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Please report your Star Alliance award redemption experiences

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Old Mar 2, 2016, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160€ taxes one way [of these YR=98€] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47€
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) €580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09€
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200€
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - €49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44€
HKG-ICN (Y) (OZ) - €25.54
SIN-CPH (Y) (SQ) - 103,31€
SIN-LHR-CPH (Y) (SQ,SK) - 103,31€
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) €231.74 + €20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08 €
SIN-CDG (Y) SQ - 41,45€
SIN-FRA-CDG (Y) LH - 252,39€
SIN-IST (J) SQ - 41,53€
SIN-IST (J) TK - 176,89€
YUL-ZRH (J) - 360,72€
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92€ (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54€ online
GRU-ZHR-LCY (J) LX- 30£ online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197€ online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - €43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (€46.5) online
BKK-PVG (J) TG - 64.67€ online
LAX-ARN-HEL (J) SK - €12.50 online
CPH-LIS (Y) TP - (€36,70) online
LAX-HND-LHR (F) NH - (€151) online (flight in Apr2020)
HKG-TPE (J) BR (€53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60€ online
EZE-GRU (J) TK 61.60€ online
VIE-BKK-TPE-SFO (J) BR - 240.00€ (YQ) + 60.99€ (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82€ (YQ) + 15.97€ (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23€ online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

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Old Dec 14, 2021, 11:37 pm
  #2446  
 
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
Not possible to search for awards since yesterday's evening unless it offers direct flight. Anyone same issue?
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747jetter is offline  
Old Dec 14, 2021, 11:50 pm
  #2447  
 
Join Date: Jul 2019
Posts: 1,326
Haha, now they completely wiped out award availability for DUS-ATH (direct flights) from February 11th all the way to mid-September!
747jetter I have the feeling you are referring to the only subject being discussed here in the last 3 weeks (since post #2418 or so).
747jetter likes this.

Last edited by giorginho; Dec 15, 2021 at 2:59 am
giorginho is offline  
Old Dec 15, 2021, 5:47 am
  #2448  
 
Join Date: Dec 2021
Programs: Aegean Miles & Bonus
Posts: 5
Originally Posted by giorginho
Haha, now they completely wiped out award availability for DUS-ATH (direct flights) from February 11th all the way to mid-September!
747jetter I have the feeling you are referring to the only subject being discussed here in the last 3 weeks (since post #2418 or so).
I have a feeling that the more "they are trying to fix this" the more they are going to screw up their customers (us jackasses) by allowing us to use 1 flight per month leaving at 3AM in the morning, transiting through east bimble.... with a 17 hour layover on a slingshot.

I am just saying....
BoufisG is offline  
Old Dec 15, 2021, 11:14 am
  #2449  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,007
NYC is back!!!!! God I've been waiting for this for so long (checking seaprately for EWR, LGA, and JFK sucks).
They seem to be doing sth to the backend for sure. Still no itineraries with transfers showing, which obviously is the more relevant thing.
romans likes this.
Chiller3333 is offline  
Old Dec 15, 2021, 6:31 pm
  #2450  
 
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Originally Posted by Chiller3333
NYC is back!!!!! God I've been waiting for this for so long (checking seaprately for EWR, LGA, and JFK sucks).
They seem to be doing sth to the backend for sure. Still no itineraries with transfers showing, which obviously is the more relevant thing.
really? big news then
romans is offline  
Old Dec 29, 2021, 1:38 pm
  #2451  
Hilton Contributor Badge
 
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
What happened - i am really struggling finding any redemptions around south america and asia.
nufnuf77 is offline  
Old Dec 30, 2021, 1:44 am
  #2452  
 
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Thumbs down

Originally Posted by nufnuf77
What happened - i am really struggling finding any redemptions around south america and asia.
searchin is broken - answer from A3 twitter team days ago "Hi there, unfortunately we have not an exact time frame for fixing this, yet my colleagues are checking this already, with top priority. Thank you for your understanding"
nufnuf77 likes this.
romans is offline  
Old Dec 30, 2021, 1:45 pm
  #2453  
 
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 640
So... Aegean's IT needs more than 1 month to fix this issue?
unusualtravelblog is offline  
Old Jan 5, 2022, 10:50 pm
  #2454  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,959
They probably found some loophole and just bazooka'ed the whole thing.
Palal is online now  
Old Jan 6, 2022, 1:48 am
  #2455  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,007
Since they're already at it, would be nice if they added multi-city search for *A awards
Chiller3333 is offline  
Old Jan 6, 2022, 3:34 am
  #2456  
 
Join Date: Jul 2019
Posts: 1,326
Originally Posted by Chiller3333
Since they're already at it, would be nice if they added multi-city search for *A awards
​​​​​​Yeah, it would be even nicer if they finally made the whole list of flight connections, that the call center can see/access/book, available for online redemptions. But I already wrote then about that in an email around 3 weeks ago and they replied, that they were basically aiming to simply restore the search engine to its previous state. This was also the last I heard from them, despite another email about 10 days ago. It's now been 6 whole weeks with no fix. I am pretty sure that any airline, any kind of business would have been able to set up an entirely new website from scratch within 6 weeks if they wanted to, but Aegean's IT can't perform a (OK, to oversimplify it) system reset/restore command ​​​​​​.
Chiller3333 likes this.
giorginho is offline  
Old Jan 7, 2022, 10:07 am
  #2457  
 
Join Date: Aug 2019
Location: ZRH
Programs: A3G
Posts: 13
Only nonstop award flights bookable

Hello,
since weeks i struggle to book any award flight which isn't a direct one. I did write Aegean customer service but they are very slow in answering.

I am looking for flights with a connection as there aren't always direct flights available. As an example: There is economy availability on SAN-EWR and EWR-FRA on 27.1 but it generates an error message saying there is no availability if i select SAN-FRA on 27.1 (as there is no direct flight available).

Does anyone experience the same problem or has a solution to it?

thanks for your answers
Weltrekord is offline  
Old Jan 8, 2022, 1:41 am
  #2458  
 
Join Date: Jul 2011
Posts: 775
Originally Posted by giorginho
​​​​​​Yeah, it would be even nicer if they finally made the whole list of flight connections, that the call center can see/access/book, available for online redemptions. But I already wrote then about that in an email around 3 weeks ago and they replied, that they were basically aiming to simply restore the search engine to its previous state. This was also the last I heard from them, despite another email about 10 days ago. It's now been 6 whole weeks with no fix. I am pretty sure that any airline, any kind of business would have been able to set up an entirely new website from scratch within 6 weeks if they wanted to, but Aegean's IT can't perform a (OK, to oversimplify it) system reset/restore command ​​​​​​.
A3 does NOT want to fix it -if they wanted to fix it would have been fixed!!

I have a "huge" amount of miles that are now USELESS!!

I NOW WILL NOT FLY a3 AND WILL FLY WITH OTHERS WHEN I AM NOT HELD "CAPTIVE"

At one time I was PROUD to say a3 was a GREEK airline
SPLP007 is offline  
Old Jan 8, 2022, 6:00 am
  #2459  
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Originally Posted by SPLP007
A3 does NOT want to fix it -if they wanted to fix it would have been fixed!!
I agree with this. I long ago came to the conclusion that Aegean for some reason does not want people to spend miles. Added to that, the fact that they are saying to me that if there is a schedule change on any bookings made during the X6 miles promo, the bonus will not get honoured. Next year I will spend the absolute minimum amount that I have to to get Star Alliance status.

Something has definitely changed with A3 in the last few months, and I'm not just talking about their new logo!
headingwest is offline  
Old Jan 8, 2022, 2:29 pm
  #2460  
 
Join Date: Jul 2019
Posts: 1,326
I really don't get the "my miles are useless" argument. Call them up and have them searching for 5 hours for your tickets. You can still book whatever is "normally" available! I already warned them in one of my emails, that this could happen, as the online search is probably used 90% of the time for "browsing" awards and 10% or less for actually booking them (well, my quota would probably be 99%-1%,but the 90-10 is my gut feeling after a couple of years of browsing frequent traveller's forums). In all honesty, if I had enough free time to kill, I'd probably do spend an afternoon on the phone with them and if enough members did too, I'd be curious to see if instead of 2 months it would take them 2 days to fix this.
But I do agree, that having an online award search and booking engine this broken for that long can't be a good sign...
giorginho is offline  


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