Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jan 31, 2017, 11:35 pm
#181
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I've had this problem too and I'm Accor Plus. I think it's something to do with the complimentary night. 0 probably means it's available even if you weren't searching for one. A programming issue no doubt.
With all these technical issues, I wouldn't trust Accor with my credit card details!
With all these technical issues, I wouldn't trust Accor with my credit card details!
Feb 1, 2017, 12:02 pm
#183
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 220
I wish that Accor would hurry up and fix the problem with "My Bookings" not actually showing all of my bookings. Currently have 50% of them missing.
Feb 1, 2017, 3:33 pm
#184
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Feb 2, 2017, 5:18 am
#185
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
This one is Ibis Style Massena Olympiades in Paris.
This hotel is really not in the center of Paris, but I appreciate this hotel because it is very quiet (no street noise which is rare in Paris). And I have to say that although the breakfast is usual Ibis Style breakfast, the staff turns this moment into pure happiness : some high-end hotels could be inspired.
This hotel is really not in the center of Paris, but I appreciate this hotel because it is very quiet (no street noise which is rare in Paris). And I have to say that although the breakfast is usual Ibis Style breakfast, the staff turns this moment into pure happiness : some high-end hotels could be inspired.
Feb 5, 2017, 5:29 am
#186
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
http://www.accorhotels.com/gb/leclub...n-points.shtml
this page should be revised as the Spa expenses actually DO NOT earn Le club points.
Accoring to the T&C, only the spa service provided by Thalassa sea & spa centre could count the points. However, none of the Accor hotels I have stayed with spa faciliy named "Thalassa".
If this page is not misleading then this is Accor scam.
this page should be revised as the Spa expenses actually DO NOT earn Le club points.
Accoring to the T&C, only the spa service provided by Thalassa sea & spa centre could count the points. However, none of the Accor hotels I have stayed with spa faciliy named "Thalassa".
If this page is not misleading then this is Accor scam.
Feb 6, 2017, 3:11 am
#187
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi everyone,
Just to clarify, the points are indeed only earned in facilities managed by Thalassa sea & spa. You can always check with the hotel to see if the facilities are under the scheme
Kind regards,
Amy
Just to clarify, the points are indeed only earned in facilities managed by Thalassa sea & spa. You can always check with the hotel to see if the facilities are under the scheme
Kind regards,
Amy
Feb 6, 2017, 7:09 am
#188
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
could you explain us what is the rationale for non-Thalassa hotels spa expenses being not eligible for point earnings. In all the hotels I stayed in and having a spa, it was operated by hotel staff and so I don't see why it's not eligible like a restaurant bill. Furthermore, it is an incentive for members to have spa treatments at the hotel rather than outside where it is generally much cheaper (although I acknowledge in all honesty that your hotel spa facilities are usually way much nicer than what we can find elsewhere). And I am pretty sure that in a recent past, those expenses were eligible to point accrual.
Last edited by Goldorak; Feb 6, 2017 at 11:25 am
Feb 6, 2017, 10:43 am
#189
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi,
Whether or not you are eligible for points for spa services depends on how the spa is run in the individual hotel. Sometimes the hotel itself runs the spa, and sometimes it is run separately. It is therefore best to check with the hotel whether or not you will get the points.
This applies to all services mentioned in point 7.3 of the guidelines:
- business centre;
- boutique purchases;
- spa products and services;
- hair salons;
- beauty parlours;
- golf green fees;
- parking;
- laundry services.
The full programme info is here :
http://www.accorhotels.com/leclub/le...tions.en.shtml
All best,
Amy
Whether or not you are eligible for points for spa services depends on how the spa is run in the individual hotel. Sometimes the hotel itself runs the spa, and sometimes it is run separately. It is therefore best to check with the hotel whether or not you will get the points.
This applies to all services mentioned in point 7.3 of the guidelines:
- business centre;
- boutique purchases;
- spa products and services;
- hair salons;
- beauty parlours;
- golf green fees;
- parking;
- laundry services.
The full programme info is here :
http://www.accorhotels.com/leclub/le...tions.en.shtml
All best,
Amy
Feb 7, 2017, 5:11 am
#190
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Amy,
When the Android App Accor Places will be updated so that it works ? The current update is not working, there is an error message from Facebook the app is in developer mode. It affects all user based on the comment. The current rating for the app on the store is 2.0/5 due to this.
I have stays soon and will not be able to check-in in the App if this is not fixed. Will I be able to check-in after the stay ?
When the Android App Accor Places will be updated so that it works ? The current update is not working, there is an error message from Facebook the app is in developer mode. It affects all user based on the comment. The current rating for the app on the store is 2.0/5 due to this.
I have stays soon and will not be able to check-in in the App if this is not fixed. Will I be able to check-in after the stay ?
Hi fransknorge,
I have asked for more information about the app and will let you know as soon as I have a response.
As for your check-ins, when the app is back up and running, you will be able to check-in to hotels after the stay on the application
Kind regards,
Amy
I have asked for more information about the app and will let you know as soon as I have a response.
As for your check-ins, when the app is back up and running, you will be able to check-in to hotels after the stay on the application
Kind regards,
Amy
Any information yet ?
For your information, all my current hotel bookings are made with Hilton currently. I will not book with Accor until they try to get their IT act together.
The level of incompetence is so high I am seriously worried about the safety of the personal information about me Accor does store on its server. I am considering studying my right to see what I can do in that area.
For your information, all my current hotel bookings are made with Hilton currently. I will not book with Accor until they try to get their IT act together.
The level of incompetence is so high I am seriously worried about the safety of the personal information about me Accor does store on its server. I am considering studying my right to see what I can do in that area.
Amy, any further updates ?
Feb 7, 2017, 6:54 am
#191
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi there,
IT are currently still working on the application to ensure that it works well and doesn't have any bugs. It should be out soon but I don't have a precise date to give you!
Regarding your personal information, I can assure that this is secure and is not put at risk by any of the IT issues.
I will let you know when I have an update
Kind regards,
Amy
IT are currently still working on the application to ensure that it works well and doesn't have any bugs. It should be out soon but I don't have a precise date to give you!
Regarding your personal information, I can assure that this is secure and is not put at risk by any of the IT issues.
I will let you know when I have an update
Kind regards,
Amy
Feb 10, 2017, 1:03 am
#192
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Login has been a bit flaky - often the login pop up has been totally empty and I haven't been able to login, so guess this is a slight improvement, but...
Now when you click the sign in button, the input dialog opens in a tiny box in the top corner of the window with parts outside of it.
Now when you click the sign in button, the input dialog opens in a tiny box in the top corner of the window with parts outside of it.
Feb 11, 2017, 5:02 am
#193
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
Only 18/5000 hotels have the spa facilities managed by Thalassa sea & sap. That is 0.36% accor hotels in the world.
If I were the Accor management, I would not list earning points in Thalassa sea & spa is a member benefit.
Feb 11, 2017, 5:11 am
#194
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
Hi,
Whether or not you are eligible for points for spa services depends on how the spa is run in the individual hotel. Sometimes the hotel itself runs the spa, and sometimes it is run separately. It is therefore best to check with the hotel whether or not you will get the points.
This applies to all services mentioned in point 7.3 of the guidelines:
- business centre;
- boutique purchases;
- spa products and services;
- hair salons;
- beauty parlours;
- golf green fees;
- parking;
- laundry services.
The full programme info is here :
http://www.accorhotels.com/leclub/le...tions.en.shtml
All best,
Amy
Whether or not you are eligible for points for spa services depends on how the spa is run in the individual hotel. Sometimes the hotel itself runs the spa, and sometimes it is run separately. It is therefore best to check with the hotel whether or not you will get the points.
This applies to all services mentioned in point 7.3 of the guidelines:
- business centre;
- boutique purchases;
- spa products and services;
- hair salons;
- beauty parlours;
- golf green fees;
- parking;
- laundry services.
The full programme info is here :
http://www.accorhotels.com/leclub/le...tions.en.shtml
All best,
Amy
The hotel clearly told me that only Thalassa sea & spa could accumulate the points. The points earned from the spending was calculated by the Accor system, not from hotel itself.
Feb 20, 2017, 8:56 am
#195
Join Date: Nov 2009
Location: Bangkok
Programs: Bonvoy Amb, Hilton Diamond
Posts: 553
Login has been a bit flaky - often the login pop up has been totally empty and I haven't been able to login, so guess this is a slight improvement, but...
Now when you click the sign in button, the input dialog opens in a tiny box in the top corner of the window with parts outside of it.
Now when you click the sign in button, the input dialog opens in a tiny box in the top corner of the window with parts outside of it.
Forgot password does not work anymore either.