Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Mar 30, 2017, 8:02 am
#214
Join Date: Dec 2015
Posts: 58
Very unprofessional by the way, that they need multiple days for maintenance works. I have never seen any organisation where such extended downtime of the main sales channel is acceptable. Typically anything longer than 1 or 2 hours is out of bounds.
Apr 3, 2017, 5:23 am
#216
Join Date: Dec 2014
Programs: Flying Blue Gold, Accor Gold, Hilton Diamond, IHG Spire
Posts: 184
I have a double whammy today.
1, Can't log in to the desktop site.
2, Can access the Andriod app, but when I try a make a booking it just takes me to my next prebooked reservation.
So at the moment Accor IT is completely useless to me.
CT
1, Can't log in to the desktop site.
2, Can access the Andriod app, but when I try a make a booking it just takes me to my next prebooked reservation.
So at the moment Accor IT is completely useless to me.
CT
Apr 16, 2017, 8:22 pm
#217
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Hi Amy,
Is the IT aware that for some weeks now the desktop LCAH has issues displaying the points and night "bars" correctly?
To "maintain plat status"
Instead of showing 21/60 nights for example, it shows 21/21 nights.
Instead of showing 7123/14,000 status points, it shows 7123/7123 status points.
Is the IT aware that for some weeks now the desktop LCAH has issues displaying the points and night "bars" correctly?
To "maintain plat status"
Instead of showing 21/60 nights for example, it shows 21/21 nights.
Instead of showing 7123/14,000 status points, it shows 7123/7123 status points.
Apr 19, 2017, 1:11 am
#219
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Hi Amy,
Is the IT aware that for some weeks now the desktop LCAH has issues displaying the points and night "bars" correctly?
To "maintain plat status"
Instead of showing 21/60 nights for example, it shows 21/21 nights.
Instead of showing 7123/14,000 status points, it shows 7123/7123 status points.
Is the IT aware that for some weeks now the desktop LCAH has issues displaying the points and night "bars" correctly?
To "maintain plat status"
Instead of showing 21/60 nights for example, it shows 21/21 nights.
Instead of showing 7123/14,000 status points, it shows 7123/7123 status points.
Maybe this is not a bugs but privilege for being A+ member?
I have asked a+ to check, it has been more than 2 weeks, I have not heard anything even after 1 chaser.
Apr 24, 2017, 2:06 am
#221
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Website not working 2 days now!
Get to payment page and keep getting various error messages
Called yesterday told would be fixed try again 2-3 hours
Waited overnight and still not working!
Called yesterday told would be fixed try again 2-3 hours
Waited overnight and still not working!
Apr 24, 2017, 2:17 am
#222
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Apr 24, 2017, 2:20 am
#223
Join Date: Apr 2017
Location: TKU
Programs: Radisson Rewards Gold, , Accor All Gold
Posts: 21
I know your feelings. I have waited over 4 weeks that they would fix the Places app. I have got promises after promises but nothing really happens.
Apr 24, 2017, 2:26 am
#224
Join Date: May 2012
Location: Phuket Thailand
Programs: HH Diamond, BA Gold, IHG Gold, Oman Gold
Posts: 1,038
Same - get invalid card, try another one get duplicate booking warning then card issue, then burn points invalid
One phone to them for 3rd time. Seems some issues with memberships but not reservations. Just getting stupid now!
Want to book online as I get an extra 15% discount, on top of members rate