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Please report your Star Alliance award redemption experiences

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Old Mar 2, 2016, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160€ taxes one way [of these YR=98€] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47€
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) €580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09€
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200€
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - €49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44€
HKG-ICN (Y) (OZ) - €25.54
SIN-CPH (Y) (SQ) - 103,31€
SIN-LHR-CPH (Y) (SQ,SK) - 103,31€
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) €231.74 + €20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08 €
SIN-CDG (Y) SQ - 41,45€
SIN-FRA-CDG (Y) LH - 252,39€
SIN-IST (J) SQ - 41,53€
SIN-IST (J) TK - 176,89€
YUL-ZRH (J) - 360,72€
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92€ (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54€ online
GRU-ZHR-LCY (J) LX- 30£ online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197€ online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - €43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (€46.5) online
BKK-PVG (J) TG - 64.67€ online
LAX-ARN-HEL (J) SK - €12.50 online
CPH-LIS (Y) TP - (€36,70) online
LAX-HND-LHR (F) NH - (€151) online (flight in Apr2020)
HKG-TPE (J) BR (€53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60€ online
EZE-GRU (J) TK 61.60€ online
VIE-BKK-TPE-SFO (J) BR - 240.00€ (YQ) + 60.99€ (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82€ (YQ) + 15.97€ (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23€ online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

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Old Feb 28, 2022, 4:28 am
  #2506  
 
Join Date: Sep 2015
Posts: 3
I normally fly coach but for once decided to give myself a treat and managed to book a LAX-HND-LHR routing in F with ANA last May, taking off on April 10, 2022. 75k points and 35,42 EUR in taxes. This morning I got an email from Aegean that the LAX-HND flight is cancelled. After some digging, I found out that the flight is actually still there, but it will be with a B787. There is no first class in ANA Dreamliners. What a disappointment! So I think this award option is no longer available, at least in F. For the next 12 months, I found only one date in Feb 2023 with ANA business class availability from LAX to LHR. And just a few available business class transpacific routings LAX-ICN-LHR with Asiana.
jjkola is offline  
Old Feb 28, 2022, 4:39 am
  #2507  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
Originally Posted by jjkola
I normally fly coach but for once decided to give myself a treat and managed to book a LAX-HND-LHR routing in F with ANA last May, taking off on April 10, 2022. 75k points and 35,42 EUR in taxes. This morning I got an email from Aegean that the LAX-HND flight is cancelled. After some digging, I found out that the flight is actually still there, but it will be with a B787. There is no first class in ANA Dreamliners. What a disappointment! So I think this award option is no longer available, at least in F. For the next 12 months, I found only one date in Feb 2023 with ANA business class availability from LAX to LHR. And just a few available business class transpacific routings LAX-ICN-LHR with Asiana.
I'd try looking for dates when it's operated by 77W, calling ANA to alter the booking and then A3 to re-ticket.

The load on yesterday's LAX-HND was very light - I was alone in F - this is likely why they are downsizing.
jjkola likes this.
wmaciej is online now  
Old Feb 28, 2022, 6:00 am
  #2508  
 
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
Originally Posted by jjkola
I normally fly coach but for once decided to give myself a treat and managed to book a LAX-HND-LHR routing in F with ANA last May, taking off on April 10, 2022. 75k points and 35,42 EUR in taxes. This morning I got an email from Aegean that the LAX-HND flight is cancelled. After some digging, I found out that the flight is actually still there, but it will be with a B787. There is no first class in ANA Dreamliners. What a disappointment! So I think this award option is no longer available, at least in F. For the next 12 months, I found only one date in Feb 2023 with ANA business class availability from LAX to LHR. And just a few available business class transpacific routings LAX-ICN-LHR with Asiana.
The availability in a sense is there. It just very rare. As you have to have 2 things line up. F availability on 2 flights back to back with how the connections can work it is basically just one set of flights. The LAX-TYO leg can have space but TYO-LHR will not have it and the option isn't there. Ex-TYO availability has always been lower.
For what to do. As mentioned above call ANA see what they are willing to do. Most likely switch the city or put you on a flight later in the year. It has mentioned up in the thread that they will waitlist you and then someone from revenue management will get in touch. After ANA has do it's thing A3 just needs the signal to reissue the ticket. If you go from A3 side they will be bound by the public availability and will most likely in the best of situations push it out to next year where there is natural availability. Otherwise they will just offer to refund.
​​​​​​
NextWhiteDeath is offline  
Old Feb 28, 2022, 7:03 pm
  #2509  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,093
Originally Posted by jjkola
I normally fly coach but for once decided to give myself a treat and managed to book a LAX-HND-LHR routing in F with ANA last May, taking off on April 10, 2022. 75k points and 35,42 EUR in taxes. This morning I got an email from Aegean that the LAX-HND flight is cancelled. After some digging, I found out that the flight is actually still there, but it will be with a B787. There is no first class in ANA Dreamliners. What a disappointment! So I think this award option is no longer available, at least in F. For the next 12 months, I found only one date in Feb 2023 with ANA business class availability from LAX to LHR. And just a few available business class transpacific routings LAX-ICN-LHR with Asiana.
Sry to hear it fell apart! Btw, did you search every single day using the A3 search tool, or is there a faster way to search many dates en-masse?
jjkola likes this.
futuramadramallama is offline  
Old Mar 1, 2022, 9:00 am
  #2510  
 
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
I have an interesting situation. Has anyone had to rebook when the aircraft on the route has been downgraded not to include F.
I am currently in a situation where HND-LAX has been changed from 777 to 789 which doesn't have F. Aegean has told me that they can only refund me and NH has told me that they can't do anything about the ticket. Up in the thread some people have said that they have been able to convince NH to wait list there tickets and open up some extra inventor. How have you done it?
Otherwise I have to cancel and more the whole thing a year into the future as Winter 22 has a lot 789 on the usual F routes and autumn has no availability
NextWhiteDeath is offline  
Old Mar 1, 2022, 2:24 pm
  #2511  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,007
Originally Posted by NextWhiteDeath
I have an interesting situation. Has anyone had to rebook when the aircraft on the route has been downgraded not to include F.
I am currently in a situation where HND-LAX has been changed from 777 to 789 which doesn't have F. Aegean has told me that they can only refund me and NH has told me that they can't do anything about the ticket. Up in the thread some people have said that they have been able to convince NH to wait list there tickets and open up some extra inventor. How have you done it?
Otherwise I have to cancel and more the whole thing a year into the future as Winter 22 has a lot 789 on the usual F routes and autumn has no availability
I did it entirely through email with NH and only had to call A3 to have the ticket reissued.
You must make sure that there is another flight on the same day which is operated by a 77W.
I used the contact form from their website and made sure to properly reference the EU regulation and made clear that it pertains to the operating carrier rather than the ticketing one.
Maybe I got just lucky, and it did indeed take a long time, but it worked (despite having to cancel the ticket at the end of the day after all).
Chiller3333 is online now  
Old Mar 1, 2022, 2:27 pm
  #2512  
 
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
Originally Posted by Chiller3333
I did it entirely through email with NH and only had to call A3 to have the ticket reissued.
You must make sure that there is another flight on the same day which is operated by a 77W.
I used the contact form from their website and made sure to properly reference the EU regulation and made clear that it pertains to the operating carrier rather than the ticketing one.
Maybe I got just lucky, and it did indeed take a long time, but it worked (despite having to cancel the ticket at the end of the day after all).
The only 777W from HND that day is HND-JFK. Any ideas is A3 would accept a reroute. HND-NRT transfer is a bit of a problem if regulations do not change. With JFK it would be a 20 hour connection but I would be fine with that.
I will try and email them. Phone agents just kept pushing back to A3
NextWhiteDeath is offline  
Old Mar 1, 2022, 7:19 pm
  #2513  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,007
Originally Posted by NextWhiteDeath
The only 777W from HND that day is HND-JFK. Any ideas is A3 would accept a reroute. HND-NRT transfer is a bit of a problem if regulations do not change. With JFK it would be a 20 hour connection but I would be fine with that.
I will try and email them. Phone agents just kept pushing back to A3
That's a tough one, you might get lucky but I wouldn't bank on it.
The difference between LAX and JFK basically is an entire continent :/
Chiller3333 is online now  
Old Mar 2, 2022, 8:21 am
  #2514  
 
Join Date: Sep 2015
Posts: 3
Update to post #2506

Originally Posted by futuramadramallama
Sry to hear it fell apart! Btw, did you search every single day using the A3 search tool, or is there a faster way to search many dates en-masse?
Originally Posted by NextWhiteDeath
The availability in a sense is there. It just very rare. As you have to have 2 things line up. F availability on 2 flights back to back with how the connections can work it is basically just one set of flights. The LAX-TYO leg can have space but TYO-LHR will not have it and the option isn't there. Ex-TYO availability has always been lower.
For what to do. As mentioned above call ANA see what they are willing to do. Most likely switch the city or put you on a flight later in the year. It has mentioned up in the thread that they will waitlist you and then someone from revenue management will get in touch. After ANA has do it's thing A3 just needs the signal to reissue the ticket. If you go from A3 side they will be bound by the public availability and will most likely in the best of situations push it out to next year where there is natural availability. Otherwise they will just offer to refund.
​​​​​​
Originally Posted by wmaciej
I'd try looking for dates when it's operated by 77W, calling ANA to alter the booking and then A3 to re-ticket.

The load on yesterday's LAX-HND was very light - I was alone in F - this is likely why they are downsizing.

Thank you NextWhiteDeath, wmaciej and futuramadramallama for your replies and support for my post #2506 above. I checked the availability of 777 aircrafts in the LAX-HND leg and found some in October, but due to a schedule change the connection time for the LHR flight would be unreasonably long (some 16 hours). Then I did call ANA, but they said that there is nothing they can do, that I should sort it out with Aegean. They also checked other departing flights from the US with a 777 and there were some from ORD and JFK, but no award availability in F for the whole month of April 2022. I sent a contact request (as instructed in the cancellation email) to Aegean but haven't got a reply yet. I know I should probably call them, but I thought of giving them a couple of days before I do so. I will let you know how this story ends.

And I did use the A3 award search engine to make the original booking (and check for F availability later this year). There may be an easier way to do that, but I am not aware of such tool. And being a bit old school, I sure cannot code a bot or harness AI to do the job for me
futuramadramallama likes this.
jjkola is offline  
Old Mar 4, 2022, 4:29 pm
  #2515  
 
Join Date: Apr 2012
Posts: 61
hi everyone, I have an unpleasant experience with Aegean service desk
the story unfolds:
about half a year ago, I booked 2 Miles+Bonus business class award tickets VIE-IST-MLE with Turkish for me and my (at that time) fiancee, a week ago we got married, her surname has changed, since she has a new passport, I asked Turkish on FB if it's possible to change the surname, they told me I would need to talk to Aegean, as it was booked thru them with Miles+Bonus miles
I tried to do the same thru Aegean FB only receiving an information that I need to call Aegean service desk
fine, I called Aegean service desk thru Skype (we are not located in Greece), it was rather a pain to get to an operator, as for some reason, the skype call got dropped everytime after 8-14 minutes for unknown reason
finally reaching an operator, I explain the situation, she told me that the only option is to cancel the booking for my wife and rebook again, she said that there was no availability, but right after we cancel it, the availability will pop-up and miles will be transferred to the M+B account
rather unhappy, I told her to cancel my wife's booking, expecting miles to be sent back to the M+B account immediately, so I can book it again with new wife's surname
then the call got disconnected again, for like 4th time that evening...
while trying to call again, waiting for available operator, then explaining the situation again and again, I got an email stating that miles will be returned within 7 days, well, our flight it next week, today is Friday, 7 days is way too long
instead of skype, this time I used regular phone knowing it will be expensive, but... worth it probably?!
I called again, asked to be transferred back to the operator who cancelled my wife's (at that time) fully valid business class ticket, explaining the situation that I don't have miles and cannot book anything, she insisted that I should wait and miles would be transferred today by the end of the day
current situation: miles are back, but no business class availability in I bucket for our flight, only economy is available

at the moment still no fare 'I' availability, what happened to that space? is it locked out forever, isn't it? how could it disappear from everywhere?
I hoped it would become available at midnight Turkey time, nothing at midnight Greece time, nothing CET time, hoping for the best after midnight GMT time...
I even purchased expertflyer and set alert for that, but...

what to do?
option 1: book economy with miles for my wife
option 2: book business class for cash (2800 euros) for one-way (ehm...)
option 3: any ideas?

TLDR: when does fare 'I' reset in TK's system?

the flight back is with BA on their metal, so I hope there won't be any issue with changing the name, still waiting for feedback from FB, but I will probably rather call them, just to be on the safe side

P.S.: calling Turkish to explain the situation and asking for any advice, they told me I could simply change wife's surname at the airport before the flight (FML)
beardie is offline  
Old Mar 4, 2022, 10:41 pm
  #2516  
 
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, SQ Gold, AT Gold, Accor Silver, HHonors Diamond, I Prefer Elite, DISCOVERY Titanium
Posts: 472
Originally Posted by beardie
hi everyone, I have an unpleasant experience with Aegean service desk
the story unfolds:
about half a year ago, I booked 2 Miles+Bonus business class award tickets VIE-IST-MLE with Turkish for me and my (at that time) fiancee, a week ago we got married, her surname has changed, since she has a new passport, I asked Turkish on FB if it's possible to change the surname, they told me I would need to talk to Aegean, as it was booked thru them with Miles+Bonus miles
I tried to do the same thru Aegean FB only receiving an information that I need to call Aegean service desk
fine, I called Aegean service desk thru Skype (we are not located in Greece), it was rather a pain to get to an operator, as for some reason, the skype call got dropped everytime after 8-14 minutes for unknown reason
finally reaching an operator, I explain the situation, she told me that the only option is to cancel the booking for my wife and rebook again, she said that there was no availability, but right after we cancel it, the availability will pop-up and miles will be transferred to the M+B account
rather unhappy, I told her to cancel my wife's booking, expecting miles to be sent back to the M+B account immediately, so I can book it again with new wife's surname
then the call got disconnected again, for like 4th time that evening...
while trying to call again, waiting for available operator, then explaining the situation again and again, I got an email stating that miles will be returned within 7 days, well, our flight it next week, today is Friday, 7 days is way too long
instead of skype, this time I used regular phone knowing it will be expensive, but... worth it probably?!
I called again, asked to be transferred back to the operator who cancelled my wife's (at that time) fully valid business class ticket, explaining the situation that I don't have miles and cannot book anything, she insisted that I should wait and miles would be transferred today by the end of the day
current situation: miles are back, but no business class availability in I bucket for our flight, only economy is available

at the moment still no fare 'I' availability, what happened to that space? is it locked out forever, isn't it? how could it disappear from everywhere?
I hoped it would become available at midnight Turkey time, nothing at midnight Greece time, nothing CET time, hoping for the best after midnight GMT time...
I even purchased expertflyer and set alert for that, but...

what to do?
option 1: book economy with miles for my wife
option 2: book business class for cash (2800 euros) for one-way (ehm...)
option 3: any ideas?

TLDR: when does fare 'I' reset in TK's system?

the flight back is with BA on their metal, so I hope there won't be any issue with changing the name, still waiting for feedback from FB, but I will probably rather call them, just to be on the safe side

P.S.: calling Turkish to explain the situation and asking for any advice, they told me I could simply change wife's surname at the airport before the flight (FML)
Option 2 can prevent any further frustration and should be problem free
yauee is offline  
Old Mar 5, 2022, 12:52 am
  #2517  
 
Join Date: Jul 2019
Posts: 1,326
beardie wow, first of all congratulations! That's some tough luck there (I mean with the award ticket ​​​​​​)! What I am most amazed about, is that you just got married 1 week ago and there's a new passport already with a new last name? Where in the world does that work out so quickly? A bit too late, but changing full names (not just a single letter, say because of a typo or spelling differences between countries) is almost always a problem with airlines, sometimes a big one, so for the sake of just her keeping her last name for another year weeks, you should have just waited (or is that change mandated by law in your country?).
The phone agent was correct about the miles appearing in your account within about 1 day. If I was in your situation I would have probably been spending all my time from the cancellation until the next 3-4 days after that looking for that I award space. I've had a similar case where I needed to cancel one ticket issued in I with miles, in order to book it via a different loyalty scheme program, but that was an Aegean flight and even then I was told that there was no guarantee that the I space I would "release" would appear again (but thankfully it did, in fact I think it had reappeared sooner than I got my miles back, but since I was using a different partner program I immediately booked that spot again, because I did all that, believe it or not, in the evening, just about 12 hours before the flight! I did have a back-up plan though, I am not that crazy ).
So if in theory there's no guarantee that the award would reappear on an Aegean flight, then it's probably even more unlikely, that it will reappear for your combination of flights on 2 different segments on another carrier (but common sense suggests that it should!). A very tough spot to be in, I certainly feel for you. I would have considered my options regarding available travel documents before canelling (not that I'm suggesting doing anything illegal).
Regarding option 1 I would only book that if Turkish offered to upgrade that (even with cash) and the total cost was substantially below that of option 2.
Regarding option 2 perhaps you can save 200-250 Euros by using a search engine (like Skyscanner) and a different booking line that Turkish themselves. Don't forget to credit the miles generated from that to a frequent flyer program (Aegean will credit just under 7000 miles, other programs could earn you more).
Perhaps the only other option (which is kind of a long shot, or maybe not) would be to take a calculated risk and wait to see if Lufthansa opens up space a few days before the flight (like 4 days before or so). They have a direct flight from Frankfurt, so if you're already in Vienna you can possibly even get the hop to Frankfurt on the same ticket, or try to change the origin airport to see what you can find, if that's an option (of course on either case you'd have to cancel your ticket as well).
One other option might be to look to book one of the legs as an award and one with cash. The only date I saw economy award availability for the whole route (which you said was available on your travel date) was on the 15th, so if you are indeed as I assume flying on the 15th, you can actually book the VIE-IST leg in business class for 25k miles, which is not a huge bargain, but it reduces the costs of the paid IST-MLE leg by an additional 600€, so you'd be basically cutting your losses short.
giorginho is offline  
Old Mar 5, 2022, 6:23 am
  #2518  
 
Join Date: Apr 2012
Posts: 61
well, no major updates
yesteday, when operator offered me economy, I guess that was just an attempt to fix an issue she caused...
around mid-night I checked the eco availability and for the same flight nothing, only routing via FRA

"I" fare not available at all, hidden forever probably, so I purchased eco for the same flight, because I really must be on the same flight as my wife
with cash 400+ euros after using my amex platinum yearly voucher, otherways would be 560 EUR

now I plan to upgrade with miles, but I don't have ticket number, only the reservation code, so trying to find that one
expert flyer has there are 4+ in J bucket, so...

wish me luck please
beardie is offline  
Old Mar 5, 2022, 2:07 pm
  #2519  
 
Join Date: Jul 2019
Posts: 1,326
Oh I wish you tons of luck and I think you are in more need of it than you know. It hasn't even been 2 weeks since more or less the whole world was busy commenting on a guy who booked himself business class and his wife economy. I don't know if you can imagine what kind of comments he received, but if you're not sure, do search for that story online, before you fly in this "configuration".
giorginho is offline  
Old Mar 5, 2022, 8:43 pm
  #2520  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
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Posts: 66,860
Not that familiar with A3 but the general resolution to a marriage name name change is to carry document/passport for both pre-marriage and post-marriage name plus a copy of the marriage license. Present all documents at check-in, security, immigration, ... this is not a uncommon situation and the authorities are use to it.

The airlines generally will not change names even a marriage change, so the necessity for the dual sets of documents.
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WineCountryUA is offline  


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