Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Apr 9, 2018, 1:05 am
#362
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Apr 9, 2018, 7:06 am
#364
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Not a bug, but...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
Last edited by nrouxel; Apr 9, 2018 at 11:55 pm
Apr 14, 2018, 11:48 pm
#368
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,078
yes. I had made a number of bookings over the past year by selecting the dates on the then working availability calendar. Aside from my raising the problem with the customer service department three times (with three separate reference numbers) they have never gotten back to me that it is fixed. In real tearms, this has meant they have lost several revenue nights from me to date...and counting.
Apr 15, 2018, 8:13 am
#369
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Are redhotrooms bookable only for one night at a time?
I just tried booking for two nights and it didn't show When I searched the two nights seperately both nights had availability for redhotnight rates.
I just tried booking for two nights and it didn't show When I searched the two nights seperately both nights had availability for redhotnight rates.
Apr 15, 2018, 9:03 am
#370
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
trying to book Sofitel city center Singapore 24-26 April, no room avail. But I can book 24-25 April and 25-26 April. Both are the same rate.
strange.
Apr 15, 2018, 4:43 pm
#371
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
rant of the day
Well, it never ceases to amaze me how ridiculously bad the Accor website is, from how the information is organized to various icons that don't work.
I want to redeem my Accor points for "bahn.bonus" points (Accor's railway partner in Germany) and when I click on the "take advantage now" icon, nothing happens. I've tried three different browsers; same issue each time.
So I called Accor, and after being on hold for 20min (so much for preferred Platinum treatment) the rather incompetent agent [just curious: Where is Accor's call center located?) I was told there was nothing she could do and asked me to send in a screenshot of the static site.
I figured the auto-convert option may be a workaround, but I'm having the same issue when trying to press the "confirm (transaction)" icon. Is there any other wway to transfer my points?
I want to redeem my Accor points for "bahn.bonus" points (Accor's railway partner in Germany) and when I click on the "take advantage now" icon, nothing happens. I've tried three different browsers; same issue each time.
So I called Accor, and after being on hold for 20min (so much for preferred Platinum treatment) the rather incompetent agent [just curious: Where is Accor's call center located?) I was told there was nothing she could do and asked me to send in a screenshot of the static site.
I figured the auto-convert option may be a workaround, but I'm having the same issue when trying to press the "confirm (transaction)" icon. Is there any other wway to transfer my points?
Last edited by Jasper2009; Apr 16, 2018 at 9:55 am
Apr 19, 2018, 12:38 am
#372
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Once again, the Private Sales Availability Calendar is still down...
Bookings can be completed, just selecting any date that can be selected and changing it on the results page : and then I just get regular prices then, no sale ones...
Bookings can be completed, just selecting any date that can be selected and changing it on the results page : and then I just get regular prices then, no sale ones...
May 3, 2018, 11:01 am
#374
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
May 3, 2018, 1:54 pm
#375
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
And somewhat different but concerning the same hotel. I will stay very soon at the So BKK and I received a welcome e-mail prior to my stay. See screenshot below. Problems are :
- on the top there are information about my LCAH membership, points balance (I have removed those and the info were correct) and the status : I understand from this e-mail that I am "Classic" instead of Platinum !
- the picture displayed : you obviously expect here a picture from the hotel you are going. Having been already twice there, I can guarantee you that this is not the So BKK. I think this is rather a picture of the So Singapore
- in the text below the picture, it says "please find here all details of your booking". But there is absolutely 0 details of my booking, not even my dates of stay...
Very useful...
- on the top there are information about my LCAH membership, points balance (I have removed those and the info were correct) and the status : I understand from this e-mail that I am "Classic" instead of Platinum !
- the picture displayed : you obviously expect here a picture from the hotel you are going. Having been already twice there, I can guarantee you that this is not the So BKK. I think this is rather a picture of the So Singapore
- in the text below the picture, it says "please find here all details of your booking". But there is absolutely 0 details of my booking, not even my dates of stay...
Very useful...
