Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Mar 29, 2018, 12:20 pm
#346
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Mar 29, 2018, 12:21 pm
#347
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,930
Mar 29, 2018, 10:30 pm
#348
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,078
And yet another week where the availability calendar does not load for the Monday Private Sales. Another feedback message to IT as well as the social media staff on their Facebook page. So far two ‘work orders’ have been created with messages promising feedback / updates on the issue. Yet, no follow up. If there is anyone from Accor reading this, can you at least acknowledge there is a problem!!!
Mar 30, 2018, 7:37 am
#349
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Mar 30, 2018, 8:03 am
#350
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I would then leave and let them get back to me.
Mar 30, 2018, 8:37 am
#351
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
That's how I would handle it too.
Mar 30, 2018, 10:08 am
#352
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Well, I don't keep those email with me (Pop email client at home), as I have the Accor's App !
Mar 30, 2018, 12:48 pm
#354
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,930
yes the e-mail is very clear about this, but that’s not the point here. I don’t always print them and this is why the booking must be consultable in the app until you check-out.
Mar 31, 2018, 4:16 am
#355
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
I don't print them either but they are on my phone, usually available offline for reading in case I do not have internet access. But I do agree this is not acceptable, I was just pointing the email which let you know fairly clearly where you stand (contrary to other chain where the email does not contain this information, nor does the booking summary on the app).
Apr 3, 2018, 3:11 am
#356
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Another weird Accor-only bug.
Booking Mercure Ginza May 16-17 => available
Booking Mercure Ginza May 17-18 => available (same rate)
So... Booking Mercure Ginza May 16-18 => not available
???
=> "Show more hotels"
We’re sorry, a technical error has occured.
Julien
Booking Mercure Ginza May 16-17 => available
Booking Mercure Ginza May 17-18 => available (same rate)
So... Booking Mercure Ginza May 16-18 => not available
???
=> "Show more hotels"
We’re sorry, a technical error has occured.
Julien
Last edited by generikz; Apr 3, 2018 at 3:12 am Reason: Adding a paragraph
Apr 4, 2018, 12:12 pm
#358
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,930
After so many years, Accor still doesn't know me...
Ahhh this one is not bad. I received the following e-mail today from Accor. It was entitled "Goldorak, soyez upgradé dès votre prochain séjour !", which translates into "Goldorak, be upgraded from your next stay !". I will pass on the use of "upgradé" in French....
OK, I am very excited to discover what's in this e-mail !!!
I am proposed to reach instantly LCAH Silver status if I subscribe to or renew the Accor Business Plus card before June !!
Well...I am Platinum and for many years
And Silver status doesn't grant upgrades at hotel (but Platinum sometimes
)
At least, it made me laugh
OK, I am very excited to discover what's in this e-mail !!!
I am proposed to reach instantly LCAH Silver status if I subscribe to or renew the Accor Business Plus card before June !!
Well...I am Platinum and for many years
And Silver status doesn't grant upgrades at hotel (but Platinum sometimes
)At least, it made me laugh
Apr 5, 2018, 5:36 am
#359
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
Ahhh this one is not bad. I received the following e-mail today from Accor. It was entitled "Goldorak, soyez upgradé dès votre prochain séjour !", which translates into "Goldorak, be upgraded from your next stay !". I will pass on the use of "upgradé" in French....
OK, I am very excited to discover what's in this e-mail !!!
I am proposed to reach instantly LCAH Silver status if I subscribe to or renew the Accor Business Plus card before June !!
Well...I am Platinum and for many years
And Silver status doesn't grant upgrades at hotel (but Platinum sometimes )
At least, it made me laugh
OK, I am very excited to discover what's in this e-mail !!!
I am proposed to reach instantly LCAH Silver status if I subscribe to or renew the Accor Business Plus card before June !!
Well...I am Platinum and for many years
And Silver status doesn't grant upgrades at hotel (but Platinum sometimes
)At least, it made me laugh
Apr 5, 2018, 9:42 am
#360
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450