kudos to you, Customer Service!
Dec 21, 2010 | 2:24 pm
#229
Join Date: Apr 2010
Location: YYZ
Posts: 1,225
Friday Dec 17 MIA YYZ check in go to security East of checkin counter. Guard informs me priority screening is closed due to number of waiting passengers??? I have seen twice as many at this on previous trips and no closed security. Tells us to hoof it half way around the terminal further to the east to the other security point that is as busy if not worse. Walk all the way back to original point after security as my gate is even further away to the west than the original security gate and there is only 20 people at the security point now but still turning away pax.
Plane is late arriving they turn it around really quick in about 15 minutes so only 5 minutes or so late taxiing. Get airborne and eco cabin is about half full and exec is full. FA's look after lunch and drinks, clean up trays and then disappears in the back for 1/2 hour. Several pax in J press the call button with no response. Finally FA returns, turns off all the call buttons and makes a quick service to J pax and leaves again??? No explanation, no coffee no after lunch cocktails etc. Stow everything away and get ready to land.
Plane is late arriving they turn it around really quick in about 15 minutes so only 5 minutes or so late taxiing. Get airborne and eco cabin is about half full and exec is full. FA's look after lunch and drinks, clean up trays and then disappears in the back for 1/2 hour. Several pax in J press the call button with no response. Finally FA returns, turns off all the call buttons and makes a quick service to J pax and leaves again??? No explanation, no coffee no after lunch cocktails etc. Stow everything away and get ready to land.
Dec 21, 2010 | 3:10 pm
#230
Join Date: Jun 2003
Location: YEG
Programs: AC*E75
Posts: 885
Flight/Origin-Destination: AC233 YEG-YVR
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? Painless, web checkin, would be nice to be able to check 24 hours prior to first flight, and not last flight!
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, coffee machine out of order (early am flight) better selction of pastries woudl be nice
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Slight delay for deicing, no concern
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes - no room for overcoat though
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not bad
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Overall experience/any other comments
===================
Flight/Origin-Destination: AC580 YVR-SAN
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available connecting at YVR, NEXUS would have been nice - may exit next time to use NEXUS
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes,
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes, great crew!
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals? Passed on meal, ate previous flight
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? carry on
Overall experience/any other comments
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? Painless, web checkin, would be nice to be able to check 24 hours prior to first flight, and not last flight!
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, coffee machine out of order (early am flight) better selction of pastries woudl be nice
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Slight delay for deicing, no concern
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes - no room for overcoat though
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not bad
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Overall experience/any other comments
===================
Flight/Origin-Destination: AC580 YVR-SAN
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available connecting at YVR, NEXUS would have been nice - may exit next time to use NEXUS
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes,
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes, great crew!
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals? Passed on meal, ate previous flight
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? carry on
Overall experience/any other comments
Dec 21, 2010 | 3:27 pm
#231
Join Date: Jun 2003
Location: YEG
Programs: AC*E75
Posts: 885
Flight/Origin-Destination: 581 SAN-YVR
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? Painless, web checkin, would be nice to be able to check 24 hours prior to first flight, and not last flight!
Did you use priority security (if eligible) and if so, was it quick and efficient? No need, did qucik turn for miles
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge in SAN
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes, same fabulous crew as on way down to SAN!
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus distributed on ground, orders taken in the air, newspapers distributed, Appeared to take orders in order of status as FA did not start at row 1, but went to different pax. Worked well for me as I got what i wanted but the last pax was miffed that they had no choice of menu items
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not bad,
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Overall experience/any other comments
===================
Flight/Origin-Destination: AC246 YVR-YEG
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient? No, closed at the time I went through security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No - see below
Was priority boarding offered (if applicable to your status) and efficient? Not sure came late
If there was a delay, did the gate agent provide timely updates? Delay -- thankfully
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one cheese plate, newspapers distributed, would be nice to have something other than the cheese plate on this flight
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals? OK, cheese plate, need I say more....
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? carry on
Overall experience/any other comments
Arriving YVR slightly late and needed to meet someone between flights. To ensure I had enough time, went to ticketing counter to change flights to AC224 YVR-YYC and AC8162 YYC-YEG. Agent at ticketing counter was fabulous, very professional and helpful despite having to have dealt with all the rebooking of LHR pax (pm, if you would like her name). Finished meeting, cleared security and noticed that original YVR-YEG flight delayed! Ran to gate, they were still boarding. Agent was fabulous (pm, for her name) and professional, able to accomodate me no problem, managed to get on flight and not have to connect through YYC (this is frowned upon ;-) ). For me luckily YVR-YEG flight was late!
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? Painless, web checkin, would be nice to be able to check 24 hours prior to first flight, and not last flight!
Did you use priority security (if eligible) and if so, was it quick and efficient? No need, did qucik turn for miles
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge in SAN
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay
Onboard - J cabin:
Were the crew professional & well groomed? Yes, same fabulous crew as on way down to SAN!
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus distributed on ground, orders taken in the air, newspapers distributed, Appeared to take orders in order of status as FA did not start at row 1, but went to different pax. Worked well for me as I got what i wanted but the last pax was miffed that they had no choice of menu items
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not bad,
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Overall experience/any other comments
===================
Flight/Origin-Destination: AC246 YVR-YEG
Date: Dec 20, 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient? connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient? No, closed at the time I went through security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No - see below
Was priority boarding offered (if applicable to your status) and efficient? Not sure came late
If there was a delay, did the gate agent provide timely updates? Delay -- thankfully
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one cheese plate, newspapers distributed, would be nice to have something other than the cheese plate on this flight
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals? OK, cheese plate, need I say more....
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? carry on
Overall experience/any other comments
Arriving YVR slightly late and needed to meet someone between flights. To ensure I had enough time, went to ticketing counter to change flights to AC224 YVR-YYC and AC8162 YYC-YEG. Agent at ticketing counter was fabulous, very professional and helpful despite having to have dealt with all the rebooking of LHR pax (pm, if you would like her name). Finished meeting, cleared security and noticed that original YVR-YEG flight delayed! Ran to gate, they were still boarding. Agent was fabulous (pm, for her name) and professional, able to accomodate me no problem, managed to get on flight and not have to connect through YYC (this is frowned upon ;-) ). For me luckily YVR-YEG flight was late!
Dec 23, 2010 | 2:48 pm
#232
Suspended
Join Date: Dec 2010
Posts: 1,161
Flight/Origin-Destination: AC415 Montreal-Toronto
Date: December 23, 2010
Cabin: J
Status: Super Elite
Pre departure
Was check in quick and efficient? -- checked in via machine so I could change my Aeroplan number to my Asiana number as part of changing allegiance due to the reduced benefits in 2011. It was quick and efficient and worked perfectly.
Did you use priority security (if eligible) and if so, was it quick and efficient? -- Yes I did, and it was slow, and I would have done better going into the normal line at YUL since the "priority lane" once you pass through the door was backed up, and once you passed through the door the "non-priority lane" had five or six fast moving lines. A "DOH" moment and nothing much you can do except roll the dice.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? -- Yes I did, food was good, drinks good, all is good most of the time in the MLL.
Was priority boarding offered (if applicable to your status) and efficient? -- I arrived last from the lounge so do not know. Normally there is a free for all in YUL but I cannot comment for this flight.
If there was a delay, did the gate agent provide timely updates? There was a delay, the gate agent was surly and bored looking. They did not provide updates while I was there (which was not long), the sign was incorrect, and I asked so that I could return to the lounge. The lounge did send a "last call" alert to board the flight.
Onboard - J cabin:
Were the crew professional & well groomed? -- The crew was excellent, well groomed, friendly, professional, happy, and I'd give them a 10/10. The service director in particular was excellent.
If there was a delay, were you provided with timely updates? -- no delay after boarding.
Was the IFE activated on the ground? -- yes.
Was a pre-departure beverage offered on the ground? -- yes.
Did crew offer to hang your jacket? -- yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? -- yes, on the ground.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -- pretty much immediately, short flight, cheese plate situation.
How was the quality of all the meals? -- good... you guys need to add a bit more fruit and a bit less cheese though. Lots of cheese plus four grapes does not make for a balanced plate. Remove one slice of cheese, double the grapes or add some other fruit is my recommendation. Otherwise it's cheese overload.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? -- yes.
I want to reiterate how good the crew was. Makes the flight a delight. Too bad you slashed the Aeroplan benefits and am pushing me to other carriers because your product is good otherwise.
IFE actually worked without a reboot too. IT WAS A CHRISTMAS MIRACLE.
Date: December 23, 2010
Cabin: J
Status: Super Elite
Pre departure
Was check in quick and efficient? -- checked in via machine so I could change my Aeroplan number to my Asiana number as part of changing allegiance due to the reduced benefits in 2011. It was quick and efficient and worked perfectly.
Did you use priority security (if eligible) and if so, was it quick and efficient? -- Yes I did, and it was slow, and I would have done better going into the normal line at YUL since the "priority lane" once you pass through the door was backed up, and once you passed through the door the "non-priority lane" had five or six fast moving lines. A "DOH" moment and nothing much you can do except roll the dice.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? -- Yes I did, food was good, drinks good, all is good most of the time in the MLL.
Was priority boarding offered (if applicable to your status) and efficient? -- I arrived last from the lounge so do not know. Normally there is a free for all in YUL but I cannot comment for this flight.
If there was a delay, did the gate agent provide timely updates? There was a delay, the gate agent was surly and bored looking. They did not provide updates while I was there (which was not long), the sign was incorrect, and I asked so that I could return to the lounge. The lounge did send a "last call" alert to board the flight.
Onboard - J cabin:
Were the crew professional & well groomed? -- The crew was excellent, well groomed, friendly, professional, happy, and I'd give them a 10/10. The service director in particular was excellent.
If there was a delay, were you provided with timely updates? -- no delay after boarding.
Was the IFE activated on the ground? -- yes.
Was a pre-departure beverage offered on the ground? -- yes.
Did crew offer to hang your jacket? -- yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? -- yes, on the ground.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -- pretty much immediately, short flight, cheese plate situation.
How was the quality of all the meals? -- good... you guys need to add a bit more fruit and a bit less cheese though. Lots of cheese plus four grapes does not make for a balanced plate. Remove one slice of cheese, double the grapes or add some other fruit is my recommendation. Otherwise it's cheese overload.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? -- yes.
I want to reiterate how good the crew was. Makes the flight a delight. Too bad you slashed the Aeroplan benefits and am pushing me to other carriers because your product is good otherwise.
IFE actually worked without a reboot too. IT WAS A CHRISTMAS MIRACLE.
Dec 24, 2010 | 9:34 pm
#233
Join Date: Dec 2010
Location: YYZ
Programs: AC 75K MM
Posts: 22
Flight/Origin-Destination: AC161 Toronto-Vancouver
Date: December 15, 2010
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient? -- Award flight. Checked online a day before (> 24 hr) to see what seats still available, and my selected seat was still available.
Called Aeroplan to ask, and was told that there had been a change in equipment (knew about that and the two changes in schedule), and there was a note on my file that my seat needed to be re-assigned. Asked whose responsibility that was (Air Canada or Aeroplan) and was told Air Canada. I got my seat but was told to check with Air Canada since we were too close to flight departure. Phone transfer to Air Canada didn't work, and I dialed in. Was told that there was no need to call since my seat showed up as assigned, and after I explained situation, was told it was Aeroplan's fault. A few hours later, did regular online check-in and that went fine.
Did you use priority security (if eligible) and if so, was it quick and efficient? -- Yes I did, but after it looped around, it just fed into the regular line. There weren't many people, so it didn't really matter.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? -- Yes I did, food was O.K., drinks O.K.
Was priority boarding offered (if applicable to your status) and efficient? -- When I arrived at the gate 5 min after stated boarding time, I could go right up to the priority lane and through. Efficient.
If there was a delay, did the gate agent provide timely updates? No delay.
Onboard - J cabin:
Were the crew professional & well groomed? -- The crew was very good, and certain members made a point of brown-nosing with the SE's, but I guess that's what that status is for.
If there was a delay, were you provided with timely updates? -- Slight delay with some explanation.
Was the IFE activated on the ground? -- No. Started perhaps 30 min into flight with some glitches.
Was a pre-departure beverage offered on the ground? -- yes.
Did crew offer to hang your jacket? -- I gave them my heavy winter jacket.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? -- Newspapers distributed on the ground, menus in the air, and orders taken in the air.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -- More than a hour.
How was the quality of all the meals? -- Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? -- yes.
***********
POST DEPARTURE
If you have checked baggage, did it arrive within reasonable period of time?
- Checked baggage didn't all arrive promptly. One set of priority bags came out very quickly (within 10 minutes of getting to the carousels), and one of my two pieces was there. There there was a wait of over 30 minutes for another set to come out, but my second bag was not there. Then after 10 minutes, Baggage People announced that there were problems with our bags (about 15 people remaining), and that we should come to fill out claims. We filed over, and I noticed there was a priority lane (same sign as when boarding for E/SE/Executive) but after standing there for 5 min and being ignored, I asked and was told this line was not being taken care of, and I had to go to the back of the other line. Although the single line was moving very slowly (3 clerks but with > 5 min per person for filling out claims), this was almost a good thing, since after 10 min, the carousel started moving again, and our wet bags got dumped out. I think they had been taken somewhere and left in the rain, and almost forgotten.
Hope the flight back will be less eventful.
Date: December 15, 2010
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient? -- Award flight. Checked online a day before (> 24 hr) to see what seats still available, and my selected seat was still available.
Called Aeroplan to ask, and was told that there had been a change in equipment (knew about that and the two changes in schedule), and there was a note on my file that my seat needed to be re-assigned. Asked whose responsibility that was (Air Canada or Aeroplan) and was told Air Canada. I got my seat but was told to check with Air Canada since we were too close to flight departure. Phone transfer to Air Canada didn't work, and I dialed in. Was told that there was no need to call since my seat showed up as assigned, and after I explained situation, was told it was Aeroplan's fault. A few hours later, did regular online check-in and that went fine. Did you use priority security (if eligible) and if so, was it quick and efficient? -- Yes I did, but after it looped around, it just fed into the regular line. There weren't many people, so it didn't really matter.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? -- Yes I did, food was O.K., drinks O.K.
Was priority boarding offered (if applicable to your status) and efficient? -- When I arrived at the gate 5 min after stated boarding time, I could go right up to the priority lane and through. Efficient.
If there was a delay, did the gate agent provide timely updates? No delay.
Onboard - J cabin:
Were the crew professional & well groomed? -- The crew was very good, and certain members made a point of brown-nosing with the SE's, but I guess that's what that status is for.
If there was a delay, were you provided with timely updates? -- Slight delay with some explanation.
Was the IFE activated on the ground? -- No. Started perhaps 30 min into flight with some glitches.
Was a pre-departure beverage offered on the ground? -- yes.
Did crew offer to hang your jacket? -- I gave them my heavy winter jacket.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? -- Newspapers distributed on the ground, menus in the air, and orders taken in the air.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) -- More than a hour.
How was the quality of all the meals? -- Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? -- yes.
***********
POST DEPARTURE
If you have checked baggage, did it arrive within reasonable period of time?
- Checked baggage didn't all arrive promptly. One set of priority bags came out very quickly (within 10 minutes of getting to the carousels), and one of my two pieces was there. There there was a wait of over 30 minutes for another set to come out, but my second bag was not there. Then after 10 minutes, Baggage People announced that there were problems with our bags (about 15 people remaining), and that we should come to fill out claims. We filed over, and I noticed there was a priority lane (same sign as when boarding for E/SE/Executive) but after standing there for 5 min and being ignored, I asked and was told this line was not being taken care of, and I had to go to the back of the other line. Although the single line was moving very slowly (3 clerks but with > 5 min per person for filling out claims), this was almost a good thing, since after 10 min, the carousel started moving again, and our wet bags got dumped out. I think they had been taken somewhere and left in the rain, and almost forgotten.
Hope the flight back will be less eventful.
Dec 25, 2010 | 2:46 pm
#234
Join Date: Aug 2010
Posts: 3,130
Flight/Origin-Destination: AC 848
Date: 24-Dec-2010
Cabin: Y
Pre departure
Was check in quick and efficient? Friendly enough.
If there was a delay, did the gate agent provide timely updates? No delays. All well-organised.
Onboard - Y cabin:
Were the crew professional & well groomed? Yes. One of the best crews I have ever had. Excellent service.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Too long. Approximately 1.5-2 hrs (back of cabin). Not particularly impressed by AC's way of serving meals starting at te front of Y and moving back. All of the other airlines I've flown in Y typically have people serving at the beginning of each cabin, instead of AC's method of starting in the first cabin and slowly moving into the second Y cabin. Some of the airlines even manage to squeeze a drink service in. The drinks cart took ages to get around. Most people around me were done dinner by then. Not very good at all. But its been on AC like this for as long as I can remember, so I don't expect anything to change.
How was the quality of the meal/Onboard cafe?
Edible, but the portions have decreased so significantly that I felt moved enough to write this report. I don't typically bother about food on planes, but this flight was a stark contrast to my last flight in AC Y before I left Canada for 2 years (Feb 2008).The salad was tiny, but edible enough. Nothing to write home about (Corn, slightly raw edamame (I think)). The meal portion was tiny (think half a chicken breast with two spoons of rice and a little bit of sauce). And the dinner role - the first thing I noticed - was half the size of a dinner roll on any other airline. It was literally 2 inches by 1 inch. And about 3/4s of an inch high. Too much butter for it. My last experience in Y was in Jul this year (AI) and their portions were ridiculously generous in comparison. Breakfast was even worse. A small cake (think enriched flour and lots of sugar - the two cheapest ingredients in the world) and....well...a napkin. Juice served out of a carton. Whatever happened to those natty AC breakfast boxes with a danish/muffin, yogurt/fruit and juice. I know they were around in Feb 08. I didn't care much for them then, but at least they offered the hope of sustaining a person through the miserably long immigration queues at LHR. This cake was paltry in comparison - giving you a sugar rush bound to wear off long before you get to the immigration officer. Appalling really. Especially after the LH-esque kiddy meal/hot meal service. Really made me miss 9W and VS,with their generous portions.
Did the cabin crew offer water regularly throughout the flight?
They were on a water run pretty much every time I surfaced from my crying-baby disturbed sleep. Really good.^
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Took a while to arrive after the usual long wait at immigration, but I suspect that has more to do with LHR and Xmas.
Overall experience/any other comments
Crew were impeccable. One of the best crews I've had on any airline. Well groomed. Impeccable service with a smile. More than enough willingness to accomodate customers. Very, very pleased. But the food, dear god, the food was just not adequate. Edible, yes, but I would love to see the nutritional values for it, because while the caloric value was probably well within the 'healthy' range, purely because of the small size, I suspect the sugar component was significantly above what most people call 'healthy'. And it wasn't nearly enough to carry one through the post landing immigration/luggage collection phase that rarely takes less than an hr.
Date: 24-Dec-2010
Cabin: Y
Pre departure
Was check in quick and efficient? Friendly enough.
If there was a delay, did the gate agent provide timely updates? No delays. All well-organised.
Onboard - Y cabin:
Were the crew professional & well groomed? Yes. One of the best crews I have ever had. Excellent service.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Too long. Approximately 1.5-2 hrs (back of cabin). Not particularly impressed by AC's way of serving meals starting at te front of Y and moving back. All of the other airlines I've flown in Y typically have people serving at the beginning of each cabin, instead of AC's method of starting in the first cabin and slowly moving into the second Y cabin. Some of the airlines even manage to squeeze a drink service in. The drinks cart took ages to get around. Most people around me were done dinner by then. Not very good at all. But its been on AC like this for as long as I can remember, so I don't expect anything to change.
How was the quality of the meal/Onboard cafe?
Edible, but the portions have decreased so significantly that I felt moved enough to write this report. I don't typically bother about food on planes, but this flight was a stark contrast to my last flight in AC Y before I left Canada for 2 years (Feb 2008).The salad was tiny, but edible enough. Nothing to write home about (Corn, slightly raw edamame (I think)). The meal portion was tiny (think half a chicken breast with two spoons of rice and a little bit of sauce). And the dinner role - the first thing I noticed - was half the size of a dinner roll on any other airline. It was literally 2 inches by 1 inch. And about 3/4s of an inch high. Too much butter for it. My last experience in Y was in Jul this year (AI) and their portions were ridiculously generous in comparison. Breakfast was even worse. A small cake (think enriched flour and lots of sugar - the two cheapest ingredients in the world) and....well...a napkin. Juice served out of a carton. Whatever happened to those natty AC breakfast boxes with a danish/muffin, yogurt/fruit and juice. I know they were around in Feb 08. I didn't care much for them then, but at least they offered the hope of sustaining a person through the miserably long immigration queues at LHR. This cake was paltry in comparison - giving you a sugar rush bound to wear off long before you get to the immigration officer. Appalling really. Especially after the LH-esque kiddy meal/hot meal service. Really made me miss 9W and VS,with their generous portions.
Did the cabin crew offer water regularly throughout the flight?
They were on a water run pretty much every time I surfaced from my crying-baby disturbed sleep. Really good.^
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Took a while to arrive after the usual long wait at immigration, but I suspect that has more to do with LHR and Xmas.
Overall experience/any other comments
Crew were impeccable. One of the best crews I've had on any airline. Well groomed. Impeccable service with a smile. More than enough willingness to accomodate customers. Very, very pleased. But the food, dear god, the food was just not adequate. Edible, yes, but I would love to see the nutritional values for it, because while the caloric value was probably well within the 'healthy' range, purely because of the small size, I suspect the sugar component was significantly above what most people call 'healthy'. And it wasn't nearly enough to carry one through the post landing immigration/luggage collection phase that rarely takes less than an hr.
Last edited by yulred; Dec 27, 2010 at 3:34 pm
Dec 27, 2010 | 1:33 pm
#235
Join Date: Dec 2009
Location: YVR
Programs: 100K
Posts: 444
HNL-YVR
Flight/Origin-Destination: AC048 Honolulu - Vancouver
Date: December 25, 2010
Cabin: J
Status: Super Elite
Pre departure
Was check in quick and efficient? Economy, non-status were ahead of me in the priority lane didnt seem to bother the attendant.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge. Red Carpet lounge was about 15 minutes away from gate at the other side of the airport.
Was priority boarding offered (if applicable to your status) and efficient? Gate lice were causing congestion. Staff made no attempt to create a priority lane or enforce priority boarding.
If there was a delay, did the gate agent provide timely updates? There was a delay; at check in I was informed there would be a half hour delay. Delay was over an hour.
Onboard - J cabin:
Were the crew professional & well groomed? Most of the crew was nice enough although one of them seemed to be having a bad day and gave me attitude.
If there was a delay, were you provided with timely updates? Yes.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Dont think so.
Approximately how long after take off did it take for the first meal service to be completed? Fell asleep.
How was the quality of all the meals? Maybe Im just really getting sick of eating the same AC food but it was barely edible. Is it that hard to get the same quality of catering that they have on the Asian airlines?
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Date: December 25, 2010
Cabin: J
Status: Super Elite
Pre departure
Was check in quick and efficient? Economy, non-status were ahead of me in the priority lane didnt seem to bother the attendant.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No lounge. Red Carpet lounge was about 15 minutes away from gate at the other side of the airport.
Was priority boarding offered (if applicable to your status) and efficient? Gate lice were causing congestion. Staff made no attempt to create a priority lane or enforce priority boarding.
If there was a delay, did the gate agent provide timely updates? There was a delay; at check in I was informed there would be a half hour delay. Delay was over an hour.
Onboard - J cabin:
Were the crew professional & well groomed? Most of the crew was nice enough although one of them seemed to be having a bad day and gave me attitude.
If there was a delay, were you provided with timely updates? Yes.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Dont think so.
Approximately how long after take off did it take for the first meal service to be completed? Fell asleep.
How was the quality of all the meals? Maybe Im just really getting sick of eating the same AC food but it was barely edible. Is it that hard to get the same quality of catering that they have on the Asian airlines?
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.
Dec 28, 2010 | 7:41 am
#236
Join Date: Feb 2009
Posts: 133
Toronto to Las Vegas in Exec cabin
Flight/Origin-Destination: AC 556 Toronto to Las Vegas on an Airbus 319.
Date: 23 December 2010
Cabin: J
Status: None, just basic AE
Pre departure
Was check in quick and efficient?
Yes, I used on-line, and when I arrived at T1 there was a large crowd to check bags. There was an AC person monitoring the queue, and when she saw I was in the exec cabin took me over to the next agent ahead of everyone else, and my one bag was given the red priority tag.
Did you use priority security (if eligible) and if so, was it quick and efficient?
Yes. Very few people in security so I was processed in a few minutes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Nothing new in the transborder lounge. I had the soup and salad along with my gin and tonic.
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates?
Not really good here. Lots of people and those with children, E and SE called but no J. I went up anyway and was boarded quickly.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates?
We departed 30 minutes late, no explanation given.
Was the IFE activated on the ground? Not sure, I never use IFE.
Was a pre-departure beverage offered on the ground? Yes, water and orange juice.
Did crew offer to hang your jacket? Yes. Both my suit jacket and my winter coat.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers and menu distributed on the ground. (New menus, nicely printed on heavy paper). Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
About two hours.
How was the quality of all the meals?
Very good. I had a tasty Pan-fried breast of chicken. The dessert was strawberry cheesecake that was merely ok.
Did the cabin crew continuously top up the beverage of your choice throughout the flight?
Yes, my FA was particularly good in this regard. All J cabin seats were occupied.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Priority tagging worked as I had my bag within minutes of arriving in LAS
Overall experience/any other comments
An excellent flight with first-rate on board services
Date: 23 December 2010
Cabin: J
Status: None, just basic AE
Pre departure
Was check in quick and efficient?
Yes, I used on-line, and when I arrived at T1 there was a large crowd to check bags. There was an AC person monitoring the queue, and when she saw I was in the exec cabin took me over to the next agent ahead of everyone else, and my one bag was given the red priority tag.
Did you use priority security (if eligible) and if so, was it quick and efficient?
Yes. Very few people in security so I was processed in a few minutes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Nothing new in the transborder lounge. I had the soup and salad along with my gin and tonic.
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates?
Not really good here. Lots of people and those with children, E and SE called but no J. I went up anyway and was boarded quickly.
Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates?
We departed 30 minutes late, no explanation given.
Was the IFE activated on the ground? Not sure, I never use IFE.
Was a pre-departure beverage offered on the ground? Yes, water and orange juice.
Did crew offer to hang your jacket? Yes. Both my suit jacket and my winter coat.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers and menu distributed on the ground. (New menus, nicely printed on heavy paper). Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
About two hours.
How was the quality of all the meals?
Very good. I had a tasty Pan-fried breast of chicken. The dessert was strawberry cheesecake that was merely ok.
Did the cabin crew continuously top up the beverage of your choice throughout the flight?
Yes, my FA was particularly good in this regard. All J cabin seats were occupied.
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Priority tagging worked as I had my bag within minutes of arriving in LAS
Overall experience/any other comments
An excellent flight with first-rate on board services
Dec 30, 2010 | 9:37 am
#237
Join Date: Jan 2004
Location: YYR
Programs: AC-2MM & 75K
Posts: 1,355
Flight/Origin-Destination; Date; Cabin: These are general comments, not a specific flight.
Status: Super Elite
Pre departure
Was check in quick and efficient? Yes, always, because I use web check-in.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Not always quick and efficient. This is usually a CATSA problem; however, lack of controlled access to priority line is an issue at YYZ and putting elderly, babys and disabled persons in the same line as road warriors doesn't make sense.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? MLLs are good. Love the soup. Sometimes some MLL lounges are too busy (during rush hour). Suggestions: restrict cell phones to cell phone rooms (like smoking rooms) and ban children. Some partner lounges are not very nice.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Sometimes chaotic at gate, but that will not change, because people love to rush the gate and I don't see this as a problem.
If there was a delay, did the gate agent provide timely updates? Sometimes, but not always. Often they are not informed.
Onboard - J cabin:
Were the crew professional & well groomed? Yes, always.
If there was a delay, were you provided with timely updates? Sometimes, but not always.
Was the IFE activated on the ground? Yes, but I don't care about this because I never watch anything until after take off.
Was a pre-departure beverage offered on the ground? Yes, always.
Did crew offer to hang your jacket? Yes, but I don't care about this - prefer to put my coat in the overhead bin.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, usually if I want a paper I ask for it when I board. Meal orders are always taken after takeoff. S/E priority ask has improved significantly. Only not had my meal choice once - in the last row of an A320 and the cabin was full of AC staff. But this was an isolated incident.
Did crew offer a hot towel prior to the meal service? Yes, always.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Never timed, but faster than it used to be (which I like). I like the quick meals on the overnight flights.
How was the quality of all the meals? OK, but not as good as it used to be. Please bring back ice tea.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, always.
Onboard - Y cabin:
Were the crew professional & well groomed? See above.
If there was a delay, were you provided with timely updates? See above.
Was the IFE activated on the ground? See above.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe? Average.
Did the cabin crew offer water regularly throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? No! Long delays at YYZ and priority tags have been hit and miss since the beginning.
Overall experience/any other comments:
In general, I find AC staff on the ground and in the air to be competent and professional. Some could be a little more pleasant, but these are the few. On board, I find the attitude and disposition of the IC seems to set a standard for the crew.
Suggestion re announcement: 1. reduce announcements, especially in the middle of the night. For example, if you have to announce seat belts, just say "seat belts please" not "we have encoutered an area of turbulence and the Captain has illuminated the seat belt sign. We request that you return to your seat and fasten your seat belt until the seat belt sign has been extinguished (sic)." 2. Have annoucements made by the same person in multiple languages. I hate it when my movie is interputed three times, five minutes apart, to hear the same annoucement in different languages. Just do it once and get it over with please.
Status: Super Elite
Pre departure
Was check in quick and efficient? Yes, always, because I use web check-in.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes. Not always quick and efficient. This is usually a CATSA problem; however, lack of controlled access to priority line is an issue at YYZ and putting elderly, babys and disabled persons in the same line as road warriors doesn't make sense.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? MLLs are good. Love the soup. Sometimes some MLL lounges are too busy (during rush hour). Suggestions: restrict cell phones to cell phone rooms (like smoking rooms) and ban children. Some partner lounges are not very nice.
Was priority boarding offered (if applicable to your status) and efficient? Yes. Sometimes chaotic at gate, but that will not change, because people love to rush the gate and I don't see this as a problem.
If there was a delay, did the gate agent provide timely updates? Sometimes, but not always. Often they are not informed.
Onboard - J cabin:
Were the crew professional & well groomed? Yes, always.
If there was a delay, were you provided with timely updates? Sometimes, but not always.
Was the IFE activated on the ground? Yes, but I don't care about this because I never watch anything until after take off.
Was a pre-departure beverage offered on the ground? Yes, always.
Did crew offer to hang your jacket? Yes, but I don't care about this - prefer to put my coat in the overhead bin.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, usually if I want a paper I ask for it when I board. Meal orders are always taken after takeoff. S/E priority ask has improved significantly. Only not had my meal choice once - in the last row of an A320 and the cabin was full of AC staff. But this was an isolated incident.
Did crew offer a hot towel prior to the meal service? Yes, always.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Never timed, but faster than it used to be (which I like). I like the quick meals on the overnight flights.
How was the quality of all the meals? OK, but not as good as it used to be. Please bring back ice tea.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, always.
Onboard - Y cabin:
Were the crew professional & well groomed? See above.
If there was a delay, were you provided with timely updates? See above.
Was the IFE activated on the ground? See above.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe? Average.
Did the cabin crew offer water regularly throughout the flight? Yes.
Post departure
If you have checked baggage, did it arrive within reasonable period of time? No! Long delays at YYZ and priority tags have been hit and miss since the beginning.
Overall experience/any other comments:
In general, I find AC staff on the ground and in the air to be competent and professional. Some could be a little more pleasant, but these are the few. On board, I find the attitude and disposition of the IC seems to set a standard for the crew.
Suggestion re announcement: 1. reduce announcements, especially in the middle of the night. For example, if you have to announce seat belts, just say "seat belts please" not "we have encoutered an area of turbulence and the Captain has illuminated the seat belt sign. We request that you return to your seat and fasten your seat belt until the seat belt sign has been extinguished (sic)." 2. Have annoucements made by the same person in multiple languages. I hate it when my movie is interputed three times, five minutes apart, to hear the same annoucement in different languages. Just do it once and get it over with please.
Last edited by dbyyz; Dec 30, 2010 at 9:45 am
Jan 1, 2011 | 9:10 pm
#238
Join Date: Jan 2010
Location: Ottawa
Programs: Aeroplan
Posts: 219
Flight/Origin-Destination: AC137 YYZ-YVR
Date: 22 Dec 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient?
NA - connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient?
NA - connecting flight
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Once comment about the service: Since you always have the lounge staff scan the boarding pass or Aeroplan Card, why not have have the system set up to alert if there has been an literary change. Here is the example: my incoming flight was delayed by half an hour, but still had another half an hour till AC137 was boarding. I later found out that I had been moved to a later flight, presumably because the computers must have thought I would have been delayed longer. It would have made sense to show an alert, and make me aware of the situation.
Was priority boarding offered (if applicable to your status) and efficient?
Yes. As mentioned above, I had apparently been moved to a later flight. When I showed up with my boarding pass (and it was rejected) the gate attendants were clearly surprised, and spent a few minutes typing on the computer top produce a new one. I suspect it would have been a problem for them because the flight seemed full.
If there was a delay, did the gate agent provide timely updates?
NA
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
The usual de-icing delay - kept well informed.
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - newspapers on the ground, and (I think) meals orders in the air.
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Guessing about an hour to 1.5h or or so.
How was the quality of all the meals?
Had the beef - the quality of the meat itself was not great - seemed to be what I would expect from a cheaper cut of beef. Really not appropriate for J - first time I have felt the meat quality was poor. Rest of the meal was fine.
Did the cabin crew continuously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Baggage turned out to be on the later flight. The baggage people in YVR paged me, and arranged to have the bag
delivered by 10am next morning before I was to leave on a road trip. They did a great job - and it arrived at 10am as promised.
Overall experience/any other comments
Great experience - crew was nice, and had all the right reactions when I asked them to make a note for maintenance that the "touch" part of the video screen was faulty and the mechanical mouse iffy (they were very apologetic - my response was worries - I did manage to make it work).
Its worth noting that the reaction of the crew to the video issue, the gate staff who effectively hid the fact that I had been proactively put on a later flight, and the the baggage people at YVR who handled the delayed bad so well, were all excellent examples of exactly how problems should be handled and minimized. Absolutely excellent staff all around on this flight.
Date: 22 Dec 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient?
NA - connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient?
NA - connecting flight
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Once comment about the service: Since you always have the lounge staff scan the boarding pass or Aeroplan Card, why not have have the system set up to alert if there has been an literary change. Here is the example: my incoming flight was delayed by half an hour, but still had another half an hour till AC137 was boarding. I later found out that I had been moved to a later flight, presumably because the computers must have thought I would have been delayed longer. It would have made sense to show an alert, and make me aware of the situation.
Was priority boarding offered (if applicable to your status) and efficient?
Yes. As mentioned above, I had apparently been moved to a later flight. When I showed up with my boarding pass (and it was rejected) the gate attendants were clearly surprised, and spent a few minutes typing on the computer top produce a new one. I suspect it would have been a problem for them because the flight seemed full.
If there was a delay, did the gate agent provide timely updates?
NA
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
The usual de-icing delay - kept well informed.
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - newspapers on the ground, and (I think) meals orders in the air.
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Guessing about an hour to 1.5h or or so.
How was the quality of all the meals?
Had the beef - the quality of the meat itself was not great - seemed to be what I would expect from a cheaper cut of beef. Really not appropriate for J - first time I have felt the meat quality was poor. Rest of the meal was fine.
Did the cabin crew continuously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Baggage turned out to be on the later flight. The baggage people in YVR paged me, and arranged to have the bag
delivered by 10am next morning before I was to leave on a road trip. They did a great job - and it arrived at 10am as promised.
Overall experience/any other comments
Great experience - crew was nice, and had all the right reactions when I asked them to make a note for maintenance that the "touch" part of the video screen was faulty and the mechanical mouse iffy (they were very apologetic - my response was worries - I did manage to make it work).
Its worth noting that the reaction of the crew to the video issue, the gate staff who effectively hid the fact that I had been proactively put on a later flight, and the the baggage people at YVR who handled the delayed bad so well, were all excellent examples of exactly how problems should be handled and minimized. Absolutely excellent staff all around on this flight.
Jan 1, 2011 | 9:31 pm
#239
Join Date: Jan 2010
Location: Ottawa
Programs: Aeroplan
Posts: 219
Flight/Origin-Destination: AC116 YVR-YYZ
Date: 28 Dec 2010
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient?
Yes
Did you use priority security (if eligible) and if so, was it quick and efficient?
NA - no lineup at security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Lounge was good - really appreciate the toast at breakfast time.
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
Was slight delay and we were informed.
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
NA
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers on the ground, meal orders in the air (I think).
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
1.5h or so(?) - we did run into a fair bit of turbulence, so that did delay things.
How was the quality of all the meals?
Disappointing - had the breakfast omelet/sausage/potato meal. The omelet was so-so (edible, but not great), but the sausage really wasn't that good (ate only one bite - odd taste, perhaps too salty). Very surprised, because I had the "same" meal on a YOW-YYZ Rapidair flight about a month ago, and it was absolutely delicious (probably the best airline meal I have had in years). So there is some huge inconsistency between the catering that perhaps should be looked at. I can certainly see how it could be hard to get the omelet just right given variations in time to get it onboard, but sausages should be quite robust.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
NA - connecting flight
Overall experience/any other comments
Nice, eager to help crew. The SD seemed to thank everyone personally for flying AC which is perhaps not necessary, but is nice.
All in all, a good flight
Date: 28 Dec 2010
Cabin: J
Status: Elite
Pre departure
Was check in quick and efficient?
Yes
Did you use priority security (if eligible) and if so, was it quick and efficient?
NA - no lineup at security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Lounge was good - really appreciate the toast at breakfast time.
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
Was slight delay and we were informed.
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
NA
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers on the ground, meal orders in the air (I think).
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
1.5h or so(?) - we did run into a fair bit of turbulence, so that did delay things.
How was the quality of all the meals?
Disappointing - had the breakfast omelet/sausage/potato meal. The omelet was so-so (edible, but not great), but the sausage really wasn't that good (ate only one bite - odd taste, perhaps too salty). Very surprised, because I had the "same" meal on a YOW-YYZ Rapidair flight about a month ago, and it was absolutely delicious (probably the best airline meal I have had in years). So there is some huge inconsistency between the catering that perhaps should be looked at. I can certainly see how it could be hard to get the omelet just right given variations in time to get it onboard, but sausages should be quite robust.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
NA - connecting flight
Overall experience/any other comments
Nice, eager to help crew. The SD seemed to thank everyone personally for flying AC which is perhaps not necessary, but is nice.
All in all, a good flight
Jan 2, 2011 | 8:10 pm
#240
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Flight/Origin-Destination: AC186 (YYC - YUL)
Date: 01-Jan-2011
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes (OLCI)
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and it worked well.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.
Overall experience/any other comments: The service on this flight was impeccable--the SD was very professional and competent. Honestly, one of the best I've experienced.
Date: 01-Jan-2011
Cabin: J
Status: SE
Pre departure
Was check in quick and efficient? Yes (OLCI)
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and it worked well.
If there was a delay, did the gate agent provide timely updates? N/A
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.
Overall experience/any other comments: The service on this flight was impeccable--the SD was very professional and competent. Honestly, one of the best I've experienced.