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Please report your Star Alliance award redemption experiences

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Old Mar 2, 2016, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160€ taxes one way [of these YR=98€] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47€
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) €580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09€
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200€
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - €49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44€
HKG-ICN (Y) (OZ) - €25.54
SIN-CPH (Y) (SQ) - 103,31€
SIN-LHR-CPH (Y) (SQ,SK) - 103,31€
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) €231.74 + €20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08 €
SIN-CDG (Y) SQ - 41,45€
SIN-FRA-CDG (Y) LH - 252,39€
SIN-IST (J) SQ - 41,53€
SIN-IST (J) TK - 176,89€
YUL-ZRH (J) - 360,72€
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92€ (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54€ online
GRU-ZHR-LCY (J) LX- 30Ł online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197€ online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - €43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (€46.5) online
BKK-PVG (J) TG - 64.67€ online
LAX-ARN-HEL (J) SK - €12.50 online
CPH-LIS (Y) TP - (€36,70) online
LAX-HND-LHR (F) NH - (€151) online (flight in Apr2020)
HKG-TPE (J) BR (€53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60€ online
EZE-GRU (J) TK 61.60€ online
VIE-BKK-TPE-SFO (J) BR - 240.00€ (YQ) + 60.99€ (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82€ (YQ) + 15.97€ (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23€ online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

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Old Apr 14, 2022, 1:39 am
  #2536  
 
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Originally Posted by giorginho
If it's a ticket for a United Airlines flight, then you won't be able to check a bag for free, so it doesn't always work that way. The good thing is, that a Miles&Bonus award ticket with United doesn't give you their cheapest ("basic") equivalent of a fare either, so at least you don't get charged for more stuff, like carry-on or whatever.
maybe I did not get it what do you mean but my two UA award bookings give me as a A3*G free checked bag for HNL-EWR and even 2 free checked bags for EWR-GVA-VIE
romans is offline  
Old Apr 14, 2022, 7:42 am
  #2537  
 
Join Date: Jul 2019
Posts: 1,325
romans yeah sorry, I was referring to my experience flying UA domestic economy on an A3 issued award ticket.
HNL is already a different geographical redemption, but if you still only got one bag and you hold gold status then it seems that route too doesn't offer a bag with the X award fare! On international legs you do get a bag, if I remember correctly (should have mentioned this before ​​​​​​), but the point is/was what baggage allowance the award ticket gets you, not what baggage allowance your gold status gets you!
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Old Apr 26, 2022, 4:12 am
  #2538  
 
Join Date: Sep 2008
Location: AMS
Programs: Flying Blue Platinum, A3 Miles and Bonus Gold
Posts: 107
Edelweiss (WK) redemption

I have run into an issue which I thought that some Flyertalk experts may be able to opine on. I am looking for two one-way reward seats from AMS to Calgary (YYC) in August for my in-laws. I have been searching on A3's search engine for months, and suddenly last week, two seats opened up on a flight with LX and WK (AMS-ZRH-YYC) in business class. I was about to book but I had to first check the exact spelling of my mother-in-law's surname. One day later, I returned to the search engine and found the availability was gone. I have searched the whole month of August, and there were no more reward seats on the ZRH-YYC segment (whereas, a day earlier, when I discovered the availability, there were numerous dates available in the month).

I can appreciate that availability can fluctuate, however I am still seeing availability on UA's search engine and on Expertflyer and think it is odd that all availability for the month of August should suddenly disappear. I rang A3 to ask if they could somehow check if there is an issue with the link with Swiss's booking engine, however the agent said they are no-longer able to raise any issues with Star Alliance issues internally; they can only look to the availability that we see on the website.

Has anyone encountered this issue before? Could it be an IT issue which could suddenly get resolved? Any advice would be appreciated.
Full of hot air is offline  
Old Apr 26, 2022, 5:20 am
  #2539  
 
Join Date: May 2008
Location: ARN
Posts: 3,472
Edelweiss is not a member of Star Alliance, so you won't be able to book seats with Edelweiss. It's very strange that you saw two seats on their search engine. It was probably a glitch which made these seats pop up for a short moment.
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Old Apr 26, 2022, 6:00 am
  #2540  
 
Join Date: Oct 2006
Location: FRA
Programs: *G
Posts: 169
Hi,
I found a business class award ticket FRA/BKK by TG in Nov and tried to proceed it, but the next page after inputting the name, it came out "error" and back to the first.
I tried it for economy, then it came out "travel insurance" ad page.
They have no more C class award seat? or the web system error?
After checked it, no more business class seats are available but 30min later, available again.
daiseiko is offline  
Old Apr 26, 2022, 6:29 am
  #2541  
 
Join Date: Sep 2008
Location: AMS
Programs: Flying Blue Platinum, A3 Miles and Bonus Gold
Posts: 107
Originally Posted by RedChili
Edelweiss is not a member of Star Alliance, so you won't be able to book seats with Edelweiss. It's very strange that you saw two seats on their search engine. It was probably a glitch which made these seats pop up for a short moment.
Thank you so much for the swift reply. I guess that's it - a glitch. I was triggered by your comment and performed a search on the google machine. I learned that Edelweiss have an agreement with United Airlines which allows Milage Plus redemptions on Edelweiss, hence explaining the availability on UA's website.
Full of hot air is offline  
Old Apr 26, 2022, 1:02 pm
  #2542  
 
Join Date: Jul 2019
Posts: 1,325
Originally Posted by Full of hot air
... suddenly last week, two seats opened up on a flight with LX and WK (AMS-ZRH-YYC) in business class... ...One day later, I returned to the search engine and found the availability was gone.
...Has anyone encountered this issue before? Could it be an IT issue which could suddenly get resolved? Any advice would be appreciated.
Originally Posted by RedChili
Edelweiss is not a member of Star Alliance, so you won't be able to book seats with Edelweiss. It's very strange that you saw two seats on their search engine. It was probably a glitch which made these seats pop up for a short moment.
Well I am 100,0% sure that I've seen Edelweiss award space availability with Miles&Bonus several times and I am (or at least I was until I read RedChili's comment) quite sure, that the availability exists thanks to Edelweiss being a direct subsidiary to Swiss Air and they share quite a few flight codes (I am confident both legs of the quoted itinerary had LX numbers next to them). The latter is also the case with a few other similar "subsidiaries" within the star alliance network, obviously not all, perhaps not even most (like I can't imagine a Scoot redemption, but then again Scoot isn't sharing any flight codes with Singapore Airlines, so it's not the same thing, my reference above is strictly to flights operated by the subsidiary but under a "parent airline's" flight number), but certainly quite a few. To me the surprize is that the availability vanished, not that it existed in the first place and I would guess the issue is probably one of many IT issues that the award search engine has been facing lately, like the lack of Air India awards or the complete lack of 2-segment-awards with Star Alliance partners for over 2 months (late November to mid-January) etc.
I really hate it when a phone agent tells me "we can only see and book what you see online", because we already know for a fact, that this is not true, so I'd try my luck again with a different agent. However if Edelweiss codeshare flights have been pulled from the system, even if it's due to an IT error, it is possible that even phone agents won't be able to perform the booking.
I think only an "insider" expert (an Aegean employee with an FT's passion ) will be able to shed some actual light on the matter.
giorginho is online now  
Old Apr 26, 2022, 4:49 pm
  #2543  
 
Join Date: May 2008
Location: ARN
Posts: 3,472
Originally Posted by giorginho
Well I am 100,0% sure that I've seen Edelweiss award space availability with Miles&Bonus several times and I am (or at least I was until I read RedChili's comment) quite sure, that the availability exists thanks to Edelweiss being a direct subsidiary to Swiss Air and they share quite a few flight codes (I am confident both legs of the quoted itinerary had LX numbers next to them). The latter is also the case with a few other similar "subsidiaries" within the star alliance network, obviously not all, perhaps not even most (like I can't imagine a Scoot redemption, but then again Scoot isn't sharing any flight codes with Singapore Airlines, so it's not the same thing, my reference above is strictly to flights operated by the subsidiary but under a "parent airline's" flight number), but certainly quite a few.
Air Canada Rouge and Air Japan are subsidiaries that operate Star Alliance flights, so we can redeem on those flights. Edelweiss, Eurowings, Scoot, Anadolujet and Sun Express are not Star Alliance, and redemption should not be possible, in the same way as other Star programs cannot redeem on Olympic. Thai Smile is actually a connecting partner, but I've never seen available seats on Thai Smile.
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Old Apr 27, 2022, 5:38 am
  #2544  
 
Join Date: Apr 2019
Location: London
Posts: 192
Originally Posted by daiseiko
Hi,
I found a business class award ticket FRA/BKK by TG in Nov and tried to proceed it, but the next page after inputting the name, it came out "error" and back to the first.
I tried it for economy, then it came out "travel insurance" ad page.
They have no more C class award seat? or the web system error?
After checked it, no more business class seats are available but 30min later, available again.
Phantom availability.
Cookoovaya is offline  
Old Apr 27, 2022, 7:00 am
  #2545  
 
Join Date: Oct 2006
Location: FRA
Programs: *G
Posts: 169
Originally Posted by Cookoovaya
Phantom availability.
Thanks.

I called A3 call center, and they said available however, they could not proceed to confirm it.
The operator asked someone in the office, then "Sorry, not available"
I checked the ExpertFlyer, but they say "Available" even now
daiseiko is offline  
Old Apr 27, 2022, 7:09 am
  #2546  
 
Join Date: Apr 2019
Location: London
Posts: 192
Originally Posted by daiseiko
Thanks.

I called A3 call center, and they said available however, they could not proceed to confirm it.
The operator asked someone in the office, then "Sorry, not available"
I checked the ExpertFlyer, but they say "Available" even now
I've been told the same. They can't book it though.

The reasoning given was that their system is not in sync with TG's system. Go figure.
Cookoovaya is offline  
Old Apr 27, 2022, 1:18 pm
  #2547  
 
Join Date: Oct 2006
Location: FRA
Programs: *G
Posts: 169
Originally Posted by Cookoovaya
I've been told the same. They can't book it though.

The reasoning given was that their system is not in sync with TG's system. Go figure.
Thank you.
That's pity.
I like TG C class but book TK C class as alternative way.
daiseiko is offline  
Old May 4, 2022, 3:46 am
  #2548  
 
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 640
Can anyone confirm that, if I book the cheapest option (Flex) as an award ticket and A3 Gold member, that I will have +23 kg bag due to my status?
Do they differentiate their tickets from paid/award for this?

Thanks!


unusualtravelblog is offline  
Old May 5, 2022, 7:57 am
  #2549  
 
Join Date: Jul 2019
Posts: 1,325
unusualtravelblog if you try to proceed with the reservation, at around step 4, where you can book additional services, you'll already see that your first 23kg bag is free of charge (provided you perform the booking while logged on). Gold baggage allowance applies as far as I know on all tickets, regardless if paid by cash or miles, on all star alliance airlines.
giorginho is online now  
Old May 5, 2022, 8:15 am
  #2550  
FlyerTalk Evangelist
 
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,899
Originally Posted by giorginho
unusualtravelblog if you try to proceed with the reservation, at around step 4, where you can book additional services, you'll already see that your first 23kg bag is free of charge (provided you perform the booking while logged on). Gold baggage allowance applies as far as I know on all tickets, regardless if paid by cash or miles, on all star alliance airlines.
It doesn't extend to every *A journey, sadly (but does on A3).

Per the *A site:

Within Europe on "Light" fares offered by Lufthansa, Austrian & SWISS, "Check&Go" fares offered by Brussels Airlines and “Go light” fares offered by SAS as well as on “Seat” fares offered by Air New Zealand, the extra baggage allowance is not offered.
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