Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Mar 21, 2018, 6:26 am
#331
Join Date: Oct 2015
Location: Melbourne, Australia
Programs: Krisflyer, Virgin Velocity, Accor Gold, Hilton Diamond
Posts: 103
Hello all, I made 2 bookings on the Accor website last month, one to Novotel Blackfriars London, and the 2nd to Ink Hotel Amsterdam. Under "My Bookings" tab, my booking with INK Hotel is not showing. But i did receive a confirmation email with a booking no for my INK hotel. So, do i have a problem, or everything will be fine ?
Mar 21, 2018, 6:38 am
#332
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I think you can relax and assume that your booking is fine. At check-in, make sure your Le Club status is correctly noted.
Mar 21, 2018, 7:41 am
#333
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
Hello all, I made 2 bookings on the Accor website last month, one to Novotel Blackfriars London, and the 2nd to Ink Hotel Amsterdam. Under "My Bookings" tab, my booking with INK Hotel is not showing. But i did receive a confirmation email with a booking no for my INK hotel. So, do i have a problem, or everything will be fine ?
If you're in doubt or just want reassurance log out of your Accor online account and whilst logged out do a search for the booking manually using the emailed booking reference, your surname and check in date, it should show up.
Mar 21, 2018, 7:44 am
#334
Join Date: Oct 2015
Location: Melbourne, Australia
Programs: Krisflyer, Virgin Velocity, Accor Gold, Hilton Diamond
Posts: 103
Ok, i will make sure that my Accor Gold status is recognised when i check in.
Thank you for the reply !
Mar 21, 2018, 7:48 am
#335
Join Date: Oct 2015
Location: Melbourne, Australia
Programs: Krisflyer, Virgin Velocity, Accor Gold, Hilton Diamond
Posts: 103
Thanks a lot for the suggestion. It works ! My booking showed up !
Mar 22, 2018, 11:36 am
#339
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Mar 23, 2018, 3:50 am
#340
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I was searching for hotel in Bangkok. Hotel Muse which is M Gallery has Ibis Budget logo next to it. Does this mean Hotel Muse is not participating in LCAH?
Last edited by lingua101; Mar 23, 2018 at 3:58 am Reason: add picture
Mar 23, 2018, 8:27 am
#341
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Mar 23, 2018, 8:48 am
#342
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Comfort and luxury of a Mgallery with the price of an Ibis Budget !
I hope it is not the comfort of an Ibis Budget with the price of a Mgallery !
I hope it is not the comfort of an Ibis Budget with the price of a Mgallery !
Mar 29, 2018, 11:02 am
#344
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Not a bug, but...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
Mar 29, 2018, 12:16 pm
#345
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Not a bug, but...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
It has been allready written about the fact that one could not access his booking after checking in (app or website), and can not verify the rate of the booking.
This morning at check out,I was asked to pay for my stay, but I was sure the booking was prepaid. I sometimes captur my booking with my phone, but not this time.
As I could not access my booking and I was in a hurry I payed for my stay. The mod gave me his email and asked me to check my booking when at home.
After checking, my booking was prepaid. I have now to write the hotel and to ask for my money back...
Now, referring to the bolded part of your post, my long experience with Accor says that it's not because you booked a pre-paid rate that your stay was indeed pre-paid. Indeed, some hotels charge your card immediately at booking (expected), some a few days later, some 1 to 3 days before check-in and some only at check-out. So you should check your bank account first to see if the payment was really done before the stay.