Flight/Origin-Destination: AC233 YEG-YVR
Date: Dec 20, 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Painless, web checkin, would be nice to be able to check 24 hours prior to first flight, and not last flight!
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, coffee machine out of order (early am flight) better selction of pastries woudl be nice
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Slight delay for deicing, no concern
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes - no room for overcoat though
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure
How was the quality of all the meals? Not bad
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments

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Flight/Origin-Destination: AC580 YVR-SAN
Date: Dec 20, 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available connecting at YVR, NEXUS would have been nice - may exit next time to use NEXUS
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes,
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes, great crew!
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground? Yes, can we get the moving map work on the E190!!!!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No meal orders only the one breakfast option, newspapers distributed
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals? Passed on meal, ate previous flight
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? carry on

Overall experience/any other comments