Flight/Origin-Destination: AC048 Honolulu - Vancouver
Date: December 25, 2010
Cabin: J
Status: Super Elite

Pre departure
Was check in quick and efficient? Economy, non-status were ahead of me in the priority lane – didn’t seem to bother the attendant.

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? – No lounge. Red Carpet lounge was about 15 minutes away from gate at the other side of the airport.

Was priority boarding offered (if applicable to your status) and efficient? – Gate lice were causing congestion. Staff made no attempt to create a priority lane or enforce priority boarding.

If there was a delay, did the gate agent provide timely updates? There was a delay; at check in I was informed there would be a half hour delay. Delay was over an hour.

Onboard - J cabin:
Were the crew professional & well groomed? Most of the crew was nice enough although one of them seemed to be having a bad day and gave me attitude.

If there was a delay, were you provided with timely updates? Yes.

Was the IFE activated on the ground? Yes

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? – N/A.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Don’t think so.

Approximately how long after take off did it take for the first meal service to be completed? Fell asleep.

How was the quality of all the meals? Maybe I’m just really getting sick of eating the same AC food but it was barely edible. Is it that hard to get the same quality of catering that they have on the Asian airlines?

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.