Flight/Origin-Destination: AC137 YYZ-YVR
Date: 22 Dec 2010
Cabin: J
Status: E
Pre departure
Was check in quick and efficient?
NA - connecting flight
Did you use priority security (if eligible) and if so, was it quick and efficient?
NA - connecting flight
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Once comment about the service: Since you always have the lounge staff scan the boarding pass or Aeroplan Card, why not have have the system set up to alert if there has been an literary change. Here is the example: my incoming flight was delayed by half an hour, but still had another half an hour till AC137 was boarding. I later found out that I had been moved to a later flight, presumably because the computers must have thought I would have been delayed longer. It would have made sense to show an alert, and make me aware of the situation.
Was priority boarding offered (if applicable to your status) and efficient?
Yes. As mentioned above, I had apparently been moved to a later flight. When I showed up with my boarding pass (and it was rejected) the gate attendants were clearly surprised, and spent a few minutes typing on the computer top produce a new one. I suspect it would have been a problem for them because the flight seemed full.
If there was a delay, did the gate agent provide timely updates?
NA
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
The usual de-icing delay - kept well informed.
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - newspapers on the ground, and (I think) meals orders in the air.
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Guessing about an hour to 1.5h or or so.
How was the quality of all the meals?
Had the beef - the quality of the meat itself was not great - seemed to be what I would expect from a cheaper cut of beef. Really not appropriate for J - first time I have felt the meat quality was poor. Rest of the meal was fine.
Did the cabin crew continuously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Baggage turned out to be on the later flight. The baggage people in YVR paged me, and arranged to have the bag
delivered by 10am next morning before I was to leave on a road trip. They did a great job - and it arrived at 10am as promised.
Overall experience/any other comments
Great experience - crew was nice, and had all the right reactions when I asked them to make a note for maintenance that the "touch" part of the video screen was faulty and the mechanical mouse iffy (they were very apologetic - my response was worries - I did manage to make it work).
Its worth noting that the reaction of the crew to the video issue, the gate staff who effectively hid the fact that I had been proactively put on a later flight, and the the baggage people at YVR who handled the delayed bad so well, were all excellent examples of exactly how problems should be handled and minimized. Absolutely excellent staff all around on this flight.