Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jan 7, 2017, 1:35 pm
#136
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Dear Madam, Dear Sir,
Thank you for your message.
We'll get back to you as soon as possible.
Kind regards,
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Thank you for your message.
We'll get back to you as soon as possible.
Kind regards,
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Jan 8, 2017, 6:59 am
#139
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,703
And yet another booking when I am not proposed to use my points during the paiement process, despite the rate allowing it and the hotel participating.
Accor, get your .... together
Accor, get your .... together
Jan 8, 2017, 3:29 pm
#140
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
The bug affecting the number of qualyfiing nights for 2017 has apparently been solved. My number of nights is now correct.
Jan 9, 2017, 2:46 am
#142
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Jan 9, 2017, 3:08 am
#143
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Called the hotel but was told by the Front office Manager that "we're full and there is nothing we can do about it" (even when I explained to him the 72hr rule). Then again it was after office hours and reservations was already closed. Will call again tomorrow.
Jan 9, 2017, 5:40 pm
#144
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
1. Sorry we are full
2. Sorry we are full
3. That (Plat guarantee) doesn't apply to us as we are a franchise hotel.
4. Let me see what I can do... (5 seconds later).. OK, I have a room for you
Rate is.... (ended up for 4 nights being $300 more than the ibis).... and we will also make sure we upgrade you to a suite.
Wie bitte? OK...Let's proceed. Thank you.
I mean, I'm happy with the outcome... but WHY?! Why is it so difficult?!
Jan 9, 2017, 7:11 pm
#145
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Jan 9, 2017, 9:08 pm
#147
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
WHY CHOOSE A FRANCHISE CONTRACT?
You own a hotel and want to continue running it yourself but you'd like to benefit from the clout of a world-renowned brand and the strength of a highly effective distribution system. AccorHotels proposes a proven solution: its Franchise contract.
- You operate your hotel directly under one of our brands and benefit from our services and expertise.
- You pay a basic franchise fee to AccorHotels, based on your hotel revenue.
WHY CHOOSE A MANAGEMENT CONTRACT?
Do you own a hotel or are you looking to invest, but you do not want to run your establishment yourself? With AccorHotels' management contract, you have all the Group's expertise at your disposal.
- We manage and operate your hotel on your behalf as your exclusive agent. We deploy our operating expertise to run your hotel effectively, respecting budgets, meeting brand and professional standards, and implementing decisions made with you.
- You pay AccorHotels a basic management fee proportional to your hotel revenue and an incentive fee based on your gross operating profit.
You own a hotel and want to continue running it yourself but you'd like to benefit from the clout of a world-renowned brand and the strength of a highly effective distribution system. AccorHotels proposes a proven solution: its Franchise contract.
- You operate your hotel directly under one of our brands and benefit from our services and expertise.
- You pay a basic franchise fee to AccorHotels, based on your hotel revenue.
WHY CHOOSE A MANAGEMENT CONTRACT?
Do you own a hotel or are you looking to invest, but you do not want to run your establishment yourself? With AccorHotels' management contract, you have all the Group's expertise at your disposal.
- We manage and operate your hotel on your behalf as your exclusive agent. We deploy our operating expertise to run your hotel effectively, respecting budgets, meeting brand and professional standards, and implementing decisions made with you.
- You pay AccorHotels a basic management fee proportional to your hotel revenue and an incentive fee based on your gross operating profit.
(But from a LCAH point of view shouldn't make a difference)
Last edited by gilbertaue; Jan 9, 2017 at 9:13 pm
Jan 10, 2017, 2:47 pm
#149
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
But it can make a difference, depending on how the contracts were drawn up, which is why hotels don't even participate in the program, like the Coffs Harbour Novotel. Hope you like Adele, given her concert is the reason Adelaide is so busy.
Jan 10, 2017, 3:27 pm
#150
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Aaaah. I thought it was just due to WOMAD. Well we watched Adele in the LCAH lounge last year in Paris.. And that can't be beat.